C

Cloud Software Group

Cloud Software Group sells enterprise software including Citrix virtual apps and desktops, TIBCO integration and analytics, Arctera and Enterprise Vault.

vendor	purpose	evidence
A Akamai Technologies, Inc. United States	CDN, connectivity monitoring, logging and analytics Citrix Cloud Sub-processors	“Akamai Technologies, Inc.”
A Amazon Web Services United States	Machine learning service Citrix Cloud Sub-processors	“Amazon Web Services”
D Duo Security United States	Security and authentication services Citrix Cloud Sub-processors	“Duo Security (affiliate of Cisco)”
F Firebase United States	Traffic/event analysis Citrix Cloud Sub-processors	“Firebase (Google Cloud Platform)”
S Sentry Functional Software, Inc. United States	Monitor logs and events Citrix Cloud Sub-processors	“Functional Software, Inc. (dba Sentry)”
G Google Analytics United States	Traffic/event analysis Citrix Cloud Sub-processors	“Google Analytics”
G Google Chronicle United States	Security monitoring, logging and analytics Citrix Cloud Sub-processors	“Google Chronicle”
G Google Cloud Platform United States	Traffic logging and analysis Citrix Cloud Sub-processors	“Google Cloud Platform”
G Google Maps Platform United States	Geographic map rendering of usage locations Citrix Cloud Sub-processors	“Google Maps Platform”
G Grafana Cloud United States	Monitoring and logging Citrix Cloud Sub-processors	“Grafana Cloud”
N NetActuate United States, Poland	Connectivity monitoring, logging and analytics Citrix Cloud Sub-processors	“NetActuate (formerly Host Virtual, Inc.)”
M Microsoft Azure United States	Storage and diagnostics Citrix Cloud Sub-processors	“Microsoft Azure”
N Neustar United States	Application security Citrix Cloud Sub-processors	“Neustar”
N New Relic United States	Connectivity monitoring, logging and analytics Citrix Cloud Sub-processors	“New Relic”
P Pendo United States, Israel, Japan, United Kingdom	In-app communications and analytics Citrix Cloud Sub-processors	“Pendo”
S SendGrid United States	Email service provider Citrix Cloud Sub-processors	“SendGrid (Twilio)”
S Splunk United States	Security monitoring, logging and analytics Citrix Cloud Sub-processors	“Splunk”
Z Zenlayer United States	Connectivity monitoring, logging and analytics Citrix Cloud Sub-processors	“Zenlayer (formerly C3Networks Inc.)”
E Equinix Equinix Services, Inc United States	Connectivity monitoring, logging and analytics Citrix Cloud Sub-processors	“Equinix Services, Inc”
D Datadog United States	Connectivity monitoring, logging and analytics Citrix Cloud Sub-processors	“Datadog”
C Catchpoint United States	Connectivity monitoring and analytics Citrix Cloud Sub-processors	“Catchpoint”
G Google Workspace Google LLC United States	Google Workspace for file storage, content collaboration and communications Citrix Sub-processors Used for Providing Support Services	“Google LLC”
L LogicMonitor United States	Used to monitor customers' Citrix environments Citrix Sub-processors Used for Providing Support Services	“LogicMonitor”
S Salesforce United States	Customer service case management, authentication, chat and email communications Citrix Sub-processors Used for Providing Support Services	“Salesforce”
S ServiceNow United States	Support tool for optional paid consulting services Citrix Sub-processors Used for Providing Support Services	“ServiceNow”
S Slack United States	Internal communication tool used by Engineering Citrix Sub-processors Used for Providing Support Services	“Slack (Salesforce)”
