Zoko

WhatsApp platform for Shopify brands to sell, market, and support customers over messaging channels.

zoko.io ↗ · Bourbon Science Inc.

Subprocessors (42)

List updated Sep 27, 2026 · Checked Oct 27, 2026 · source disclosure ↗

Meta
United States

WhatsApp Business Platform and Meta messaging channels, used to process and deliver messages

“Meta Platforms, Inc. | WhatsApp Business Platform and Meta messaging channels, used to process and deliver messages | United States”
Shopify
Canada

Platform hosting, authentication, and app infrastructure

“Shopify Inc. | Platform hosting, authentication, and app infrastructure | Canada”
OpenAI
United States

Large language model API used to power AI Features

“OpenAI, L.L.C. | Large language model API used to power AI Features | United States”
Anthropic
United States

Large language model API used to power AI Features

“Anthropic, PBC | Large language model API used to power AI Features | United States”
Zapier
United States

Workflow automation connecting the platform with third-party applications

“Zapier, Inc. | Workflow automation connecting the platform with third-party applications | United States”
Hetzner
Germany

Cloud infrastructure and data hosting, including self-hosted database systems

“Hetzner Online GmbH | Cloud infrastructure and data hosting, including self-hosted database systems | Germany”
Amazon Web Services
United States

Image and file storage, and frontend deployment

“Amazon Web Services, Inc. | Image and file storage, and frontend deployment | United States”
Google Cloud Platform
United States

Cloud storage and message queuing for webhooks

“Google LLC (Google Cloud Platform) | Cloud storage and message queuing for webhooks | United States”
Firebase
United States

Authentication and identity management

“Google LLC (Firebase, Google Cloud Identity) | Authentication and identity management | United States”
Cloudflare
United States

Content delivery network, DNS, DDoS protection, and traffic security

“Cloudflare, Inc. | Content delivery network, DNS, DDoS protection, and traffic security | United States”
Elastic
Netherlands

Search and indexing of platform data

“Elasticsearch B.V. | Search and indexing of platform data | Netherlands”
MongoDB
United States

Document database for platform data

“MongoDB, Inc. | Document database for platform data | United States”
Redis
Israel

In-memory caching and queuing

“Redis Ltd. | In-memory caching and queuing | Israel”
Google Analytics
United States

Website and product usage analytics

“Google LLC (Google Analytics) | Website and product usage analytics | United States”
Mixpanel
United States

Product analytics, metadata only

“Mixpanel, Inc. | Product analytics, metadata only | United States”
PostHog
United States

Product analytics, feature flags, and session recording, metadata only

“PostHog Inc. | Product analytics, feature flags, and session recording, metadata only | United States”
Microsoft Clarity
United States

Session replay and behaviour analytics

“Microsoft Corporation (Microsoft Clarity) | Session replay and behaviour analytics | United States”
Segment
United States

Customer data platform, collecting and routing product and website usage events

“Twilio Inc. (Segment) | Customer data platform, collecting and routing product and website usage events | United States”
BugSnag
United States

Error monitoring and crash reporting

“SmartBear Software, Inc. (BugSnag) | Error monitoring and crash reporting | United States”
Sentry
United States

Error tracking and performance monitoring

“Functional Software, Inc. (Sentry) | Error tracking and performance monitoring | United States”
Datadog
United States

Infrastructure monitoring and log aggregation

“Datadog, Inc. | Infrastructure monitoring and log aggregation | United States”
Grafana Labs
United States

Monitoring, alerting, and observability

“Grafana Labs | Monitoring, alerting, and observability | United States”
Snowflake
United States

Data warehousing for merchant and agent contacts, message metadata, and WhatsApp contact details

“Snowflake Inc. | Data warehousing for merchant and agent contacts, message metadata, and WhatsApp contact details | United States”
Airbyte
United States

Data pipeline and transfer between internal systems

“Airbyte, Inc. | Data pipeline and transfer between internal systems | United States”
Retool
United States

Internal administration tooling for merchant information

“Retool, Inc. | Internal administration tooling for merchant information | United States”
GitHub
United States

Code repository, continuous integration, and AI coding assistance

“GitHub, Inc. | Code repository, continuous integration, and AI coding assistance | United States”
Sprinto
United States

Compliance automation and security control monitoring

“Sprinto, Inc. | Compliance automation and security control monitoring | United States”
Stripe
United States

Subscription billing and payment processing. Merchant account data only.

