Kustomer
Kustomer provides an AI-native platform for managing customer relationships, focusing on B2C and B2B interactions to build loyalty and drive growth.
Subprocessors (15)
Processed Jul 29, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services United States, Ireland, India | Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features | “Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features” source |
| Anthropic United States | Engineering | “Claude Desktop and CLI usage” source |
| ClickHouse United States | Reporting and Analytics | “Cloud database provider used for high-speed analytical data processing and log storage.” source |
| Coralogix United States, Ireland, India | Cloud monitoring | “Infrastructure Monitoring” source |
| Deepgram United States | Voice Transcription | “Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.” source |
| Elastic Cloud United States, Ireland | Search Functionality | “Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding” source |
| Google United States | EMail API | “Cloud services to support GMail Channel integration.” source |
| MongoDB Atlas United States, Ireland, India | Database | “Database Hosting Location is decided upon at time of onboarding” source |
| OpenAI United States | AI Features | “AI Features in the Kustomer App” source |
| Pendo United States | Data analytics | “Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction.” source |
| Postmark United States | Email Channel | “For the EMail Channel Integration + transactional emails” source |
| PubNub United States | Supports Chat Functionality | “PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.” source |
| Sentry United States | Cloud monitoring | “Application Performance Monitoring & Error Tracking” source |
| Snowflake United States, Ireland | Data storage and processing | “Data Warehouse (only applicable to clients with Snowflake SKU)” source |
| Twilio United States | Native Voice + SMS Channel | “Covers our Native Voice functionality and also limited to customers that use the SMS channel” source |
- Amazon Web ServicesUnited States, Ireland, India
Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features
“Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features” source
- AnthropicUnited States
Engineering
“Claude Desktop and CLI usage” source
- ClickHouseUnited States
Reporting and Analytics
“Cloud database provider used for high-speed analytical data processing and log storage.” source
- CoralogixUnited States, Ireland, India
Cloud monitoring
“Infrastructure Monitoring” source
- DeepgramUnited States
Voice Transcription
“Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.” source
- Elastic CloudUnited States, Ireland
Search Functionality
“Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding” source
- GoogleUnited States
EMail API
“Cloud services to support GMail Channel integration.” source
- MongoDB AtlasUnited States, Ireland, India
Database
“Database Hosting Location is decided upon at time of onboarding” source
- OpenAIUnited States
AI Features
“AI Features in the Kustomer App” source
- PendoUnited States
Data analytics
“Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction.” source
- PostmarkUnited States
Email Channel
“For the EMail Channel Integration + transactional emails” source
- PubNubUnited States
Supports Chat Functionality
“PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.” source
- SentryUnited States
Cloud monitoring
“Application Performance Monitoring & Error Tracking” source
- SnowflakeUnited States, Ireland
Data storage and processing
“Data Warehouse (only applicable to clients with Snowflake SKU)” source
- TwilioUnited States
Native Voice + SMS Channel
“Covers our Native Voice functionality and also limited to customers that use the SMS channel” source