E

elastic.io

Provides an iPaaS platform for cloud-to-cloud and cloud-to-ground application integration with low-code tools and AI-powered data processing.

vendor	purpose	evidence
F Freshworks United States	Technical support request management	“we use the Freshdesk system from Freshworks Inc., 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA (hereinafter: “Freshdesk”) to accept and manage technical support requests. For the purpose of these support services, Freshdesk collects personal data such as e-mail address, last name, first name, geolocation data, etc.” source
G Google LLC USA	Web analysis	“Google Analytics uses so-called "cookies", i.e. text files that are stored on a visitor’s computer to help analyse how visitors use our website. The information generated by the cookie about your use of our website is generally transferred to a Google server in the USA and stored there.” source
H HubSpot USA, Ireland	Contact form management and CRM	“Provider is HubSpot that is a software company from the USA with a branch office in Ireland, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland (hereinafter “Hubspot”)” source
I Intercom, Inc. United States	In-app communication, support, and customer experience optimization	“Communication with customers, partners, and other stakeholders through the elastic.io integration platform is carried out through the Intercom communication tools provided by Intercom, Inc., 55 2nd Street, 4th Floor, San Francisco, CA 94105, United States. For the purpose of this in-app communication, Intercom collects personal data such as e-mail address, last name, first name, geolocation data, etc.” source
M Mailchimp USA	Newsletter delivery	“We use the MailChimp service from Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA to send newsletters.” source
M MixPanel United States	User behavior analysis and application improvement	“We also use Mixpanel on our integration platform, an analysis service from Mixpanel Inc., One Front Street, Floor 28, San Francisco, CA 94111, USA (hereinafter: "Mixpanel"). The purpose of this usage is to better understand the user-friendliness and individual functions of our application by analyzing data with the help of the so-called user-behavior funnels, and to continuously improve these functions.” source

• F

  Freshworks

  United States

  Technical support request management

  “we use the Freshdesk system from Freshworks Inc., 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA (hereinafter: “Freshdesk”) to accept and manage technical support requests. For the purpose of these support services, Freshdesk collects personal data such as e-mail address, last name, first name, geolocation data, etc.” source

• G

  Google LLC

  USA

  Web analysis

  “Google Analytics uses so-called "cookies", i.e. text files that are stored on a visitor’s computer to help analyse how visitors use our website. The information generated by the cookie about your use of our website is generally transferred to a Google server in the USA and stored there.” source

• H

  HubSpot

  USA, Ireland

  Contact form management and CRM

  “Provider is HubSpot that is a software company from the USA with a branch office in Ireland, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland (hereinafter “Hubspot”)” source

• I

  Intercom, Inc.

  United States

  In-app communication, support, and customer experience optimization

  “Communication with customers, partners, and other stakeholders through the elastic.io integration platform is carried out through the Intercom communication tools provided by Intercom, Inc., 55 2nd Street, 4th Floor, San Francisco, CA 94105, United States. For the purpose of this in-app communication, Intercom collects personal data such as e-mail address, last name, first name, geolocation data, etc.” source

• M

  Mailchimp

  USA

  Newsletter delivery

  “We use the MailChimp service from Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA to send newsletters.” source

• M

  MixPanel

  United States

  User behavior analysis and application improvement

  “We also use Mixpanel on our integration platform, an analysis service from Mixpanel Inc., One Front Street, Floor 28, San Francisco, CA 94111, USA (hereinafter: "Mixpanel"). The purpose of this usage is to better understand the user-friendliness and individual functions of our application by analyzing data with the help of the so-called user-behavior funnels, and to continuously improve these functions.” source