“Stripe, Inc. | Subscription billing and payment processing. Merchant account data only. | United States”
Google Workspace
United States

Email, calendar, file storage, and document collaboration

“Google LLC (Google Workspace) | Email, calendar, file storage, and document collaboration | United States”
Slack
United States

Internal messaging about customer projects

“Slack Technologies, LLC | Internal messaging about customer projects | United States”
Jira
Australia

Project, issue, and task tracking

“Atlassian Pty Ltd (Jira, Trello) | Project, issue, and task tracking | Australia”
Figma
United States

Design and collaboration on customer experience assets

“Figma, Inc. | Design and collaboration on customer experience assets | United States”
Postmark
United States

Transactional email for billing and merchant communications. Merchant account data only.

“ActiveCampaign, LLC (Postmark) | Transactional email for billing and merchant communications. Merchant account data only. | United States”
Close
United States

Customer relationship management for merchant contacts, communication history, and sales pipeline

“Close, Inc. | Customer relationship management for merchant contacts, communication history, and sales pipeline | United States”
Webflow
United States

Hosting and content management for the Zoko marketing website

“Webflow, Inc. | Hosting and content management for the Zoko marketing website | United States”
Mintlify
United States

Hosting and authentication for Zoko product documentation

“Mintlify, Inc. | Hosting and authentication for Zoko product documentation | United States”
CookieYes
United Kingdom

Cookie consent management and storage of consent preferences

“CookieYes Limited | Cookie consent management and storage of consent preferences | United Kingdom”
X
United States

Social media platform used for marketing

“X Corp. | Social media platform used for marketing | United States”
YouTube
United States

Video platform used for marketing

“Google LLC (YouTube) | Video platform used for marketing | United States”
Google Ads
United States

Advertising delivery and conversion measurement

“Google LLC (Google Ads, DoubleClick) | Advertising delivery and conversion measurement | United States”
LinkedIn
United States

Social media platform and advertising used for marketing

“LinkedIn Corporation | Social media platform and advertising used for marketing | United States”
Microsoft Advertising
United States

Advertising delivery and conversion measurement

“Microsoft Corporation (Microsoft Advertising, Bing) | Advertising delivery and conversion measurement | United States”

