MSG91

MSG91 sells a cloud communications platform with SMS, OTP, email, WhatsApp, voice and helpdesk APIs for businesses.

Subprocessors (18)

Checked Oct 25, 2026 · source disclosure ↗

Amazon Web Services
United States, European Union, India

Cloud hosting & storage

“Amazon Web Services (AWS) | Cloud hosting & storage | Hosting services (US / EU / India regions)”
Google Cloud Platform
United States, European Union

Cloud hosting & data processing

“Google Cloud Services | Cloud hosting & data processing | Hosting services (US / EU)”
Microsoft Azure
Global

Cloud hosting & infrastructure

“Microsoft Azure | Cloud hosting & infrastructure | Global”
Meta
Global

WhatsApp Business messaging & delivery infrastructure

“Meta Platforms, Inc. | WhatsApp Business messaging & delivery infrastructure | Global”
Haptik
India

WhatsApp Business Solution Provider for message routing

“Jio Haptik Technologies Ltd. | WhatsApp Business Solution Provider for message routing | India”
Stripe
Global

Payment gateway (PCI-compliant)

“Stripe | Payment gateway (PCI-compliant) | Global”
PayPal
Global

Payment gateway (PCI-compliant)

“PayPal | Payment gateway (PCI-compliant) | Global”
Razorpay
India

Payment gateway (PCI-compliant)

“Razorpay / Cashfree | Payment gateway (PCI-compliant) | India”
Cashfree
India

Payment gateway (PCI-compliant)

“Razorpay / Cashfree | Payment gateway (PCI-compliant) | India”
Freshworks
Global

Sales CRM & customer communication

“Freshworks | Sales CRM & customer communication | Global”
Hotjar
European Union

Business analytics & UX insights

“Hotjar | Business analytics & UX insights | EU”
Zipy
India

Business analytics & behavior tracking

“Zipy | Business analytics & behavior tracking | India”
Microsoft Clarity
Global

Business analytics & heat-mapping

“Microsoft Clarity | Business analytics & heat-mapping | Global”
Google Workspace
Global

To allow customers to send emails via Gmail

“Google (Gmail) | To allow customers to send emails via Gmail | Global”
Microsoft Outlook
Global

To allow customers to send emails via Outlook

“Microsoft 365 (Outlook) | To allow customers to send emails via Outlook | Global”
Google Analytics
Global

Website & product analytics

“Google Analytics | Website & product analytics | Global”
Google Ads
Global

Marketing & remarketing

“Google Ads | Marketing & remarketing | Global”
Meta Ads
Global

Marketing & customer engagement

“Facebook Ads / Meta Ads | Marketing & customer engagement | Global”

vendor	purpose	evidence
Amazon Web Services United States, European Union, India	Cloud hosting & storage	“Amazon Web Services (AWS) \| Cloud hosting & storage \| Hosting services (US / EU / India regions)”
Google Cloud Platform United States, European Union	Cloud hosting & data processing	“Google Cloud Services \| Cloud hosting & data processing \| Hosting services (US / EU)”
Microsoft Azure Global	Cloud hosting & infrastructure	“Microsoft Azure \| Cloud hosting & infrastructure \| Global”
Meta Global	WhatsApp Business messaging & delivery infrastructure	“Meta Platforms, Inc. \| WhatsApp Business messaging & delivery infrastructure \| Global”
Haptik India	WhatsApp Business Solution Provider for message routing	“Jio Haptik Technologies Ltd. \| WhatsApp Business Solution Provider for message routing \| India”
Stripe Global	Payment gateway (PCI-compliant)	“Stripe \| Payment gateway (PCI-compliant) \| Global”
PayPal Global	Payment gateway (PCI-compliant)	“PayPal \| Payment gateway (PCI-compliant) \| Global”
Razorpay India	Payment gateway (PCI-compliant)	“Razorpay / Cashfree \| Payment gateway (PCI-compliant) \| India”
Cashfree India	Payment gateway (PCI-compliant)	“Razorpay / Cashfree \| Payment gateway (PCI-compliant) \| India”
Freshworks Global	Sales CRM & customer communication	“Freshworks \| Sales CRM & customer communication \| Global”
Hotjar European Union	Business analytics & UX insights	“Hotjar \| Business analytics & UX insights \| EU”
Zipy India	Business analytics & behavior tracking	“Zipy \| Business analytics & behavior tracking \| India”
Microsoft Clarity Global	Business analytics & heat-mapping	“Microsoft Clarity \| Business analytics & heat-mapping \| Global”
Google Workspace Global	To allow customers to send emails via Gmail	“Google (Gmail) \| To allow customers to send emails via Gmail \| Global”
Microsoft Outlook Global	To allow customers to send emails via Outlook	“Microsoft 365 (Outlook) \| To allow customers to send emails via Outlook \| Global”
Google Analytics Global	Website & product analytics	“Google Analytics \| Website & product analytics \| Global”
Google Ads Global	Marketing & remarketing	“Google Ads \| Marketing & remarketing \| Global”
Meta Ads Global	Marketing & customer engagement	“Facebook Ads / Meta Ads \| Marketing & customer engagement \| Global”