T

Twilio, Inc.

Segment provides a customer data platform for collecting, cleaning, and activating customer data to create unified profiles and real-time journeys.

vendor	purpose	evidence
A Adaptive Mobile USA	Prevention of illegal or unwanted communications over Twilio’s messaging services	“Adaptive Mobile Programmable Messaging Personal data contained in communications sent through the Twilio Services Prevention of illegal or unwanted communications over Twilio’s messaging services” source
A Amazon Bedrock USA	Vendor for AI functionality in product	“Claude by Anthropic in Amazon Bedrock Amazon Bedrock All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product” source
A Amazon Web Services USA*	Infrastructure Provider providing hosting services and storage	“AWS All services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source
A Anthropic USA	Vendor for AI functionality in product	“Anthropic All AI Products Personal data contained in communications sent through Flex. Vendor for AI functionality in product” source
C ClickHouse USA, EU	Infrastructure Provider providing hosting services and storage	“Clickhouse All Products Personal data contained in communications sent through the Twilio Services Infrastructure Provider providing hosting services and storage.” source
D DataBank North America	Infrastructure Provider providing hosting services and storage	“DataBank Sendgrid Services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source
D Datadog USA	Operational monitoring	“Datadog Segment Stytch by Twilio System and event logs only Operational monitoring” source
D Deepgram USA	Speech to text and text to speech APIs	“Deepgram Programmable Voice Personal data contained in voice communications Speech to text and text to speech APIs” source
D Digital Realty North America, EU	Infrastructure Provider providing hosting services and storage	“Digital Realty Sendgrid Services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source
D DVELP/Sabio UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups)	Connectivity services to customer’s Google CCAI instance	“DVELP/Sabio Twilio Flex Personal data contained in voice communications. Connectivity services to customer’s Google CCAI instance.” source
E Elastic USA	Logging and query solution	“Elastic Stytch by Twilio Storage, indexing, and retrieval of log data and User Personal Data (such as User IDs, emails, and metadata) to facilitate search functionality and system monitoring Logging and query solution” source
E ElevenLabs USA, EU	AI features as enabled by customer for the purpose of summarization and sentiment analysis	“ElevenLabs Conversational Intelligence Personal data contained in voice transcriptions AI features as enabled by customer for the purpose of summarization and sentiment analysis” source
F Fivetran USA	ETL (Extract, Transform, Load) Service / Automated Data Integration	“Fivetran Stytch by Twilio Automated data pipeline service used to replicate and synchronize application data (which may include User Personal Data, billing information, and usage logs) from various third-party sources into a centralized data warehouse for internal analytics and business intelligence ETL (Extract, Transform, Load) Service / Automated Data Integration” source
G GoodData USA	Data analytics functionality for customers who have enabled the feature in Twilio Flex	“GoodData Corporation Twilio Flex Personal data contained in communications sent through Twilio Flex. Data analytics functionality for customers who have enabled the feature in Twilio Flex.” source
G Google USA or EU (Zurich & London) as selected by Customers	Data storage compute and queries	“Google Segment/Twilio Engage Personal data contained in communications sent through the Segment Services Data storage compute and queries” source
G Google RCS USA, South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore	Message delivery for outbound/inbound Twilio Verify services	“Google RCS...” source
H Hex USA	Collaborative data workspace / Analytics & reporting	“Hex Stytch by Twilio Processing and visualization of User Personal Data (such as User IDs and usage metrics) queried from data warehouse to generate internal business intelligence reports, dashboards, and analytics Collaborative data workspace / Analytics & reporting” source
H Honeycomb USA	Observability & Application Performance Management (APM)	“Honeycomb Stytch by Twilio Ingestion and analysis of system telemetry data (including traces, logs, and structured events) which may contain User Personal Data (such as User IDs, IP addresses, and request metadata) to facilitate real-time debugging, system reliability, and performance optimization Observability & Application Performance Management (APM)” source
L Lakera USA	AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows	“Lakera All AI Products Personal data contained in communications sent through the Twilio Services AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows.” source
L Lumen North America	Infrastructure Provider providing hosting services and storage	“Lumen Sendgrid Services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source
M Meta USA	Outbound/inbound message delivery	“Meta Whatsapp Channel Stytch by Twilio Phone numbers and message content Outbound/inbound message delivery” source
M Microsoft Azure USA, EU	Speech recognition functionality for customers who have enabled the feature on supported products	“Microsoft Azure Conversational Intelligence Personal data contained in voice communications Speech recognition functionality for customers who have enabled the feature on supported products.” source
M Mintlify USA	Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations	“Mintlify Stytch by Twilio Process contact data and communications usage data (device data) Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations” source
O OpenAI USA	Vendor for AI functionality in product	“OpenAI All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product” source
P Plain UK	Customer Support Infrastructure / Help Desk Platform	“Plain Stytch by Twilio Storage and processing of User Personal Data (including names, emails, support tickets, and communication history) to facilitate multi-channel customer support, issue tracking, and resolution Customer Support Infrastructure / Help Desk Platform” source
P Postmark USA	Outbound email messaging service	“Postmark Stytch by Twilio Personal data contained in voice communications. Outbound email messaging service.” source
S Sinch USA	Outbound SMS messaging service	“Sinch Stytch by Twilio Personal data contained in voice communications. Outbound SMS messaging service” source
S Slack USA	Customer Support chat/messaging solution	“Slack Stytch by Twilio Storage and processing of User Personal Data (including names, emails, support tickets, and communication history) to facilitate customer support Customer Support chat/messaging solution.” source
S Snowflake USA	Automation and storage services for Marketing Campaigns	“Snowflake Marketing Campaigns (SendGrid) Personal data contained in email communications. Automation and storage services for Marketing Campaigns.” source
S Svix USA	Event delivery (webhooks as a Service)	“Svix Stytch by Twilio Transmission and temporary processing of event notifications (webhook payloads) which may contain User Personal Data (such as User IDs, authentication events, and request metadata) to facilitate real-time updates to customer applications Event delivery (webhooks as a Service)” source
T Temporal Cloud USA	Scheduling and execution of the customer defined workflows	“Temporal Cloud Twilio Flex Personal data contained in customer defined workflows Scheduling and execution of the customer defined workflows.” source
T Twilio USA*	Provision of the Twilio Services	“Twilio Inc. All Services If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services” source
V VoiceBase USA	Transcription services for customers who have enabled transcriptions on supported products	“VoiceBase Programmable Voice; Twilio Flex Personal data contained in voice communications. Transcription services for customers who have enabled transcriptions on supported products.” source

