PingCAP
PingCAP develops TiDB, a distributed SQL database, and sells TiDB Cloud managed database services to developers and enterprises.
Subprocessors (12)
List updated Aug 5, 2025 · Checked Oct 25, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services Brazil, Germany, Japan, South Korea, Singapore, United States | Cloud hosting and infrastructure provider Cloud Providers | “Amazon Web Services (AWS) | Cloud hosting and infrastructure provider” |
| Google Cloud Platform Japan, Singapore, United States | Cloud hosting and infrastructure provider Cloud Providers | “Google Cloud | Cloud hosting and infrastructure provider” |
| Google United States | Email support containing customer personal data Other Sub-processors | “Google | If you engage in email support to us and include your CSA Personal Data” |
| Salesforce United States, Singapore, Japan | Support via the Salesforce portal Other Sub-processors | “Salesforce | If you engage in support within the Salesforce portal” |
| Zendesk United States | Support ticket handling Other Sub-processors | “Zendesk | If you issue any support tickets to us” |
| Stripe United States | Credit card payment processing Other Sub-processors | “Stripe | If you pay for our services via credit card” |
| Sentry United States | Front-end and back-end error monitoring Other Sub-processors | “PingCAP uses Sentry to monitor Front-end & back-end errors” |
| Auth0 United States | Authentication provider (SAML SSO) Other Sub-processors | “Auth0 | Authentication Provider (SAML SSO)” |
| | — PingCAP Affiliates | “PingCAP (US), Inc.” |
| | — PingCAP Affiliates | “PingCAP Kabushiki-Kaisha” |
| | — PingCAP Affiliates | “PingCAP Pte. Ltd.” |
| | — PingCAP Affiliates | “PingCAP Sdn Bhd (Malaysia) | Malaysia” |
- Amazon Web ServicesBrazil, Germany, Japan, South Korea, Singapore, United States
Cloud hosting and infrastructure provider
“Amazon Web Services (AWS) | Cloud hosting and infrastructure provider”
- Google Cloud PlatformJapan, Singapore, United States
Cloud hosting and infrastructure provider
“Google Cloud | Cloud hosting and infrastructure provider”
- GoogleUnited States
Email support containing customer personal data
“Google | If you engage in email support to us and include your CSA Personal Data”
- SalesforceUnited States, Singapore, Japan
Support via the Salesforce portal
“Salesforce | If you engage in support within the Salesforce portal”
- ZendeskUnited States
Support ticket handling
“Zendesk | If you issue any support tickets to us”
- StripeUnited States
Credit card payment processing
“Stripe | If you pay for our services via credit card”
- SentryUnited States
Front-end and back-end error monitoring
“PingCAP uses Sentry to monitor Front-end & back-end errors”
- Auth0United States
Authentication provider (SAML SSO)
“Auth0 | Authentication Provider (SAML SSO)”
-
Purpose not stated
“PingCAP (US), Inc.”
-
Purpose not stated
“PingCAP Kabushiki-Kaisha”
-
Purpose not stated
“PingCAP Pte. Ltd.”
-
Purpose not stated
“PingCAP Sdn Bhd (Malaysia) | Malaysia”