Khoros
Khoros sells Aurora AI community and Iris AI social media management platforms to enterprises.
Subprocessors (34)
Checked Oct 24, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services United States | Cloud hosting Marketing Subprocessors | “AWS USA” |
| Airship Group, Inc. United States, European Union | Mobile push notifications which might contain PII Marketing Subprocessors | “Airship” |
| Fastly Global | Content delivery network Marketing Subprocessors | “Fastly” |
| Pendo United States | In-app help, guidance, and announcements Marketing Subprocessors | “Pendo” |
| SendGrid United States, United Kingdom, India, Japan | Email service provider used to send emails Marketing Subprocessors | “SendGrid (Twilio)” |
| Sumo Logic United States | Log collection and storage Marketing Subprocessors | “Sumo Logic” |
| Twilio United States | Programmable communication products and services, primarily APIs Marketing Subprocessors | “Twilio” |
| Zencoder United States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden | Video transcoding; may have access to unreleased marketing assets Marketing Subprocessors | “Zencoder (Brightcove)” |
| Talkwalker S.à r.l. Germany | Deep listening services for select Strategic Services Customers Optional Marketing Subprocessors | “Talkwalker” |
| Amazon Web Services United States | Cloud hosting Care Subprocessors | “AWS USA” |
| Amazon Web Services Ireland | Cloud hosting Care Subprocessors | “AWS Ireland” |
| Amazon Web Services Australia | Cloud hosting Care Subprocessors | “AWS Australia” |
| Pendo United States | In-app help, guidance, and announcements Care Subprocessors | “Pendo” |
| SendGrid United States, United Kingdom, India, Japan | Email services provider used to send emails Care Subprocessors | “Sendgrid (Twilio)” |
| Sumo Logic United States | Log collection and storage Care Subprocessors | “Sumo Logic” |
| Sumo Logic Australia | Log collection and storage Care Subprocessors | “Sumo Logic” |
| Sunshine Conversations United States, European Union | Extends conversational capabilities Care Subprocessors | “Sunshine Conversations” |
| Twilio United States | Programmable communication products and services, primarily APIs Care Subprocessors | “Twilio” |
| Box United States | File storage for Customers using the File Preview Feature Optional Care Subprocessors | “Box” |
| Cloud Elements United States, Ireland | API integration platform for CRM Optional Care Subprocessors | “Cloud Elements” |
| Auth0 Germany | User authentication Khoros Bot Subprocessors | “Auth0” |
| Amazon Web Services Netherlands, Germany, Luxembourg | Cloud hosting Khoros Bot Subprocessors | “AWS EU West 1” |
| Amazon Web Services Ireland | Cloud hosting Khoros Bot Subprocessors | “AWS Ireland” |
| Cloudflare Global | Web firewall and CDN Khoros Bot Subprocessors | “Cloudflare” |
| Customer.io United States | CRM Khoros Bot Subprocessors | “Customer.io” |
| MongoDB Belgium | Database management Khoros Bot Subprocessors | “MongoDB” |
| Google Ads United States | Advertising Optional Khoros Bot Subprocessors | “Google Ads (and analytics)” |
| Vertex AI United States | Machine learning, including LLMs, for Khoros Bot and Agent Assist (US and Canada Customers) Optional Khoros Bot Subprocessors | “Vertex AI (Google Cloud)” |
| Vertex AI United Kingdom | Machine learning, including LLMs, for Khoros Bot and Agent Assist (EMEA Customers) Optional Khoros Bot Subprocessors | “Vertex AI (Google Cloud)” |
| Vertex AI Australia | Machine learning, including LLMs, for Khoros Bot and Agent Assist (APAC Customers) Optional Khoros Bot Subprocessors | “Vertex AI (Google Cloud)” |
| SendGrid United States | Email provider Optional Khoros Bot Subprocessors | “Sendgrid (Twilio)” |
| Sentry United States | Error reporting Optional Khoros Bot Subprocessors | “Sentry.io” |
| Amazon Web Services United States | Cloud hosting Community Subprocessors | “AWS USA” |
| Amazon Web Services Ireland | Cloud hosting Community Subprocessors | “AWS Ireland” |
| Amazon Web Services Australia | Cloud hosting Community Subprocessors | “AWS Australia” |
| Akismet United States, Australia | Spam detection Community Subprocessors | “Akismet” |
| | Some access to customer data as part of outage mitigation Community Subprocessors | “Clarotest Consulting Lab S.R.L.” |
