Palo Alto Networks
Palo Alto Networks sells network, cloud and endpoint cybersecurity products, security operations platforms and security services to enterprises and governments.
paloaltonetworks.com ↗ · Palo Alto Networks, Inc.
Subprocessors (95)
List updated Sep 1, 2026 · Checked Oct 24, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| | Deep and dark web searches Unit 42 services sub-processors | “SpyCloud Inc.” |
| | Offensive security services Unit 42 services sub-processors | “Specter Ops, Inc.” |
| | Incident response services Unit 42 services sub-processors | “Surefire Cyber, Inc.” |
| | Restoration services Unit 42 services sub-processors | “System Vertrieb Alexander GmbH (SVA)” |
| | Security testing, offensive security services Unit 42 services sub-processors | “Terra Security Inc.” |
| | Malware sandboxing Unit 42 services sub-processors | “VMRay GmbH” |
| | Security testing and advisory services Unit 42 services sub-processors | “World Wide Technology LLC (WWT)” |
| | Technical support case management platform Global Customer Support (GCS) services sub-processors | “Atlassian US, Inc. (Jira Cloud)” |
| | Usage analytics Global Customer Support (GCS) services sub-processors | “Coveo Solutions Inc.” |
| | IaaS/PaaS provider Global Customer Support (GCS) services sub-processors | “Google LLC (Google Cloud Platform - GCP)” |
| HCLTech HCL America, Inc, HCL Technologies Limited, HCL Technologies Corporate Services Limited India, United States | CSP account troubleshooting Global Customer Support (GCS) services sub-processors | “HCL America, Inc, HCL Technologies Limited” |
| | Troubleshooting and technical support partner Global Customer Support (GCS) services sub-processors | “iOPEX Technologies Inc.” |
| | Troubleshooting and technical support partner Global Customer Support (GCS) services sub-processors | “Movate, Inc.” |
| | Customer notifications for the CSP Global Customer Support (GCS) services sub-processors | “Pendo.io, Inc.” |
| | SaaS provider for Return Material Authorization (RMA) management Global Customer Support (GCS) services sub-processors | “SAP SE” |
| | SaaS provider Global Customer Support (GCS) services sub-processors | “Salesforce, Inc.” |
| | Email notification service provider Global Customer Support (GCS) services sub-processors | “Twilio Inc. (SendGrid)” |
| | Video conference tool for troubleshooting and knowledge transfer Global Customer Support (GCS) services sub-processors | “Zoom Video Communications, Inc.” |
| | Communication tool for Customer Success Global Customer Support (GCS) services sub-processors | “Slack Technologies, LLC” |
| | Customer Success / Focused Services management platform Global Customer Support (GCS) services sub-processors | “Gainsight, Inc.” |
| Flash Global Flash Global Logistics Inc. | RMA delivery partner Global Customer Support (GCS) services sub-processors | “Flash Global Logistics Inc.” |
| | Integration for support ticketing and platform sync Idira, Chronosphere and Koi support services sub-processors | “ClearFeed Inc.” |
| | Cloud-based support operations Idira, Chronosphere and Koi support services sub-processors | “Five 9, Inc.” |
| | Search functionality Idira, Chronosphere and Koi support services sub-processors | “Grazitti Interactive, LLP” |
| | Troubleshooting and technical support partner Idira, Chronosphere and Koi support services sub-processors | “Helpware, Inc.” |
| HID Global United States, United Kingdom, Sweden | Troubleshooting and technical support partner Idira, Chronosphere and Koi support services sub-processors | “HID Global” |
| | Storage/processing of support tickets submitted via email Idira, Chronosphere and Koi support services sub-processors | “Microsoft Ireland Operations, Ltd” |
| | Escalation of support tickets and support cases Idira, Chronosphere and Koi support services sub-processors | “PagerDuty, Inc.” |
| | Support Ticketing Management Idira, Chronosphere and Koi support services sub-processors | “Pylon Labs, Inc.” |
| | Technical support case management platform Idira, Chronosphere and Koi support services sub-processors | “Salesforce, Inc., SFDC Ireland Limited” |
| Shortcut United States | Internal support collaboration Idira, Chronosphere and Koi support services sub-processors | “Shortcut” |
| | Internal support collaboration Idira, Chronosphere and Koi support services sub-processors | “Slack Technologies, LLC” |
| | Troubleshooting and technical support partner Idira, Chronosphere and Koi support services sub-processors | “Solugenix Corporation” |
| | Technical support case management platform Idira, Chronosphere and Koi support services sub-processors | “Zendesk, Inc.” |
| | — Affiliate sub-processors | “Palo Alto Networks - USA” |
| | — Affiliate sub-processors | “Palo Alto Networks - Canada” |
| | — Affiliate sub-processors | “Palo Alto Networks - Costa Rica” |
| | — Affiliate sub-processors | “Palo Alto Networks - Mexico” |
| | — Affiliate sub-processors | “Palo Alto Networks - Spain” |
| | — Affiliate sub-processors | “Palo Alto Networks - United Kingdom” |
| | — Affiliate sub-processors | “Palo Alto Networks - France” |
| | — Affiliate sub-processors | “Palo Alto Networks - Netherlands” |
| | — Affiliate sub-processors | “Palo Alto Networks - Germany” |
| | — Affiliate sub-processors | “Palo Alto Networks - Italy” |
| | — Affiliate sub-processors | “Palo Alto Networks - Czech Republic” |
| | — Affiliate sub-processors | “Palo Alto Networks - Poland” |
| | — Affiliate sub-processors | “Palo Alto Networks - Israel” |
| | — Affiliate sub-processors | “Palo Alto Networks - India” |
| | — Affiliate sub-processors | “Palo Alto Networks - Singapore” |
| | — Affiliate sub-processors | “Palo Alto Networks - Japan” |
- SpyCloudUnited States
Deep and dark web searches
“SpyCloud Inc.”
