Q

Quality Unit

Quality Unit sells customer support, affiliate tracking and related software, including LiveAgent and Post Affiliate Pro, to businesses.

vendor	purpose	evidence
A Amazon Web Services Amazon Web Services, LLC Germany	Hosting of LiveAgent servers Infrastructure subprocessors	“Amazon Web Services, LLC (EU Customers) – Germany”
A Amazon Web Services Amazon Web Services, LLC Ireland	Hosting of LiveAgent servers Infrastructure subprocessors	“Amazon Web Services, LLC (EU Customers) – Ireland”
A Amazon Web Services Amazon Web Services, LLC United States	Hosting of LiveAgent servers Infrastructure subprocessors	“Amazon Web Services, LLC (US Customers) – N. California”
A Amazon Web Services Amazon Web Services, LLC Singapore	Hosting of LiveAgent servers Infrastructure subprocessors	“Amazon Web Services, LLC (APAC Customers) – Singapore”
Q Quality Unit, s.r.o. affiliate	Subprocessor providing the LiveAgent service Other subprocessors	“Quality Unit, s.r.o. is a Quality Unit member entity.”
Q Quality Unit Ukraine affiliate Ukraine	Subcontractor providing the LiveAgent service Other subprocessors	“Quality Unit Ukraine functions as a subcontractor to provide the LiveAgent Service.”
T Twilio Twilio, Inc.	VoIP provider Other subprocessors	“LiveAgent uses Twilio as their VoIP provider.”
M Mailchimp Intuit	Ticketing and e-mailing functionality Other subprocessors	“Quality Unit uses MailChimp to provide ticketing and e-mailing functionality.”
O OpenAI	Improve customer service responses and functionality Other subprocessors	“Quality Unit uses OpenAI to improve the customer service responses and functionality.”
G Google Google LLC	Website analytics, conversion measurement and internal analytics data warehouse Analytics & attribution	“Google Analytics 4 (website analytics), Google Ads Enhanced Conversions”
M Meta Meta Platforms, Inc.	Advertising effectiveness measurement via Conversions API Advertising measurement	“Meta Conversions API — hashed email transmission for advertising effectiveness measurement.”
S Stape Stape, Inc.	Server-side tag management Server-side tag management	“Stape, Inc. | Routes analytics and conversion signals to authorised platforms”

• A

  Amazon Web Services

  Germany

  Hosting of LiveAgent servers

  “Amazon Web Services, LLC (EU Customers) – Germany”

• A

  Amazon Web Services

  Ireland

  Hosting of LiveAgent servers

  “Amazon Web Services, LLC (EU Customers) – Ireland”

• A

  Amazon Web Services

  United States

  Hosting of LiveAgent servers

  “Amazon Web Services, LLC (US Customers) – N. California”

• A

  Amazon Web Services

  Singapore

  Hosting of LiveAgent servers

  “Amazon Web Services, LLC (APAC Customers) – Singapore”

• Q

  Quality Unit, s.r.o. affiliate

  Subprocessor providing the LiveAgent service

  “Quality Unit, s.r.o. is a Quality Unit member entity.”

• Q

  Quality Unit Ukraine affiliate

  Ukraine

  Subcontractor providing the LiveAgent service

  “Quality Unit Ukraine functions as a subcontractor to provide the LiveAgent Service.”

• T

  Twilio

  VoIP provider

  “LiveAgent uses Twilio as their VoIP provider.”

• M

  Mailchimp

  Ticketing and e-mailing functionality

  “Quality Unit uses MailChimp to provide ticketing and e-mailing functionality.”

• O

  OpenAI

  Improve customer service responses and functionality

  “Quality Unit uses OpenAI to improve the customer service responses and functionality.”

• G

  Google

  Website analytics, conversion measurement and internal analytics data warehouse

  “Google Analytics 4 (website analytics), Google Ads Enhanced Conversions”

• M

  Meta

  Advertising effectiveness measurement via Conversions API

  “Meta Conversions API — hashed email transmission for advertising effectiveness measurement.”

• S

  Stape

  Server-side tag management

  “Stape, Inc. | Routes analytics and conversion signals to authorised platforms”