C

CarltonOne

The Global Rewards Solutions platform enables loyalty, recognition, or channel incentive programs to choose from millions of physical and digital rewards.

vendor	purpose	evidence
A Amazon Web Services ca-central-1	Hybrid-cloud services (compute and storage); storage of replicated backups; on-premises DR landing zone; DNS services	“AWS Canada Hybrid-cloud services (compute and storage); storage of replicated backups; on-premises DR landing zone; DNS services Region: ca-central-1” source
E eStruxture Data Centers Toronto, Canada	Colocation; houses our production environment and primary data center	“eStruxture Data Centers Colocation; houses our production environment and primary data center Toronto, Canada” source
F Freshworks California, USA (AWS Region: us-east-1)	Customer service ticketing solution. System manages the inbound/outbound communication between CarltonOne and the end-user help requests	“Freshworks Customer service ticketing solution. System manages the inbound/outbound communication between CarltonOne and the end-user help requests California, USA (AWS Region: us-east-1)” source
H HubSpot Massachusetts, USA (AWS Region: us- east-1)	Customer Relationship Management system. System manages the client-service related communications between CarltonOne and clients	“HubSpot Customer Relationship Management system. System manages the client-service related communications between CarltonOne and clients Massachusetts, USA (AWS Region: us- east-1)” source
M MicroSourcing Manila, Philippines	Outsourced customer call center. Order Processing Coordinators and Customer Service Representatives may have access to limited customer data in order to provide contracted end-user support services	“MicroSourcing Outsourced customer call center. Order Processing Coordinators and Customer Service Representatives may have access to limited customer data in order to provide contracted end-user support services Manila, Philippines” source

• A

  Amazon Web Services

  ca-central-1

  Hybrid-cloud services (compute and storage); storage of replicated backups; on-premises DR landing zone; DNS services

  “AWS Canada Hybrid-cloud services (compute and storage); storage of replicated backups; on-premises DR landing zone; DNS services Region: ca-central-1” source

• E

  eStruxture Data Centers

  Toronto, Canada

  Colocation; houses our production environment and primary data center

  “eStruxture Data Centers Colocation; houses our production environment and primary data center Toronto, Canada” source

• F

  Freshworks

  California, USA (AWS Region: us-east-1)

  Customer service ticketing solution. System manages the inbound/outbound communication between CarltonOne and the end-user help requests

  “Freshworks Customer service ticketing solution. System manages the inbound/outbound communication between CarltonOne and the end-user help requests California, USA (AWS Region: us-east-1)” source

• H

  HubSpot

  Massachusetts, USA (AWS Region: us- east-1)

  Customer Relationship Management system. System manages the client-service related communications between CarltonOne and clients

  “HubSpot Customer Relationship Management system. System manages the client-service related communications between CarltonOne and clients Massachusetts, USA (AWS Region: us- east-1)” source

• M

  MicroSourcing

  Manila, Philippines

  Outsourced customer call center. Order Processing Coordinators and Customer Service Representatives may have access to limited customer data in order to provide contracted end-user support services

  “MicroSourcing Outsourced customer call center. Order Processing Coordinators and Customer Service Representatives may have access to limited customer data in order to provide contracted end-user support services Manila, Philippines” source