Z

zendesk.com

Zendesk provides an AI-powered service platform for customer support, employee service, and contact center solutions.

vendor	purpose	evidence
A Aiven Oy United States, Belgium	Provides search and data analytics functionality	“Aiven Oy Provides search and data analytics functionality. AI agents United States, Belgium” source
A Amazon Web Services United States, Ireland, Germany, United Kingdom, Japan, Australia	Cloud Service Provider for All Services	“Amazon Web Services, Inc. Cloud Service Provider for All Services United States, Ireland, Germany, United Kingdom, Japan, Australia” source
B Base sp. z o. o. Poland	Sub-processor	“Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) Poland” source
B Baseten	Provides hosting and inference infrastructure for open-weight AI models	“Baseten Labs, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data” source
C Clearbit United States	Provides the marketing data engine used for the Reach functionality available in Zendesk Sell	“APIHub, Inc. (aka Clearbit) Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. Zendesk Sell United States” source
C Cloudflare, Inc United States	Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services	“Cloudflare, Inc. Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. All Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)” source
C Confluent United States	Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through	“Confluent, Inc. Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. Zendesk WFM United States” source
D Datadog United States, Germany	Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior	“Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. All United States, Germany” source
D Deepgram	Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts	“Deepgram Inc. Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. Voice Functionality, Zendesk QA No hosting of Service Data” source
E ElevenLabs	Provides generative artificial intelligence and natural language processing services	“ElevenLabs Inc. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data” source
F Fireworks AI	Provides hosting and inference infrastructure for open-weight AI models	“Fireworks.ai, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data” source
F Forethought Technologies Canada, Inc. Canada	Sub-processor	“Forethought Technologies Canada, Inc. Canada” source
F Forethought Technologies, Inc. United States	Sub-processor	“Forethought Technologies, Inc. United States” source
G GoodData United States	Supports analytics functionality in Insights	“GoodData Corporation Supports analytics functionality in Insights. Insights (Legacy Service) United States” source
G Google LLC	Cloud Service Provider for Zendesk QA, AI agents	“Google LLC, Google Cloud EMEA Limited Cloud Service Provider for Zendesk QA, AI agents” source
G Grafana United States, Belgium	Provides logging and observability functionality	“Raintank, Inc. (aka Grafana Labs) Provides logging and observability functionality. AI agents United States, Belgium” source
G Groq	Provides hosting and inference infrastructure for open-weight AI models	“Groq, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data” source
H Halon Security AB Germany	Supports email filtering and security services	“Halon Security AB Supports email filtering and security services. Ticketing System Functionality Germany” source
K Kabushiki Kaisha Zendesk Japan	Sub-processor	“Kabushiki Kaisha Zendesk Japan” source
L Local Measure International Pty Ltd. Australia	Sub-processor	“Local Measure International Pty Ltd. Australia” source
M Microsoft Corporation	Hosts large language models used to provide generative artificial intelligence and natural language processing services	“Microsoft Corporation Hosts large language models used to provide generative artificial intelligence and natural language processing services. Zendesk QA, AI agents, GenAI Functionality No hosting of Service Data” source
M MongoDB	Provides scalable database services used to host select Service Data	“MongoDB, Inc. Provides scalable database services used to host select Service Data. Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents, Contact Center” source
O OpenAI	Provides generative artificial intelligence and natural language processing services	“OpenAI, L.L.C. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data” source
P Paragon	Provides integration infrastructure platform services	“Forge Technology, Inc. (aka Paragon) Provides integration infrastructure platform services All No hosting of Service Data” source
Q Qualitista OÜ Estonia	Sub-processor	“Qualitista OÜ Estonia” source
S SendGrid United States	Provides email campaign services used to send notification emails and dashboards to Agents and End-Users	“SendGrid, Inc. Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. Analytics Functionality, Live Chat Functionality, Zendesk QA, Zendesk Sell United States” source
S Sentry United States, Germany	Provides cross-platform error monitoring and reporting services	“Functional Software, Inc. (aka Sentry) Provides cross-platform error monitoring and reporting services. All United States, Germany” source
S Snowflake United States, Germany	Provides data warehouse and analytics services and supports advanced Analytics Functionality	“Snowflake Inc. Provides data warehouse and analytics services and supports advanced Analytics Functionality. All United States, Germany” source
T Twilio	Supports telecommunication and messaging functionality, including telecommunication infrastructure	“Twilio, Inc. Supports telecommunication and messaging functionality, including telecommunication infrastructure. Voice Functionality, Zendesk Sell” source
T Tymeshift doo Novi Sad Serbia	Sub-processor	“Tymeshift doo Novi Sad Serbia” source
T Tymeshift Portugal, Unipessoal Lda Portugal	Sub-processor	“Tymeshift Portugal, Unipessoal Lda Portugal” source
U Ultimate Enterprises Oy Finland	Sub-processor	“Ultimate Enterprises Oy Finland” source
U Ultimate.ai GmbH Germany	Sub-processor	“Ultimate.ai GmbH Germany” source
U Ultimate.ai Ltd United Kingdom	Sub-processor	“Ultimate.ai Ltd United Kingdom” source
Z Zendesk Philippines	Sub-processor	“Zendesk Incorporated Philippines” source
Z Zendesk ApS Denmark	Sub-processor	“Zendesk ApS Denmark” source
Z Zendesk Brasil Software Corporativo LTDA Brazil	Sub-processor	“Zendesk Brasil Software Corporativo LTDA Brazil” source
Z Zendesk France SAS France	Sub-processor	“Zendesk France SAS France” source
Z Zendesk International Limited Ireland	Sub-processor	“Zendesk International Limited Ireland” source
Z Zendesk Italy S.r.l. Italy	Sub-processor	“Zendesk Italy S.r.l. Italy” source
Z Zendesk Korea LLC South Korea	Sub-processor	“Zendesk Korea LLC South Korea” source
Z Zendesk Netherlands B.V. Netherlands	Sub-processor	“Zendesk Netherlands B.V. Netherlands” source
Z Zendesk Sweden AB Sweden	Sub-processor	“Zendesk Sweden AB Sweden” source
Z Zendesk Technologies Private Limited India	Sub-processor	“Zendesk Technologies Private Limited India” source
Z Zendesk Technologies Spain S.L. Spain	Sub-processor	“Zendesk Technologies Spain S.L. Spain” source
Z Zendesk, S. de R.L. de C.V. Mexico	Sub-processor	“Zendesk, S. de R.L. de C.V. Mexico” source

