I

Intercom

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vendor	purpose	evidence
A Ably USA	message delivery service to support real-time delivery of messages via messenger products	“Ably Realtime Ltd. – message delivery service to support real-time delivery of messages via messenger products (USA)” source
A Amazon Web Services USA	Hosting, storage and processing (including AI processing) of Customer Data	“Amazon Web Services, Inc. - Hosting, storage and processing (including AI processing) of Customer Data (USA).” source
A Anthropic USA	AI processing	“Anthropic, PBC - AI processing (USA).” source
C Cartesia USA	AI processing (text to speech)	“Cartesia AI, Inc. - AI processing (text to speech) (USA)” source
C Cloudflare, Inc USA	Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles	“Cloudflare, Inc. - Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles (USA).” source
E ElevenLabs USA	AI processing (text to speech)	“Eleven Labs, Inc. - AI processing (text to speech) (USA)” source
G Google EU	AI processing	“Google - AI processing (EU).” source
G Google LLC USA	AI processing	“Google L.L.C. - AI processing (USA)” source
I Intercom R&D Unlimited Company Ireland	Affiliate Subprocessor	“Intercom R&D Unlimited Company (Ireland)” source
I Intercom Software Australia Pty Ltd Australia	Affiliate Subprocessor	“Intercom Software Australia Pty Ltd (Australia)” source
I Intercom Software UK Limited UK	Affiliate Subprocessor	“Intercom Software UK Limited (UK)” source
I Intercom, Inc. USA	Affiliate Subprocessor	“Intercom, Inc. (USA)” source
M Mailgun USA	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services	“Mailgun Technologies, L.L.C. - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source
M Microsoft Corporation USA	AI processing	“Microsoft Corporation - AI processing (USA)” source
O OpenAI USA	AI processing	“OpenAI, L.L.C. - AI processing (USA).” source
P Planetscale USA	Database storage and caching	“PlanetScale Inc. - Database storage and caching (USA).” source
S Snowflake USA	Data warehouse services and processing (including AI processing)	“Snowflake Inc. - Data warehouse services and processing (including AI processing) (USA).” source
S Sparkpost USA	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services	“Message Systems, Inc. (d/b/a Sparkpost) - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source
T Twilio USA	SMS and Phone functionality	“Twilio, Inc. - SMS and Phone functionality (USA).” source

• A

  Ably

  USA

  message delivery service to support real-time delivery of messages via messenger products

  “Ably Realtime Ltd. – message delivery service to support real-time delivery of messages via messenger products (USA)” source

• A

  Amazon Web Services

  USA

  Hosting, storage and processing (including AI processing) of Customer Data

  “Amazon Web Services, Inc. - Hosting, storage and processing (including AI processing) of Customer Data (USA).” source

• A

  Anthropic

  USA

  AI processing

  “Anthropic, PBC - AI processing (USA).” source

• C

  Cartesia

  USA

  AI processing (text to speech)

  “Cartesia AI, Inc. - AI processing (text to speech) (USA)” source

• C

  Cloudflare, Inc

  USA

  Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles

  “Cloudflare, Inc. - Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles (USA).” source

• E

  ElevenLabs

  USA

  AI processing (text to speech)

  “Eleven Labs, Inc. - AI processing (text to speech) (USA)” source

• G

  Google

  EU

  AI processing

  “Google - AI processing (EU).” source

• G

  Google LLC

  USA

  AI processing

  “Google L.L.C. - AI processing (USA)” source

• I

  Intercom R&D Unlimited Company

  Ireland

  Affiliate Subprocessor

  “Intercom R&D Unlimited Company (Ireland)” source

• I

  Intercom Software Australia Pty Ltd

  Australia

  Affiliate Subprocessor

  “Intercom Software Australia Pty Ltd (Australia)” source

• I

  Intercom Software UK Limited

  UK

  Affiliate Subprocessor

  “Intercom Software UK Limited (UK)” source

• I

  Intercom, Inc.

  USA

  Affiliate Subprocessor

  “Intercom, Inc. (USA)” source

• M

  Mailgun

  USA

  Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services

  “Mailgun Technologies, L.L.C. - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source

• M

  Microsoft Corporation

  USA

  AI processing

  “Microsoft Corporation - AI processing (USA)” source

• O

  OpenAI

  USA

  AI processing

  “OpenAI, L.L.C. - AI processing (USA).” source

• P

  Planetscale

  USA

  Database storage and caching

  “PlanetScale Inc. - Database storage and caching (USA).” source

• S

  Snowflake

  USA

  Data warehouse services and processing (including AI processing)

  “Snowflake Inc. - Data warehouse services and processing (including AI processing) (USA).” source

• S

  Sparkpost

  USA

  Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services

  “Message Systems, Inc. (d/b/a Sparkpost) - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source

• T

  Twilio

  USA

  SMS and Phone functionality

  “Twilio, Inc. - SMS and Phone functionality (USA).” source