- SpecterOpsUnited States
Offensive security services
“Specter Ops, Inc.”
- Surefire CyberUnited States
Incident response services
“Surefire Cyber, Inc.”
- SVA System Vertrieb AlexanderGermany
Restoration services
“System Vertrieb Alexander GmbH (SVA)”
- Terra SecurityUnited States
Security testing, offensive security services
“Terra Security Inc.”
- VMRayUnited States
Malware sandboxing
“VMRay GmbH”
- World Wide TechnologyUnited States
Security testing and advisory services
“World Wide Technology LLC (WWT)”
- JiraUnited States, Germany, Ireland, Singapore, Australia
Technical support case management platform
“Atlassian US, Inc. (Jira Cloud)”
- CoveoUnited States, Ireland, Australia
Usage analytics
“Coveo Solutions Inc.”
- Google Cloud PlatformUnited States
IaaS/PaaS provider
“Google LLC (Google Cloud Platform - GCP)”
- HCLTechIndia, United States
CSP account troubleshooting
“HCL America, Inc, HCL Technologies Limited”
- iOPEX TechnologiesPoland, India
Troubleshooting and technical support partner
“iOPEX Technologies Inc.”
- MovateCosta Rica, Colombia, China, India
Troubleshooting and technical support partner
“Movate, Inc.”
- PendoUnited States
Customer notifications for the CSP
“Pendo.io, Inc.”
- SAPUnited States
SaaS provider for Return Material Authorization (RMA) management
“SAP SE”
- SalesforceUnited States
SaaS provider
“Salesforce, Inc.”
- SendGridUnited States
Email notification service provider
“Twilio Inc. (SendGrid)”
- ZoomUnited States
Video conference tool for troubleshooting and knowledge transfer
“Zoom Video Communications, Inc.”
- SlackUnited States
Communication tool for Customer Success
“Slack Technologies, LLC”
- GainsightUnited States
Customer Success / Focused Services management platform
“Gainsight, Inc.”
-
RMA delivery partner
“Flash Global Logistics Inc.”
- Magnetar Labs Private Ltd.United States
Integration for support ticketing and platform sync
“ClearFeed Inc.”
- Five9United States
Cloud-based support operations
“Five 9, Inc.”
- Grazitti InteractiveIndia
Search functionality
“Grazitti Interactive, LLP”
- HelpwareMexico
Troubleshooting and technical support partner
“Helpware, Inc.”
- HID GlobalUnited States, United Kingdom, Sweden
Troubleshooting and technical support partner
“HID Global”
- MicrosoftEurope
Storage/processing of support tickets submitted via email
“Microsoft Ireland Operations, Ltd”
- PagerDutyUnited States
Escalation of support tickets and support cases
“PagerDuty, Inc.”
- PylonUnited States
Support Ticketing Management
“Pylon Labs, Inc.”
- SalesforceUnited States, Germany
Technical support case management platform
“Salesforce, Inc., SFDC Ireland Limited”
- ShortcutUnited States
Internal support collaboration
“Shortcut”
- SlackUnited States
Internal support collaboration
“Slack Technologies, LLC”
- SolugenixIndia, Indonesia
Troubleshooting and technical support partner
“Solugenix Corporation”
- ZendeskUnited States
Technical support case management platform
“Zendesk, Inc.”
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Purpose not stated
“Palo Alto Networks - USA”
-
Purpose not stated
“Palo Alto Networks - Canada”
-
Purpose not stated
“Palo Alto Networks - Costa Rica”
-
Purpose not stated
“Palo Alto Networks - Mexico”
-
Purpose not stated
“Palo Alto Networks - Spain”
-
Purpose not stated
“Palo Alto Networks - United Kingdom”
-
Purpose not stated
“Palo Alto Networks - France”
-
Purpose not stated
“Palo Alto Networks - Netherlands”
-
Purpose not stated
“Palo Alto Networks - Germany”
-
Purpose not stated
“Palo Alto Networks - Italy”
-
Purpose not stated
“Palo Alto Networks - Czech Republic”
-
Purpose not stated
“Palo Alto Networks - Poland”
-
Purpose not stated
“Palo Alto Networks - Israel”
-
Purpose not stated
“Palo Alto Networks - India”
-
Purpose not stated
“Palo Alto Networks - Singapore”
-
Purpose not stated
“Palo Alto Networks - Japan”
Changes
-
Oct 24, 2026
+ Delta Risk , − Motorola Solutions