• A

  Aiven Oy

  United States, Belgium

  Provides search and data analytics functionality

  “Aiven Oy Provides search and data analytics functionality. AI agents United States, Belgium” source

• A

  Amazon Web Services

  United States, Ireland, Germany, United Kingdom, Japan, Australia

  Cloud Service Provider for All Services

  “Amazon Web Services, Inc. Cloud Service Provider for All Services United States, Ireland, Germany, United Kingdom, Japan, Australia” source

• B

  Base sp. z o. o.

  Poland

  Sub-processor

  “Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) Poland” source

• B

  Baseten

  Provides hosting and inference infrastructure for open-weight AI models

  “Baseten Labs, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data” source

• C

  Clearbit

  United States

  Provides the marketing data engine used for the Reach functionality available in Zendesk Sell

  “APIHub, Inc. (aka Clearbit) Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. Zendesk Sell United States” source

• C

  Cloudflare, Inc

  United States

  Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services

  “Cloudflare, Inc. Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. All Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)” source

• C

  Confluent

  United States

  Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through

  “Confluent, Inc. Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. Zendesk WFM United States” source

• D

  Datadog

  United States, Germany

  Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior

  “Datadog, Inc. Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. All United States, Germany” source

• D

  Deepgram

  Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts

  “Deepgram Inc. Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. Voice Functionality, Zendesk QA No hosting of Service Data” source

• E

  ElevenLabs

  Provides generative artificial intelligence and natural language processing services

  “ElevenLabs Inc. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data” source

• F

  Fireworks AI

  Provides hosting and inference infrastructure for open-weight AI models

  “Fireworks.ai, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data” source

• F

  Forethought Technologies Canada, Inc.

  Canada

  Sub-processor

  “Forethought Technologies Canada, Inc. Canada” source

• F

  Forethought Technologies, Inc.

  United States

  Sub-processor

  “Forethought Technologies, Inc. United States” source

• G

  GoodData

  United States

  Supports analytics functionality in Insights

  “GoodData Corporation Supports analytics functionality in Insights. Insights (Legacy Service) United States” source

• G

  Google LLC

  Cloud Service Provider for Zendesk QA, AI agents

  “Google LLC, Google Cloud EMEA Limited Cloud Service Provider for Zendesk QA, AI agents” source

• G

  Grafana

  United States, Belgium

  Provides logging and observability functionality

  “Raintank, Inc. (aka Grafana Labs) Provides logging and observability functionality. AI agents United States, Belgium” source

• G

  Groq

  Provides hosting and inference infrastructure for open-weight AI models

  “Groq, Inc. Provides hosting and inference infrastructure for open-weight AI models. GenAI Functionality No hosting of Service Data” source

• H

  Halon Security AB

  Germany

  Supports email filtering and security services

  “Halon Security AB Supports email filtering and security services. Ticketing System Functionality Germany” source

• K

  Kabushiki Kaisha Zendesk

  Japan

  Sub-processor

  “Kabushiki Kaisha Zendesk Japan” source

• L

  Local Measure International Pty Ltd.