vendor	purpose	evidence
Meta Meta Platforms, Inc. United States	WhatsApp Business Platform and Meta messaging channels, used to process and deliver messages Core Platform and Messaging	“Meta Platforms, Inc. \| WhatsApp Business Platform and Meta messaging channels, used to process and deliver messages \| United States”
Shopify Shopify Inc. Canada	Platform hosting, authentication, and app infrastructure Core Platform and Messaging	“Shopify Inc. \| Platform hosting, authentication, and app infrastructure \| Canada”
OpenAI OpenAI, L.L.C. United States	Large language model API used to power AI Features Core Platform and Messaging	“OpenAI, L.L.C. \| Large language model API used to power AI Features \| United States”
Anthropic Anthropic, PBC United States	Large language model API used to power AI Features Core Platform and Messaging	“Anthropic, PBC \| Large language model API used to power AI Features \| United States”
Zapier Zapier, Inc. United States	Workflow automation connecting the platform with third-party applications Core Platform and Messaging	“Zapier, Inc. \| Workflow automation connecting the platform with third-party applications \| United States”
Hetzner Hetzner Online GmbH Germany	Cloud infrastructure and data hosting, including self-hosted database systems Hosting, Infrastructure, and Databases	“Hetzner Online GmbH \| Cloud infrastructure and data hosting, including self-hosted database systems \| Germany”
Amazon Web Services Amazon Web Services, Inc. United States	Image and file storage, and frontend deployment Hosting, Infrastructure, and Databases	“Amazon Web Services, Inc. \| Image and file storage, and frontend deployment \| United States”
Google Cloud Platform Google LLC (Google Cloud Platform) United States	Cloud storage and message queuing for webhooks Hosting, Infrastructure, and Databases	“Google LLC (Google Cloud Platform) \| Cloud storage and message queuing for webhooks \| United States”
Firebase Google LLC (Firebase, Google Cloud Identity) United States	Authentication and identity management Hosting, Infrastructure, and Databases	“Google LLC (Firebase, Google Cloud Identity) \| Authentication and identity management \| United States”
Cloudflare Cloudflare, Inc. United States	Content delivery network, DNS, DDoS protection, and traffic security Hosting, Infrastructure, and Databases	“Cloudflare, Inc. \| Content delivery network, DNS, DDoS protection, and traffic security \| United States”
Elastic Elasticsearch B.V. Netherlands	Search and indexing of platform data Hosting, Infrastructure, and Databases	“Elasticsearch B.V. \| Search and indexing of platform data \| Netherlands”
MongoDB MongoDB, Inc. United States	Document database for platform data Hosting, Infrastructure, and Databases	“MongoDB, Inc. \| Document database for platform data \| United States”
Redis Redis Ltd. Israel	In-memory caching and queuing Hosting, Infrastructure, and Databases	“Redis Ltd. \| In-memory caching and queuing \| Israel”
Google Analytics Google LLC (Google Analytics) United States	Website and product usage analytics Analytics and Monitoring	“Google LLC (Google Analytics) \| Website and product usage analytics \| United States”
Mixpanel Mixpanel, Inc. United States	Product analytics, metadata only Analytics and Monitoring	“Mixpanel, Inc. \| Product analytics, metadata only \| United States”
PostHog PostHog Inc. United States	Product analytics, feature flags, and session recording, metadata only Analytics and Monitoring	“PostHog Inc. \| Product analytics, feature flags, and session recording, metadata only \| United States”
Microsoft Clarity Microsoft Corporation (Microsoft Clarity) United States	Session replay and behaviour analytics Analytics and Monitoring	“Microsoft Corporation (Microsoft Clarity) \| Session replay and behaviour analytics \| United States”
Segment Twilio Inc. (Segment) United States	Customer data platform, collecting and routing product and website usage events Analytics and Monitoring	“Twilio Inc. (Segment) \| Customer data platform, collecting and routing product and website usage events \| United States”
BugSnag SmartBear Software, Inc. (BugSnag) United States	Error monitoring and crash reporting Analytics and Monitoring	“SmartBear Software, Inc. (BugSnag) \| Error monitoring and crash reporting \| United States”
Sentry Functional Software, Inc. (Sentry) United States	Error tracking and performance monitoring Analytics and Monitoring	“Functional Software, Inc. (Sentry) \| Error tracking and performance monitoring \| United States”
Datadog Datadog, Inc. United States	Infrastructure monitoring and log aggregation Analytics and Monitoring	“Datadog, Inc. \| Infrastructure monitoring and log aggregation \| United States”
