Khoros

Khoros sells customer engagement software for online communities, customer care and social media marketing to large brands.

khoros.com ↗ · Khoros, LLC

Subprocessors (34)

Checked Oct 25, 2026 · source disclosure ↗

vendor	purpose	evidence
Amazon Web Services United States	Cloud hosting Marketing	“AWS USA \| Cloud hosting \| USA”
Airship Group, Inc. United States, European Union	Mobile push notifications which might contain PII Marketing	“Airship \| Mobile push notifications which might contain PII \| USA, EU”
Fastly Global	Content delivery network Marketing	“Fastly \| Content delivery network \| Worldwide”
Pendo United States	In-app help, guidance, and announcements Marketing	“Pendo \| In-app help, guidance, and announcements \| USA”
SendGrid United States, United Kingdom, India, Japan	Email service provider used to send emails Marketing	“SendGrid (Twilio) \| Email service provider used to send emails \| USA, UK, India, and Japan”
Sumo Logic United States	Log collection and storage Marketing	“Sumo Logic \| Log collection and storage \| USA”
Twilio United States	Provides programmable communication products and services, primarily in the form of APIs Marketing	“Twilio \| Provides programmable communication products and services, primarily in the form of APIs \| USA”
Zencoder United States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden	Video transcoding Marketing	“Zencoder (Brightcove) \| Video transcoding \| USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden”
Talkwalker S.à r.l. European Union, Germany	Deep listening services for select Strategic Services Customers Optional marketing	“Talkwalker \| Deep listening services for select Strategic Services Customers \| EU (Germany)”
Amazon Web Services United States, Ireland, Australia	Cloud hosting Care	“AWS USA \| Cloud hosting \| USA”
Pendo United States	In-app help, guidance, and announcements Care	“Pendo \| In-app help, guidance, and announcements \| USA”
SendGrid United States, United Kingdom, India, Japan	Email services provider used to send emails Care	“Sendgrid (Twilio) \| Email services provider used to send emails \| USA, UK, India, and Japan”
Sumo Logic United States, Australia	Log collection and storage Care	“Sumo Logic \| Log collection and storage \| USA”
Sunshine Conversations United States, European Union	Extends conversational capabilities Care	“Sunshine Conversations \| Extends conversational capabilities \| USA and EU”
Twilio United States	Provides programmable communication products and services, primarily in the form of APIs Care	“Twilio \| Provides programmable communication products and services, primarily in the form of APIs \| USA”
Box United States	File storage for Customers using the File Preview Feature Optional care	“Box \| File storage for Customers using the File Preview Feature \| USA”
Cloud Elements United States, Ireland	API integration platform for CRM Optional care	“Cloud Elements \| API integration platform for CRM \| USA and Ireland”
Auth0 Germany	User authentication Khoros Bot	“Auth0 \| User authentication \| Germany”
Amazon Web Services Netherlands, Germany, Luxembourg, Ireland	Cloud hosting Khoros Bot	“AWS EU West 1 \| Cloud hosting \| Amsterdam, Germany, and Luxembourg”
Cloudflare Global	Web firewall and CDN Khoros Bot	“Cloudflare \| Web firewall and CDN \| Worldwide”
Customer.io United States	CRM Khoros Bot	“Customer.io \| CRM \| USA”
MongoDB Belgium	Database management Khoros Bot	“MongoDB \| Database management \| Belgium”
Google Ads United States	Advertising Optional Khoros Bot	“Google Ads (and analytics) \| Advertising \| USA”
Google Vertex AI United States, United Kingdom, Australia	Machine learning, including LLMs, for Khoros Bot and Agent Assist Optional Khoros Bot	“Vertex AI (Google Cloud) \| Machine learning, including LLMs, for Khoros Bot and Agent Assist \| USA (Oregon)”
SendGrid United States	Email provider Optional Khoros Bot	“Sendgrid (Twilio) \| Email provider \| USA”
Sentry United States	Error reporting Optional Khoros Bot	“Sentry.io \| Error reporting \| USA”
Amazon Web Services United States, Ireland, Australia	Cloud hosting Community	“AWS USA \| Cloud hosting \| USA”
Akismet United States, Australia	Spam detection Community	“Akismet \| Spam detection \| USA and Australia”
Clarotest Consulting Lab Clarotest Consulting Lab S.R.L. Argentina	Some access to customer data as part of outage mitigation Community	“Clarotest Consulting Lab S.R.L. \| Some access to customer data as part of outage mitigation \| Argentina”
Pendo United States	In-app help, guidance, and announcements Community	“Pendo \| In-app help, guidance, and announcements \| USA”
SendGrid United States, United Kingdom, India, Japan	Email services provider used to send emails Community	“Sendgrid (Twilio) \| Email services provider used to send emails \| USA, UK, India, and Japan”
Sumo Logic United States	Log collection and storage Community	“Sumo Logic \| Log collection and storage \| USA”
Sunshine Conversations United States, European Union	Extends conversational capabilities Community	“Sunshine Conversations \| Extends conversational capabilities \| USA and EU”
Akamai Technologies, Inc. Akamai Technologies Global	Content delivery network Optional community	“Akamai Technologies \| Content delivery network \| Worldwide”
Amazon Web Services Australia	Cloud hosting Optional community	“AWS Australia \| Cloud hosting \| Australia”
Brightcove United States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden	Video playback and storage Optional community	“Brightcove \| Video playback and storage \| USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden”
Box United States	File storage for Customers using the File Preview Feature Optional community	“Box \| File storage for Customers using the File Preview Feature \| USA”
ETI Bulgaria, Italy, United Kingdom	Migrations Optional community	“ETI \| Migrations \| Bulgaria, Italy, and UK”
Domo United States	Business intelligence and data visualization tool Business operations	“Domo \| Business intelligence and data visualization tool \| USA”
Jira United States	Product support tool for Professional Services issue tracking and project management Business operations	“Atlassian (Jira) \| Product support tool for Professional Services issue tracking and project management \| USA”
Salesforce United States	Customer relationship management Business operations	“Salesforce*** \| Customer relationship management \| USA”
Workato United States	System integration Business operations	“Workato \| System integration \| USA”
Google Google LLC United States, European Union	Email and document management Business operations	“Google LLC \| Email and document management \| USA/EU”
Crossover Markets Crossover Markets, LLC United States	Recruiting, HR services Business operations	“Crossover Markets, LLC \| Recruiting, HR services \| USA”
Voiceflow VoiceFlow, Inc. Canada	Support Chatbot Business operations	“VoiceFlow, Inc. \| Support Chatbot \| Canada”
ESW Operations ESW Operations, LLC European Union	Customer support platform Business operations	“ESW Operations, LLC \| Customer support platform \| EU”
Litmos United States	Learning management system used to host product training content Optional business operations	“Litmos \| Learning management system used to host product training content \| USA”
Read AI Read AI, Inc. United States	Meeting assistant, used for recording, taking notes and summarizing meetings Optional business operations	“Read AI, Inc. \| Meeting assistant, used for recording, taking notes and summarizing meetings \| USA”