W Wolken Software United States	Customer service case management and communications Citrix Sub-processors Used for Providing Support Services	“Wolken Software Inc”
Y Yext United States	Usage analytics and indexing to speed response Citrix Sub-processors Used for Providing Support Services	“Yext, Inc.”
A Amazon Web Services United States	Machine learning service Citrix Cloud Government Sub-processors	“Amazon Web Services”
G Google Chronicle United States	Security monitoring, logging and analytics Citrix Cloud Government Sub-processors	“Google Chronicle”
M Microsoft Azure Government United States	Storage and diagnostics Citrix Cloud Government Sub-processors	“Microsoft Azure Gov”
N New Relic United States	Connectivity monitoring, logging and analytics for DaaS Citrix Cloud Government Sub-processors	“New Relic”
G Grafana Cloud United States	Monitoring and logging Citrix Cloud Government Sub-processors	“Grafana Cloud”
G Google Drive Google LLC United States	Google Drive file storage Citrix Cloud Government Support Services Sub-processors	“Google LLC”
L LogicMonitor United States	Used to monitor customers' Citrix environments Citrix Cloud Government Support Services Sub-processors	“LogicMonitor”
S Salesforce United States	Customer service case management, authentication, chat and email communications Citrix Cloud Government Support Services Sub-processors	“Salesforce”
S ServiceNow United States	Support tool for optional paid consulting services Citrix Cloud Government Support Services Sub-processors	“ServiceNow”
S Slack United States	Internal communication tool used by Engineering Citrix Cloud Government Support Services Sub-processors	“Slack (Salesforce)”
A Amazon Web Services Amazon Web Services, Inc. United States	Provides infrastructure for most TIBCO Cloud services TIBCO Platform Subprocessors	“Amazon Web Services, Inc.”
E Elastic Europe	Distributed search and analytics engine TIBCO Platform Subprocessors	“Elasticsearch”
J JFrog United States	Repository manager TIBCO Platform Subprocessors	“Jfrog”
O Okta United States	Login and authentication tool TIBCO Platform Subprocessors	“Okta”
Z Zoho Zoho, Inc. United States	Infrastructure monitoring for TIBCO Cloud Integration Connect TIBCO Platform Subprocessors	“Zoho, Inc.”
A Atlassian Atlassian Pty. Ltd. Australia	Status page for maintenance and outage notices; OpsGenie for internal escalation TIBCO Sub-processors Used for Providing Support Services	“Atlassian Pty. Ltd. (Status Page, OpsGenie)”
B Boomi Boomi, LP United States	Support for TIBCO Cloud API Management product line TIBCO Sub-processors Used for Providing Support Services	“Boomi, LP”
G Google Workspace Google LLC United States	Google Workspace for file storage, content collaboration and communications TIBCO Sub-processors Used for Providing Support Services	“Google LLC”
S Slack United States	Internal communication tool used for collaboration TIBCO Sub-processors Used for Providing Support Services	“Slack (Salesforce)”
G Genesys Genesys Cloud Services, Inc. United States	Used by Customer Service to log phone calls to support numbers TIBCO Sub-processors Used for Providing Support Services	“Genesys Cloud Services, Inc.”
W Wolken Software United States, India	Customer service case management, authentication, chat and email communications TIBCO Sub-processors Used for Providing Support Services	“Wolken Software”
A Akamai Technologies, Inc. United States	Content delivery and monitoring Citrix DaaS Sub-processors	“Akamai Technologies”