• A

  Adaptive Mobile

  USA

  Prevention of illegal or unwanted communications over Twilio’s messaging services

  “Adaptive Mobile Programmable Messaging Personal data contained in communications sent through the Twilio Services Prevention of illegal or unwanted communications over Twilio’s messaging services” source

• A

  Amazon Bedrock

  USA

  Vendor for AI functionality in product

  “Claude by Anthropic in Amazon Bedrock Amazon Bedrock All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product” source

• A

  Amazon Web Services

  USA*

  Infrastructure Provider providing hosting services and storage

  “AWS All services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source

• A

  Anthropic

  USA

  Vendor for AI functionality in product

  “Anthropic All AI Products Personal data contained in communications sent through Flex. Vendor for AI functionality in product” source

• C

  ClickHouse

  USA, EU

  Infrastructure Provider providing hosting services and storage

  “Clickhouse All Products Personal data contained in communications sent through the Twilio Services Infrastructure Provider providing hosting services and storage.” source

• D

  DataBank

  North America

  Infrastructure Provider providing hosting services and storage

  “DataBank Sendgrid Services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source

• D

  Datadog

  USA

  Operational monitoring

  “Datadog Segment Stytch by Twilio System and event logs only Operational monitoring” source

• D

  Deepgram

  USA

  Speech to text and text to speech APIs

  “Deepgram Programmable Voice Personal data contained in voice communications Speech to text and text to speech APIs” source

• D

  Digital Realty

  North America, EU

  Infrastructure Provider providing hosting services and storage

  “Digital Realty Sendgrid Services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source

• D

  DVELP/Sabio

  UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups)

  Connectivity services to customer’s Google CCAI instance

  “DVELP/Sabio Twilio Flex Personal data contained in voice communications. Connectivity services to customer’s Google CCAI instance.” source

• E

  Elastic

  USA

  Logging and query solution

  “Elastic Stytch by Twilio Storage, indexing, and retrieval of log data and User Personal Data (such as User IDs, emails, and metadata) to facilitate search functionality and system monitoring Logging and query solution” source

• E

  ElevenLabs

  USA, EU

  AI features as enabled by customer for the purpose of summarization and sentiment analysis

  “ElevenLabs Conversational Intelligence Personal data contained in voice transcriptions AI features as enabled by customer for the purpose of summarization and sentiment analysis” source