  Australia

  Sub-processor

  “Local Measure International Pty Ltd. Australia” source

• M

  Microsoft Corporation

  Hosts large language models used to provide generative artificial intelligence and natural language processing services

  “Microsoft Corporation Hosts large language models used to provide generative artificial intelligence and natural language processing services. Zendesk QA, AI agents, GenAI Functionality No hosting of Service Data” source

• M

  MongoDB

  Provides scalable database services used to host select Service Data

  “MongoDB, Inc. Provides scalable database services used to host select Service Data. Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents, Contact Center” source

• O

  OpenAI

  Provides generative artificial intelligence and natural language processing services

  “OpenAI, L.L.C. Provides generative artificial intelligence and natural language processing services. GenAI Functionality No hosting of Service Data” source

• P

  Paragon

  Provides integration infrastructure platform services

  “Forge Technology, Inc. (aka Paragon) Provides integration infrastructure platform services All No hosting of Service Data” source

• Q

  Qualitista OÜ

  Estonia

  Sub-processor

  “Qualitista OÜ Estonia” source

• S

  SendGrid

  United States

  Provides email campaign services used to send notification emails and dashboards to Agents and End-Users

  “SendGrid, Inc. Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. Analytics Functionality, Live Chat Functionality, Zendesk QA, Zendesk Sell United States” source

• S

  Sentry

  United States, Germany

  Provides cross-platform error monitoring and reporting services

  “Functional Software, Inc. (aka Sentry) Provides cross-platform error monitoring and reporting services. All United States, Germany” source

• S

  Snowflake

  United States, Germany

  Provides data warehouse and analytics services and supports advanced Analytics Functionality

  “Snowflake Inc. Provides data warehouse and analytics services and supports advanced Analytics Functionality. All United States, Germany” source

• T

  Twilio

  Supports telecommunication and messaging functionality, including telecommunication infrastructure

  “Twilio, Inc. Supports telecommunication and messaging functionality, including telecommunication infrastructure. Voice Functionality, Zendesk Sell” source

• T

  Tymeshift doo Novi Sad

  Serbia

  Sub-processor

  “Tymeshift doo Novi Sad Serbia” source

• T

  Tymeshift Portugal, Unipessoal Lda

  Portugal

  Sub-processor

  “Tymeshift Portugal, Unipessoal Lda Portugal” source

• U

  Ultimate Enterprises Oy

  Finland

  Sub-processor

  “Ultimate Enterprises Oy Finland” source

• U

  Ultimate.ai GmbH

  Germany

  Sub-processor

  “Ultimate.ai GmbH Germany” source

• U

  Ultimate.ai Ltd

  United Kingdom

  Sub-processor

  “Ultimate.ai Ltd United Kingdom” source

• Z

  Zendesk

  Philippines

  Sub-processor

  “Zendesk Incorporated Philippines” source

• Z

  Zendesk ApS

  Denmark

  Sub-processor

  “Zendesk ApS Denmark” source

• Z

  Zendesk Brasil Software Corporativo LTDA

  Brazil

  Sub-processor

  “Zendesk Brasil Software Corporativo LTDA Brazil” source

• Z

  Zendesk France SAS

  France

  Sub-processor

  “Zendesk France SAS France” source

• Z

  Zendesk International Limited

  Ireland

  Sub-processor

  “Zendesk International Limited Ireland” source

• Z

  Zendesk Italy S.r.l.

  Italy

  Sub-processor

  “Zendesk Italy S.r.l. Italy” source

• Z

  Zendesk Korea LLC

  South Korea

  Sub-processor

  “Zendesk Korea LLC South Korea” source

• Z

  Zendesk Netherlands B.V.

  Netherlands

  Sub-processor

  “Zendesk Netherlands B.V. Netherlands” source

• Z

  Zendesk Sweden AB

  Sweden

  Sub-processor

  “Zendesk Sweden AB Sweden” source

• Z

  Zendesk Technologies Private Limited

  India

  Sub-processor

  “Zendesk Technologies Private Limited India” source

• Z

  Zendesk Technologies Spain S.L.

  Spain

  Sub-processor

  “Zendesk Technologies Spain S.L. Spain” source

• Z

  Zendesk, S. de R.L. de C.V.

  Mexico

  Sub-processor

  “Zendesk, S. de R.L. de C.V. Mexico” source