• A

  Akamai Technologies, Inc.

  United States

  CDN, connectivity monitoring, logging and analytics

  “Akamai Technologies, Inc.”

• A

  Amazon Web Services

  United States

  Machine learning service

  “Amazon Web Services”

• D

  Duo Security

  United States

  Security and authentication services

  “Duo Security (affiliate of Cisco)”

• F

  Firebase

  United States

  Traffic/event analysis

  “Firebase (Google Cloud Platform)”

• S

  Sentry

  United States

  Monitor logs and events

  “Functional Software, Inc. (dba Sentry)”

• G

  Google Analytics

  United States

  Traffic/event analysis

  “Google Analytics”

• G

  Google Chronicle

  United States

  Security monitoring, logging and analytics

  “Google Chronicle”

• G

  Google Cloud Platform

  United States

  Traffic logging and analysis

  “Google Cloud Platform”

• G

  Google Maps Platform

  United States

  Geographic map rendering of usage locations

  “Google Maps Platform”

• G

  Grafana Cloud

  United States

  Monitoring and logging

  “Grafana Cloud”

• N

  NetActuate

  United States, Poland

  Connectivity monitoring, logging and analytics

  “NetActuate (formerly Host Virtual, Inc.)”

• M

  Microsoft Azure

  United States

  Storage and diagnostics

  “Microsoft Azure”

• N

  Neustar

  United States

  Application security

  “Neustar”

• N

  New Relic

  United States

  Connectivity monitoring, logging and analytics

  “New Relic”

• P

  Pendo

  United States, Israel, Japan, United Kingdom

  In-app communications and analytics

  “Pendo”

• S

  SendGrid

  United States

  Email service provider

  “SendGrid (Twilio)”

• S

  Splunk

  United States

  Security monitoring, logging and analytics

  “Splunk”

• Z

  Zenlayer

  United States

  Connectivity monitoring, logging and analytics

  “Zenlayer (formerly C3Networks Inc.)”

• E

  Equinix

  United States

  Connectivity monitoring, logging and analytics

  “Equinix Services, Inc”

• D

  Datadog

  United States

  Connectivity monitoring, logging and analytics

  “Datadog”

• C

  Catchpoint

  United States

  Connectivity monitoring and analytics

  “Catchpoint”

• G

  Google Workspace

  United States

  Google Workspace for file storage, content collaboration and communications

  “Google LLC”

• L

  LogicMonitor

  United States

  Used to monitor customers' Citrix environments

  “LogicMonitor”

• S

  Salesforce

  United States

  Customer service case management, authentication, chat and email communications

  “Salesforce”

• S

  ServiceNow

  United States

  Support tool for optional paid consulting services

  “ServiceNow”

• S

  Slack

  United States

  Internal communication tool used by Engineering

  “Slack (Salesforce)”

• W

  Wolken Software

  United States

  Customer service case management and communications

  “Wolken Software Inc”

• Y

  Yext

  United States

  Usage analytics and indexing to speed response

  “Yext, Inc.”

• A

  Amazon Web Services

  United States

  Machine learning service

  “Amazon Web Services”

• G

  Google Chronicle

  United States

  Security monitoring, logging and analytics

  “Google Chronicle”

• M

  Microsoft Azure Government

  United States

  Storage and diagnostics

  “Microsoft Azure Gov”

• N

  New Relic

  United States

  Connectivity monitoring, logging and analytics for DaaS

  “New Relic”

• G

  Grafana Cloud

  United States

  Monitoring and logging

  “Grafana Cloud”

• G

  Google Drive

  United States

  Google Drive file storage

  “Google LLC”

• L

  LogicMonitor

  United States

  Used to monitor customers' Citrix environments

  “LogicMonitor”

• S

  Salesforce

  United States

  Customer service case management, authentication, chat and email communications

  “Salesforce”

• S

  ServiceNow

  United States

  Support tool for optional paid consulting services

  “ServiceNow”

• S

  Slack

  United States

  Internal communication tool used by Engineering

  “Slack (Salesforce)”

• A

  Amazon Web Services

  United States

  Provides infrastructure for most TIBCO Cloud services

  “Amazon Web Services, Inc.”

• E

  Elastic

  Europe

  Distributed search and analytics engine

  “Elasticsearch”

• J

  JFrog

  United States

  Repository manager

  “Jfrog”

• O

  Okta

  United States

  Login and authentication tool

  “Okta”

• Z

  Zoho

  United States

  Infrastructure monitoring for TIBCO Cloud Integration Connect

  “Zoho, Inc.”

• A

  Atlassian

  Australia

  Status page for maintenance and outage notices; OpsGenie for internal escalation

  “Atlassian Pty. Ltd. (Status Page, OpsGenie)”

• B

  Boomi

  United States

  Support for TIBCO Cloud API Management product line

  “Boomi, LP”

• G

  Google Workspace

  United States

  Google Workspace for file storage, content collaboration and communications

  “Google LLC”

• S

  Slack

  United States

  Internal communication tool used for collaboration

  “Slack (Salesforce)”

• G

  Genesys

  United States

  Used by Customer Service to log phone calls to support numbers

  “Genesys Cloud Services, Inc.”

• W

  Wolken Software

  United States, India

  Customer service case management, authentication, chat and email communications

  “Wolken Software”

• A

  Akamai Technologies, Inc.

  United States

  Content delivery and monitoring

  “Akamai Technologies”