Amazon Web Services
United States

Cloud hosting

“AWS USA | Cloud hosting | USA”
Airship Group, Inc.
United States, European Union

Mobile push notifications which might contain PII

“Airship | Mobile push notifications which might contain PII | USA, EU”
Fastly
Global

Content delivery network

“Fastly | Content delivery network | Worldwide”
Pendo
United States

In-app help, guidance, and announcements

“Pendo | In-app help, guidance, and announcements | USA”
SendGrid
United States, United Kingdom, India, Japan

Email service provider used to send emails

“SendGrid (Twilio) | Email service provider used to send emails | USA, UK, India, and Japan”
Sumo Logic
United States

Log collection and storage

“Sumo Logic | Log collection and storage | USA”
Twilio
United States

Provides programmable communication products and services, primarily in the form of APIs

“Twilio | Provides programmable communication products and services, primarily in the form of APIs | USA”
Zencoder
United States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden

Video transcoding

“Zencoder (Brightcove) | Video transcoding | USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden”
Talkwalker S.à r.l.
European Union, Germany

Deep listening services for select Strategic Services Customers

“Talkwalker | Deep listening services for select Strategic Services Customers | EU (Germany)”
Amazon Web Services
United States, Ireland, Australia

Cloud hosting

“AWS USA | Cloud hosting | USA”
Pendo
United States

In-app help, guidance, and announcements

“Pendo | In-app help, guidance, and announcements | USA”
SendGrid
United States, United Kingdom, India, Japan

Email services provider used to send emails

“Sendgrid (Twilio) | Email services provider used to send emails | USA, UK, India, and Japan”
Sumo Logic
United States, Australia

