SurveySparrow Inc.
SurveySparrow provides AI-powered survey and feedback tools for teams to gather and analyze customer insights.
Subprocessors (20)
Processed Jul 23, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Cloud computing services | “Servers and data are managed by Amazon Web Services (AWS – Cloud Computing Services).” source | |
| Azure OpenAI Europe | Generative AI | “Artificial Intelligence & Machine Learning” source |
| Brevo Europe | Email Service Provider | “To send both marketing and product-related emails. This includes customer educational emails, occasional promotional campaigns and all other email communications.” source |
| Cloudflare, Inc North America, Latin America & the Caribbean, Africa, Europe, Middle East, Asia, Mainland China, Oceania | CDN content delivery network | “To optimize the performance, security, and overall reliability of our services. This includes leveraging Cloudflare’s advanced DDoS protection capabilities, ensuring a more resilient and secure online experience.” source |
| Google Translate United States, Europe | Translation | “Survey and Response Translation provider for SurveySparrow” source |
| Heap United States | Analytics tool | “A web based analytics tool used to track App level events.” source |
| HubSpot, Inc. United States | CRM | “internal cloud-based CRM tool used to keep our customer contact details and communications up to date as part of the provision of our services.” source |
| Logz.io United States, Europe | Log Management | “Managing the logs created in SurveySparow” source |
| Matomo United States | Analytics tool | “An web based analytics tool used to track App events and measure user action on the product including page views, taps, swipes etc.” source |
| New Relic United States, Europe | Application and Performance Monitoring | “To monitor the performance of the application and tune it.” source |
| OpenAI United States | Creating Survey Templates, Natural Language Processing & Generative AI | “Creating Survey Templates, Natural Language Processing & Generative AI” source |
| SendGrid United States | Email Service Provider | “Sending out Emails” source |
| Sentry United States | Error Handling | “Error monitoring tool with a focus on error reporting. Used to capture errors within the Service to better understand and resolve issues in real-time.” source |
| Sparkpost United States, European Union | Email Service Provider | “Sending out emails” source |
| SparrowDesk United States | Chat application and messaging | “Chat application which connects the user on a real time basis and provides instant responses” source |
| Stripe United States | Payment Solution | “Subscription is managed by Stripe” source |
| Twilio United States | Messaging | “SMS share utilizes Twilio to deliver messages” source |
| Vitally United States | CRM | “Optimises customer success through automation and collaboration” source |
| Zendesk United States | CRM | “Internal cloud based customer support tool which is used to keep our customer contact details and communications up to date as part of the provision of our services.” source |
| Zipy.ai United States | Product Analytics & Error Tracking | “User session analytics & debugging” source |
-
Cloud computing services
“Servers and data are managed by Amazon Web Services (AWS – Cloud Computing Services).” source
- Azure OpenAIEurope
Generative AI
“Artificial Intelligence & Machine Learning” source
- BrevoEurope
Email Service Provider
“To send both marketing and product-related emails. This includes customer educational emails, occasional promotional campaigns and all other email communications.” source
- Cloudflare, IncNorth America, Latin America & the Caribbean, Africa, Europe, Middle East, Asia, Mainland China, Oceania
CDN content delivery network
“To optimize the performance, security, and overall reliability of our services. This includes leveraging Cloudflare’s advanced DDoS protection capabilities, ensuring a more resilient and secure online experience.” source
- Google TranslateUnited States, Europe
Translation
“Survey and Response Translation provider for SurveySparrow” source
- HeapUnited States
Analytics tool
“A web based analytics tool used to track App level events.” source
- HubSpot, Inc.United States
CRM
“internal cloud-based CRM tool used to keep our customer contact details and communications up to date as part of the provision of our services.” source
- Logz.ioUnited States, Europe
Log Management
“Managing the logs created in SurveySparow” source
- MatomoUnited States
Analytics tool
“An web based analytics tool used to track App events and measure user action on the product including page views, taps, swipes etc.” source
- New RelicUnited States, Europe
Application and Performance Monitoring
“To monitor the performance of the application and tune it.” source
- OpenAIUnited States
Creating Survey Templates, Natural Language Processing & Generative AI
“Creating Survey Templates, Natural Language Processing & Generative AI” source
- SendGridUnited States
Email Service Provider
“Sending out Emails” source
- SentryUnited States
Error Handling
“Error monitoring tool with a focus on error reporting. Used to capture errors within the Service to better understand and resolve issues in real-time.” source
- SparkpostUnited States, European Union
Email Service Provider
“Sending out emails” source
- SparrowDeskUnited States
Chat application and messaging
“Chat application which connects the user on a real time basis and provides instant responses” source
- StripeUnited States
Payment Solution
“Subscription is managed by Stripe” source
- TwilioUnited States
Messaging
“SMS share utilizes Twilio to deliver messages” source
- VitallyUnited States
CRM
“Optimises customer success through automation and collaboration” source
- ZendeskUnited States
CRM
“Internal cloud based customer support tool which is used to keep our customer contact details and communications up to date as part of the provision of our services.” source
- Zipy.aiUnited States
Product Analytics & Error Tracking
“User session analytics & debugging” source