Grafana Labs United States	Monitoring, alerting, and observability Analytics and Monitoring	“Grafana Labs \| Monitoring, alerting, and observability \| United States”
Snowflake Snowflake Inc. United States	Data warehousing for merchant and agent contacts, message metadata, and WhatsApp contact details Data and Internal Operations	“Snowflake Inc. \| Data warehousing for merchant and agent contacts, message metadata, and WhatsApp contact details \| United States”
Airbyte Airbyte, Inc. United States	Data pipeline and transfer between internal systems Data and Internal Operations	“Airbyte, Inc. \| Data pipeline and transfer between internal systems \| United States”
Retool Retool, Inc. United States	Internal administration tooling for merchant information Data and Internal Operations	“Retool, Inc. \| Internal administration tooling for merchant information \| United States”
GitHub GitHub, Inc. United States	Code repository, continuous integration, and AI coding assistance Data and Internal Operations	“GitHub, Inc. \| Code repository, continuous integration, and AI coding assistance \| United States”
Sprinto Sprinto, Inc. United States	Compliance automation and security control monitoring Data and Internal Operations	“Sprinto, Inc. \| Compliance automation and security control monitoring \| United States”
Stripe Stripe, Inc. United States	Subscription billing and payment processing. Merchant account data only. Payments	“Stripe, Inc. \| Subscription billing and payment processing. Merchant account data only. \| United States”
Google Workspace Google LLC (Google Workspace) United States	Email, calendar, file storage, and document collaboration Business, Website, and Documentation Tools	“Google LLC (Google Workspace) \| Email, calendar, file storage, and document collaboration \| United States”
Slack Slack Technologies, LLC United States	Internal messaging about customer projects Business, Website, and Documentation Tools	“Slack Technologies, LLC \| Internal messaging about customer projects \| United States”
Jira Atlassian Pty Ltd (Jira, Trello) Australia	Project, issue, and task tracking Business, Website, and Documentation Tools	“Atlassian Pty Ltd (Jira, Trello) \| Project, issue, and task tracking \| Australia”
Figma Figma, Inc. United States	Design and collaboration on customer experience assets Business, Website, and Documentation Tools	“Figma, Inc. \| Design and collaboration on customer experience assets \| United States”
Postmark ActiveCampaign, LLC (Postmark) United States	Transactional email for billing and merchant communications. Merchant account data only. Business, Website, and Documentation Tools	“ActiveCampaign, LLC (Postmark) \| Transactional email for billing and merchant communications. Merchant account data only. \| United States”
Close Close, Inc. United States	Customer relationship management for merchant contacts, communication history, and sales pipeline Business, Website, and Documentation Tools	“Close, Inc. \| Customer relationship management for merchant contacts, communication history, and sales pipeline \| United States”
Webflow Webflow, Inc. United States	Hosting and content management for the Zoko marketing website Business, Website, and Documentation Tools	“Webflow, Inc. \| Hosting and content management for the Zoko marketing website \| United States”
Mintlify Mintlify, Inc. United States	Hosting and authentication for Zoko product documentation Business, Website, and Documentation Tools	“Mintlify, Inc. \| Hosting and authentication for Zoko product documentation \| United States”
CookieYes CookieYes Limited United Kingdom	Cookie consent management and storage of consent preferences Business, Website, and Documentation Tools	“CookieYes Limited \| Cookie consent management and storage of consent preferences \| United Kingdom”
X X Corp. United States	Social media platform used for marketing Marketing Channels	“X Corp. \| Social media platform used for marketing \| United States”
YouTube Google LLC (YouTube) United States	Video platform used for marketing Marketing Channels	“Google LLC (YouTube) \| Video platform used for marketing \| United States”
Google Ads Google LLC (Google Ads, DoubleClick) United States	Advertising delivery and conversion measurement Marketing Channels	“Google LLC (Google Ads, DoubleClick) \| Advertising delivery and conversion measurement \| United States”
LinkedIn LinkedIn Corporation United States	Social media platform and advertising used for marketing Marketing Channels	“LinkedIn Corporation \| Social media platform and advertising used for marketing \| United States”
Microsoft Advertising Microsoft Corporation (Microsoft Advertising, Bing) United States	Advertising delivery and conversion measurement Marketing Channels	“Microsoft Corporation (Microsoft Advertising, Bing) \| Advertising delivery and conversion measurement \| United States”