• F

  Fivetran

  USA

  ETL (Extract, Transform, Load) Service / Automated Data Integration

  “Fivetran Stytch by Twilio Automated data pipeline service used to replicate and synchronize application data (which may include User Personal Data, billing information, and usage logs) from various third-party sources into a centralized data warehouse for internal analytics and business intelligence ETL (Extract, Transform, Load) Service / Automated Data Integration” source

• G

  GoodData

  USA

  Data analytics functionality for customers who have enabled the feature in Twilio Flex

  “GoodData Corporation Twilio Flex Personal data contained in communications sent through Twilio Flex. Data analytics functionality for customers who have enabled the feature in Twilio Flex.” source

• G

  Google

  USA or EU (Zurich & London) as selected by Customers

  Data storage compute and queries

  “Google Segment/Twilio Engage Personal data contained in communications sent through the Segment Services Data storage compute and queries” source

• G

  Google RCS

  USA, South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore

  Message delivery for outbound/inbound Twilio Verify services

  “Google RCS...” source

• H

  Hex

  USA

  Collaborative data workspace / Analytics & reporting

  “Hex Stytch by Twilio Processing and visualization of User Personal Data (such as User IDs and usage metrics) queried from data warehouse to generate internal business intelligence reports, dashboards, and analytics Collaborative data workspace / Analytics & reporting” source

• H

  Honeycomb

  USA

  Observability & Application Performance Management (APM)

  “Honeycomb Stytch by Twilio Ingestion and analysis of system telemetry data (including traces, logs, and structured events) which may contain User Personal Data (such as User IDs, IP addresses, and request metadata) to facilitate real-time debugging, system reliability, and performance optimization Observability & Application Performance Management (APM)” source

• L

  Lakera

  USA

  AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows

  “Lakera All AI Products Personal data contained in communications sent through the Twilio Services AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows.” source

• L

  Lumen

  North America

  Infrastructure Provider providing hosting services and storage

  “Lumen Sendgrid Services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage.” source

• M

  Meta

  USA

  Outbound/inbound message delivery

  “Meta Whatsapp Channel Stytch by Twilio Phone numbers and message content Outbound/inbound message delivery” source

• M

  Microsoft Azure

  USA, EU

  Speech recognition functionality for customers who have enabled the feature on supported products

  “Microsoft Azure Conversational Intelligence Personal data contained in voice communications Speech recognition functionality for customers who have enabled the feature on supported products.” source

• M

  Mintlify

  USA

  Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations

  “Mintlify Stytch by Twilio Process contact data and communications usage data (device data) Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations” source

• O

  OpenAI

  USA

  Vendor for AI functionality in product

  “OpenAI All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product” source

• P

  Plain

  UK

  Customer Support Infrastructure / Help Desk Platform

  “Plain Stytch by Twilio Storage and processing of User Personal Data (including names, emails, support tickets, and communication history) to facilitate multi-channel customer support, issue tracking, and resolution Customer Support Infrastructure / Help Desk Platform” source

• P

  Postmark

  USA

  Outbound email messaging service

  “Postmark Stytch by Twilio Personal data contained in voice communications. Outbound email messaging service.” source

• S

  Sinch

  USA

  Outbound SMS messaging service

  “Sinch Stytch by Twilio Personal data contained in voice communications. Outbound SMS messaging service” source

• S

  Slack

  USA

  Customer Support chat/messaging solution

  “Slack Stytch by Twilio Storage and processing of User Personal Data (including names, emails, support tickets, and communication history) to facilitate customer support Customer Support chat/messaging solution.” source

• S

  Snowflake

  USA

  Automation and storage services for Marketing Campaigns

  “Snowflake Marketing Campaigns (SendGrid) Personal data contained in email communications. Automation and storage services for Marketing Campaigns.” source

• S

  Svix

  USA

  Event delivery (webhooks as a Service)

  “Svix Stytch by Twilio Transmission and temporary processing of event notifications (webhook payloads) which may contain User Personal Data (such as User IDs, authentication events, and request metadata) to facilitate real-time updates to customer applications Event delivery (webhooks as a Service)” source

• T

  Temporal Cloud

  USA

  Scheduling and execution of the customer defined workflows

  “Temporal Cloud Twilio Flex Personal data contained in customer defined workflows Scheduling and execution of the customer defined workflows.” source

• T

  Twilio

  USA*

  Provision of the Twilio Services

  “Twilio Inc. All Services If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services” source

• V

  VoiceBase

  USA

  Transcription services for customers who have enabled transcriptions on supported products

  “VoiceBase Programmable Voice; Twilio Flex Personal data contained in voice communications. Transcription services for customers who have enabled transcriptions on supported products.” source