Luminance
Subprocessors (7)
Processed Jul 29, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services United States, Singapore, Australia | Cloud-hosting | “AWS Cloud-hosting The location is dependent on the geographic hosting location, the list of AWS entities can be found here: https://aws.amazon.com/compliance/sub-processors/ Limited data as needed to provide customer support to Controller.” source |
| Provision of Additional Generative Models | “Google Cloud EMEA Limited (“Google Cloud”) Provision of Additional Generative Models by Google Cloud. Luminance may utilise Google Cloud directly for the use of Additional Generative Models for the provision of additional functionalities (including but not limited to Ask Lumi). 1. If Controller’s AWS hosting location is based in the EU or UK: Default will be selected to reflect the relevant AWS hosting location and may be switched between UK and EU, at Processor’s discretion, for optimal service delivery. Limited data as needed to provide generative natural language prompts and replies (including, but not limited to Ask Lumi question and answers) to the Controller of the data.” source | |
| 24/7 Support services | “Luminance Technologies Australia Pty Limited 24/7 Support services Australia Limited data as needed to provide customer support to Controller.” source | |
| Luminance Technologies Pte. Ltd Singapore | 24/7 Support services | “Luminance Technologies Pte. Ltd 24/7 Support services Singapore Limited data as needed to provide customer support to Controller. n/a” source |
| Luminance, Inc United States | 24/7 Support services | “Luminance, Inc 24/7 Support services United States Limited data as needed to provide customer support to Controller. n/a” source |
| Microsoft Azure United States, EU, UK | Provision of Additional Generative Models | “Microsoft Azure Provision of Additional Generative Models within secured Microsoft Azure servers. Luminance runs dedicated, segregated Microsoft Azure servers for secure hosting of Additional Generative Models for the provision of additional functionalities (including but not limited to Ask Lumi). 1. If Controller’s AWS hosting location is based in the EU or UK: Default will be selected to reflect the relevant AWS hosting location and may be switched between UK and EU at Processor’s discretion, for optimal service delivery. Limited data as needed to provide generative natural language prompts and replies (including, but not limited to Ask Lumi question and answers) to the Controller of the data.” source |
| OpenAI United States | Provision of Additional Generative Models | “OpenAI, L.L.C (“OpenAI”) Provision of Additional Generative Models by OpenAI. Luminance may utilise OpenAI directly for the use of Additional Generative Models for the provision of additional functionalities (included by not limited to Ask Lumi). United States. Limited data as needed to provide generative natural language prompts and replies (including, but not limited to Ask Lumi question and answers) to the Controller of the data.” source |
- Amazon Web ServicesUnited States, Singapore, Australia
Cloud-hosting
“AWS Cloud-hosting The location is dependent on the geographic hosting location, the list of AWS entities can be found here: https://aws.amazon.com/compliance/sub-processors/ Limited data as needed to provide customer support to Controller.” source
-
Provision of Additional Generative Models
“Google Cloud EMEA Limited (“Google Cloud”) Provision of Additional Generative Models by Google Cloud. Luminance may utilise Google Cloud directly for the use of Additional Generative Models for the provision of additional functionalities (including but not limited to Ask Lumi). 1. If Controller’s AWS hosting location is based in the EU or UK: Default will be selected to reflect the relevant AWS hosting location and may be switched between UK and EU, at Processor’s discretion, for optimal service delivery. Limited data as needed to provide generative natural language prompts and replies (including, but not limited to Ask Lumi question and answers) to the Controller of the data.” source
-
24/7 Support services
“Luminance Technologies Australia Pty Limited 24/7 Support services Australia Limited data as needed to provide customer support to Controller.” source
- Luminance Technologies Pte. LtdSingapore
24/7 Support services
“Luminance Technologies Pte. Ltd 24/7 Support services Singapore Limited data as needed to provide customer support to Controller. n/a” source
- Luminance, IncUnited States
24/7 Support services
“Luminance, Inc 24/7 Support services United States Limited data as needed to provide customer support to Controller. n/a” source
- Microsoft AzureUnited States, EU, UK
Provision of Additional Generative Models
“Microsoft Azure Provision of Additional Generative Models within secured Microsoft Azure servers. Luminance runs dedicated, segregated Microsoft Azure servers for secure hosting of Additional Generative Models for the provision of additional functionalities (including but not limited to Ask Lumi). 1. If Controller’s AWS hosting location is based in the EU or UK: Default will be selected to reflect the relevant AWS hosting location and may be switched between UK and EU at Processor’s discretion, for optimal service delivery. Limited data as needed to provide generative natural language prompts and replies (including, but not limited to Ask Lumi question and answers) to the Controller of the data.” source
- OpenAIUnited States
Provision of Additional Generative Models
“OpenAI, L.L.C (“OpenAI”) Provision of Additional Generative Models by OpenAI. Luminance may utilise OpenAI directly for the use of Additional Generative Models for the provision of additional functionalities (included by not limited to Ask Lumi). United States. Limited data as needed to provide generative natural language prompts and replies (including, but not limited to Ask Lumi question and answers) to the Controller of the data.” source