LiveAgent
Subprocessors (9)
Processed Jul 23, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services Germany, Ireland, N. California, Singapore | Infrastructure hosting | “LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SOC 1, SOC 2, or ISO 27001 compliant facilities.” source |
| Google LLC United States, European Union | Analytics and data warehousing | “Google Analytics 4 (website analytics), Google Ads Enhanced Conversions (hashed email for conversion measurement), Google BigQuery (data warehouse for internal analytics). EU–US Data Privacy Framework.” source |
| Intuit United States | Ticketing and email functionality | “Quality Unit uses MailChimp to provide ticketing and e-mailing functionality.” source |
| Meta Platforms, Inc. United States | Advertising measurement | “Meta Conversions API — hashed email transmission for advertising effectiveness measurement.” source |
| OpenAI United States | Customer service enhancement | “Quality Unit uses OpenAI to improve the customer service responses and functionality.” source |
| Quality Unit Ukraine Ukraine | Service provision | “Quality Unit Ukraine functions as a subcontractor to provide the LiveAgent Service.” source |
| Quality Unit, s.r.o. Czech Republic | Service provision | “Quality Unit, s. r. o. provides its Service (referred to here as “LiveAgent) to You through its website located at *.ladesk.com (URL of your account).” source |
| Stape, Inc. United States | Server-side tag management | “Stape, Inc. Routes analytics and conversion signals to authorised platforms on Quality Unit’s behalf. Does not use data for own purposes. Data Processing Agreement in place.” source |
| Twilio United States | VoIP services | “LiveAgent uses Twilio as their VoIP provider.” source |
- Amazon Web ServicesGermany, Ireland, N. California, Singapore
Infrastructure hosting
“LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SOC 1, SOC 2, or ISO 27001 compliant facilities.” source
- Google LLCUnited States, European Union
Analytics and data warehousing
“Google Analytics 4 (website analytics), Google Ads Enhanced Conversions (hashed email for conversion measurement), Google BigQuery (data warehouse for internal analytics). EU–US Data Privacy Framework.” source
- IntuitUnited States
Ticketing and email functionality
“Quality Unit uses MailChimp to provide ticketing and e-mailing functionality.” source
- Meta Platforms, Inc.United States
Advertising measurement
“Meta Conversions API — hashed email transmission for advertising effectiveness measurement.” source
- OpenAIUnited States
Customer service enhancement
“Quality Unit uses OpenAI to improve the customer service responses and functionality.” source
- Quality Unit UkraineUkraine
Service provision
“Quality Unit Ukraine functions as a subcontractor to provide the LiveAgent Service.” source
- Quality Unit, s.r.o.Czech Republic
Service provision
“Quality Unit, s. r. o. provides its Service (referred to here as “LiveAgent) to You through its website located at *.ladesk.com (URL of your account).” source
- Stape, Inc.United States
Server-side tag management
“Stape, Inc. Routes analytics and conversion signals to authorised platforms on Quality Unit’s behalf. Does not use data for own purposes. Data Processing Agreement in place.” source
- TwilioUnited States
VoIP services
“LiveAgent uses Twilio as their VoIP provider.” source