Verint

Provides contact center AI solutions to drive outcomes across customer experience operations.

Subprocessors (9)

Processed Jul 29, 2026 · source disclosure ↗

vendor	purpose	evidence
Amazon Web Services US East, US West, CA Central, EU West, AP South, Montreal, Quebec, US-East (Virginia, USA), US- West (Oregon, USA), Dublin, Ireland, London, England, Sydney, Australia, Singapore	Hosting Platform / Infrastructure-as-a-Service (IaaS) and Bedrock Services	“Amazon Web Services, Inc. (AWS) (Used in Operation of the Services) • Hosting Platform / Infrastructure-as-a-Service (IaaS) and Bedrock Services. Calabrio uses AWS as the infrastructure on which the Calabrio cloud platform sits; AWS Bedrock provides Large Language Models and related services that Calabrio uses to support AI-based product features.” source
AssemblyAI US, Ireland	Voice-to-Text Transcription	“AssemblyAI, Inc. (Used in Operation of the Services) • Voice-to-Text Transcription. Calabrio uses AssemblyAI to obtain transcripts from customer call recordings” source
DocuSign United States	Document management	“DocuSign (Used in Account Management) • Document management” source
ForgeRock US, Germany	Identity and Access Management	“ForgeRock, Inc. (Used in Operation of the Services) • Identity and Access Management Calabrio uses Forge Rock to offer a single login point for all customers across the Calabrio platforms” source
Pendo United States	User Experience, Product Roadmap	“Pendo.io, Inc. (Used in Account Management) • User Experience, Product Roadmap” source
Planview, Inc. AdaptiveWork United States	Project Management Software and Services	“Planview, Inc. AdaptiveWork (Used in Account Management) • Project Management Software and Services” source
Salesforce United States	Customer Relationship Management, Support Services Case Logging	“Salesforce (SFDC) (Used in Account Management) • Customer Relationship Management, Support Services Case Logging. Calabrio uses SFDC to assist with the customer journey and support.” source
Snowflake Montreal, Quebec, US-East (Virginia), US-West (Oregon), Dublin, Ireland, London, England, Sydney, Australia, Singapore	Data Warehousing	“Snowflake (Used in Operation of the Services) • Data Warehousing. Calabro uses Snowflake to store redacted transcript, which hare used to power select AI features and retain corresponding analytics results.” source
Speechmatics (USA), Inc. US, Ireland, Netherlands	Voice-to-Text Transcription	“Speechmatics (USA), Inc.  (Used in Operation of the Services) • Voice-to-Text Transcription. Calabrio uses Speechmatics to obtain transcripts from customer call recordings” source

Amazon Web Services
US East, US West, CA Central, EU West, AP South, Montreal, Quebec, US-East (Virginia, USA), US- West (Oregon, USA), Dublin, Ireland, London, England, Sydney, Australia, Singapore

Hosting Platform / Infrastructure-as-a-Service (IaaS) and Bedrock Services

“Amazon Web Services, Inc. (AWS) (Used in Operation of the Services) • Hosting Platform / Infrastructure-as-a-Service (IaaS) and Bedrock Services. Calabrio uses AWS as the infrastructure on which the Calabrio cloud platform sits; AWS Bedrock provides Large Language Models and related services that Calabrio uses to support AI-based product features.” source
AssemblyAI
US, Ireland

Voice-to-Text Transcription

“AssemblyAI, Inc. (Used in Operation of the Services) • Voice-to-Text Transcription. Calabrio uses AssemblyAI to obtain transcripts from customer call recordings” source
DocuSign
United States

Document management

“DocuSign (Used in Account Management) • Document management” source
ForgeRock
US, Germany

Identity and Access Management

“ForgeRock, Inc. (Used in Operation of the Services) • Identity and Access Management Calabrio uses Forge Rock to offer a single login point for all customers across the Calabrio platforms” source
Pendo
United States

User Experience, Product Roadmap

“Pendo.io, Inc. (Used in Account Management) • User Experience, Product Roadmap” source
Planview, Inc. AdaptiveWork
United States

Project Management Software and Services

“Planview, Inc. AdaptiveWork (Used in Account Management) • Project Management Software and Services” source
Salesforce
United States

Customer Relationship Management, Support Services Case Logging

“Salesforce (SFDC) (Used in Account Management) • Customer Relationship Management, Support Services Case Logging. Calabrio uses SFDC to assist with the customer journey and support.” source
Snowflake
Montreal, Quebec, US-East (Virginia), US-West (Oregon), Dublin, Ireland, London, England, Sydney, Australia, Singapore

Data Warehousing

“Snowflake (Used in Operation of the Services) • Data Warehousing. Calabro uses Snowflake to store redacted transcript, which hare used to power select AI features and retain corresponding analytics results.” source
Speechmatics (USA), Inc.
US, Ireland, Netherlands

Voice-to-Text Transcription

“Speechmatics (USA), Inc.  (Used in Operation of the Services) • Voice-to-Text Transcription. Calabrio uses Speechmatics to obtain transcripts from customer call recordings” source