Log collection and storage

“Sumo Logic | Log collection and storage | USA”
Sunshine Conversations
United States, European Union

Extends conversational capabilities

“Sunshine Conversations | Extends conversational capabilities | USA and EU”
Twilio
United States

Provides programmable communication products and services, primarily in the form of APIs

“Twilio | Provides programmable communication products and services, primarily in the form of APIs | USA”
Box
United States

File storage for Customers using the File Preview Feature

“Box | File storage for Customers using the File Preview Feature | USA”
Cloud Elements
United States, Ireland

API integration platform for CRM

“Cloud Elements | API integration platform for CRM | USA and Ireland”
Auth0
Germany

User authentication

“Auth0 | User authentication | Germany”
Amazon Web Services
Netherlands, Germany, Luxembourg, Ireland

Cloud hosting

“AWS EU West 1 | Cloud hosting | Amsterdam, Germany, and Luxembourg”
Cloudflare
Global

Web firewall and CDN

“Cloudflare | Web firewall and CDN | Worldwide”
Customer.io
United States

CRM

“Customer.io | CRM | USA”
MongoDB
Belgium

Database management

“MongoDB | Database management | Belgium”
Google Ads
United States

Advertising

“Google Ads (and analytics) | Advertising | USA”
Google Vertex AI
United States, United Kingdom, Australia

Machine learning, including LLMs, for Khoros Bot and Agent Assist

“Vertex AI (Google Cloud) | Machine learning, including LLMs, for Khoros Bot and Agent Assist | USA (Oregon)”
SendGrid
United States

Email provider

“Sendgrid (Twilio) | Email provider | USA”
Sentry
United States

Error reporting

“Sentry.io | Error reporting | USA”
Amazon Web Services
United States, Ireland, Australia

Cloud hosting

“AWS USA | Cloud hosting | USA”
Akismet
United States, Australia

Spam detection

“Akismet | Spam detection | USA and Australia”
Clarotest Consulting Lab
Argentina

Some access to customer data as part of outage mitigation

“Clarotest Consulting Lab S.R.L. | Some access to customer data as part of outage mitigation | Argentina”
Pendo
United States

In-app help, guidance, and announcements

“Pendo | In-app help, guidance, and announcements | USA”
SendGrid
United States, United Kingdom, India, Japan

Email services provider used to send emails

“Sendgrid (Twilio) | Email services provider used to send emails | USA, UK, India, and Japan”
Sumo Logic
United States

Log collection and storage

“Sumo Logic | Log collection and storage | USA”
Sunshine Conversations
United States, European Union

Extends conversational capabilities

“Sunshine Conversations | Extends conversational capabilities | USA and EU”
Akamai Technologies, Inc.
Global

Content delivery network

“Akamai Technologies | Content delivery network | Worldwide”
Amazon Web Services
Australia

Cloud hosting

“AWS Australia | Cloud hosting | Australia”
Brightcove
United States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden

Video playback and storage

“Brightcove | Video playback and storage | USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden”
Box
United States

File storage for Customers using the File Preview Feature

“Box | File storage for Customers using the File Preview Feature | USA”
ETI
Bulgaria, Italy, United Kingdom

Migrations

“ETI | Migrations | Bulgaria, Italy, and UK”
Domo
United States

Business intelligence and data visualization tool

“Domo | Business intelligence and data visualization tool | USA”
Jira
United States

Product support tool for Professional Services issue tracking and project management

“Atlassian (Jira) | Product support tool for Professional Services issue tracking and project management | USA”
Salesforce
United States

Customer relationship management

“Salesforce*** | Customer relationship management | USA”
Workato
United States

System integration

“Workato | System integration | USA”
Google
United States, European Union

Email and document management

“Google LLC | Email and document management | USA/EU”
Crossover Markets
United States

Recruiting, HR services

“Crossover Markets, LLC | Recruiting, HR services | USA”
Voiceflow
Canada

Support Chatbot

“VoiceFlow, Inc. | Support Chatbot | Canada”
ESW Operations
European Union

Customer support platform

“ESW Operations, LLC | Customer support platform | EU”
Litmos
United States

Learning management system used to host product training content

“Litmos | Learning management system used to host product training content | USA”
Read AI
United States

Meeting assistant, used for recording, taking notes and summarizing meetings

“Read AI, Inc. | Meeting assistant, used for recording, taking notes and summarizing meetings | USA”