Virtual Hold Technology (Mindful)
Virtual Hold Technology, now Mindful by Medallia, sells virtual hold, callback and voice survey software to contact centers.
virtualhold.com ↗ · Virtual Hold Technology Solutions, LLC
Subprocessors (11)
Checked Oct 25, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services United States | Hosts platform data: telephone numbers, callback requests, metadata sent with telephone calls Mindful Callback | “Amazon Web Service | USA | Hosts platform data” |
| Twilio United States | Routes Mindful traffic through Twilio Edge Locations Mindful Callback | “Twilio Inc. | USA | Twilio operates a collection of DNS-addressable network edges” |
| Aerialink United States | Mobile connection services through SMS Mindful Callback | “Aerialink Inc. | USA | Aerialink provides mobile connection services” |
| Looker Studio United States | Modeled, anonymized application data for business intelligence and reporting Mindful Callback | “Google LLC (Looker Studio) | USA” |
| Snowflake United States | Callbacks, messages, platform data for business intelligence and reporting Mindful Callback | “Snowflake Inc. | USA | Callbacks, messages, platform data” |
| Cyclr United Kingdom | Integration platform as a service; data flow between Mindful and client platforms Mindful Callback | “Cyclr Systems Limited | UK | Integration Platform as a Service” |
| Datadog United States | Application logging and observability Mindful Callback | “Datadog Inc. | USA | Application logging and observability” |
| Okta United States | Identity and access management (Mindful Gov instance only) Mindful Callback | “Okta Inc | USA | Identity and access management” |
| Pendo United States | Mindful application usage and in-app messaging Mindful Callback | “Pendo io, Inc. | USA | Mindful application usage and in-app messaging” |
| Amazon Web Services United States | Hosts platform data: telephone numbers, email addresses, survey invitations, survey responses Mindful Feedback | “Amazon Web Service | USA | Hosts platform data” |
| Amazon Comprehend United States, Canada, European Union, Australia | Sentiment analysis Mindful Feedback | “Amazon Comprehend | US, Canada, EU, Australia | Sentiment analysis” |
| Twilio United States | Routes Mindful traffic through Twilio Edge Locations; SMS survey invitations and responses Mindful Feedback | “Twilio Inc. | USA | Twilio operates a collection of DNS-addressable network edges” |
| Looker Studio United States | Modeled, anonymized application data for business intelligence and reporting Mindful Feedback | “Google LLC (Looker Studio) | USA” |
| Google Cloud Platform United States | Voice to text transcription of survey responses Mindful Feedback | “Google Inc (Google Cloud) USA | Voice to text transcription” |
| Snowflake United States | Survey invitations, survey responses, messages, platform data for business intelligence Mindful Feedback | “Snowflake Inc. | USA | Survey invitations, survey responses” |
| Cyclr United Kingdom | Integration platform as a service; data flow between Mindful and client platforms Mindful Feedback | “Cyclr Systems Limited | UK | Integration Platform as a Service” |
| Datadog United States | Application logging and observability Mindful Feedback | “Datadog Inc. | USA | Application logging and observability” |
| Pendo United States | Mindful application usage and in-app messaging Mindful Feedback | “Pendo io, Inc. | USA | Mindful application usage and in-app messaging” |
- Amazon Web ServicesUnited States
Hosts platform data: telephone numbers, callback requests, metadata sent with telephone calls
“Amazon Web Service | USA | Hosts platform data”
- TwilioUnited States
Routes Mindful traffic through Twilio Edge Locations
“Twilio Inc. | USA | Twilio operates a collection of DNS-addressable network edges”
- AerialinkUnited States
Mobile connection services through SMS
“Aerialink Inc. | USA | Aerialink provides mobile connection services”
- Looker StudioUnited States
Modeled, anonymized application data for business intelligence and reporting
“Google LLC (Looker Studio) | USA”
- SnowflakeUnited States
Callbacks, messages, platform data for business intelligence and reporting
“Snowflake Inc. | USA | Callbacks, messages, platform data”
- CyclrUnited Kingdom
Integration platform as a service; data flow between Mindful and client platforms
“Cyclr Systems Limited | UK | Integration Platform as a Service”
- DatadogUnited States
Application logging and observability
“Datadog Inc. | USA | Application logging and observability”
- OktaUnited States
Identity and access management (Mindful Gov instance only)
“Okta Inc | USA | Identity and access management”
- PendoUnited States
Mindful application usage and in-app messaging
“Pendo io, Inc. | USA | Mindful application usage and in-app messaging”
- Amazon Web ServicesUnited States
Hosts platform data: telephone numbers, email addresses, survey invitations, survey responses
“Amazon Web Service | USA | Hosts platform data”
- Amazon ComprehendUnited States, Canada, European Union, Australia
Sentiment analysis
“Amazon Comprehend | US, Canada, EU, Australia | Sentiment analysis”
- TwilioUnited States
Routes Mindful traffic through Twilio Edge Locations; SMS survey invitations and responses
“Twilio Inc. | USA | Twilio operates a collection of DNS-addressable network edges”
- Looker StudioUnited States
Modeled, anonymized application data for business intelligence and reporting
“Google LLC (Looker Studio) | USA”
- Google Cloud PlatformUnited States
Voice to text transcription of survey responses
“Google Inc (Google Cloud) USA | Voice to text transcription”
- SnowflakeUnited States
Survey invitations, survey responses, messages, platform data for business intelligence
“Snowflake Inc. | USA | Survey invitations, survey responses”
- CyclrUnited Kingdom
Integration platform as a service; data flow between Mindful and client platforms
“Cyclr Systems Limited | UK | Integration Platform as a Service”
- DatadogUnited States
Application logging and observability
“Datadog Inc. | USA | Application logging and observability”
- PendoUnited States
Mindful application usage and in-app messaging
“Pendo io, Inc. | USA | Mindful application usage and in-app messaging”