| Pendo United States | In-app help, guidance, and announcements Community Subprocessors | “Pendo” |
| SendGrid United States, United Kingdom, India, Japan | Email services provider used to send emails Community Subprocessors | “Sendgrid (Twilio)” |
| Sumo Logic United States | Log collection and storage Community Subprocessors | “Sumo Logic” |
| Sunshine Conversations United States, European Union | Extends conversational capabilities Community Subprocessors | “Sunshine Conversations” |
| Akamai Technologies, Inc. Global | Content delivery network Optional Community Subprocessors | “Akamai Technologies” |
| Amazon Web Services Australia | Cloud hosting Optional Community Subprocessors | “AWS Australia” |
| Brightcove United States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden | Video playback and storage Optional Community Subprocessors | “Brightcove” |
| Box United States | File storage for Customers using the File Preview Feature Optional Community Subprocessors | “Box” |
| ETI Bulgaria, Italy, United Kingdom | Migrations Optional Community Subprocessors | “ETI” |
| Domo United States | Business intelligence and data visualization tool Business Operational Subprocessors | “Domo” |
| Jira United States | Product support tool for Professional Services issue tracking and project management Business Operational Subprocessors | “Atlassian (Jira)” |
| Salesforce United States | Customer relationship management Business Operational Subprocessors | “Salesforce” |
| Workato United States | System integration Business Operational Subprocessors | “Workato” |
- Amazon Web ServicesUnited States
Cloud hosting
“AWS USA”
- Airship Group, Inc.United States, European Union
Mobile push notifications which might contain PII
“Airship”
- FastlyGlobal
Content delivery network
“Fastly”
- PendoUnited States
In-app help, guidance, and announcements
“Pendo”
- SendGridUnited States, United Kingdom, India, Japan
Email service provider used to send emails
“SendGrid (Twilio)”
- Sumo LogicUnited States
Log collection and storage
“Sumo Logic”
- TwilioUnited States
Programmable communication products and services, primarily APIs
“Twilio”
- ZencoderUnited States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden
Video transcoding; may have access to unreleased marketing assets
“Zencoder (Brightcove)”
- Talkwalker S.à r.l.Germany
Deep listening services for select Strategic Services Customers
“Talkwalker”
- Amazon Web ServicesUnited States
Cloud hosting
“AWS USA”
- Amazon Web ServicesIreland
Cloud hosting
“AWS Ireland”
- Amazon Web ServicesAustralia
Cloud hosting
“AWS Australia”
- PendoUnited States
In-app help, guidance, and announcements
“Pendo”
- SendGridUnited States, United Kingdom, India, Japan
Email services provider used to send emails
“Sendgrid (Twilio)”
- Sumo LogicUnited States
Log collection and storage
“Sumo Logic”
- Sumo LogicAustralia
Log collection and storage
“Sumo Logic”
- Sunshine ConversationsUnited States, European Union
Extends conversational capabilities
“Sunshine Conversations”
- TwilioUnited States
Programmable communication products and services, primarily APIs
“Twilio”
- BoxUnited States
File storage for Customers using the File Preview Feature
“Box”
- Cloud ElementsUnited States, Ireland
API integration platform for CRM
“Cloud Elements”
- Auth0Germany
User authentication
“Auth0”
- Amazon Web ServicesNetherlands, Germany, Luxembourg
Cloud hosting
“AWS EU West 1”
- Amazon Web ServicesIreland
Cloud hosting
“AWS Ireland”
- CloudflareGlobal
Web firewall and CDN
“Cloudflare”
- Customer.ioUnited States
CRM
“Customer.io”
- MongoDBBelgium
Database management
“MongoDB”
- Google AdsUnited States
Advertising
“Google Ads (and analytics)”
- Vertex AIUnited States
Machine learning, including LLMs, for Khoros Bot and Agent Assist (US and Canada Customers)
“Vertex AI (Google Cloud)”
- Vertex AIUnited Kingdom
Machine learning, including LLMs, for Khoros Bot and Agent Assist (EMEA Customers)
“Vertex AI (Google Cloud)”
- Vertex AIAustralia
Machine learning, including LLMs, for Khoros Bot and Agent Assist (APAC Customers)
“Vertex AI (Google Cloud)”
- SendGridUnited States
Email provider
“Sendgrid (Twilio)”
- SentryUnited States
Error reporting
“Sentry.io”
- Amazon Web ServicesUnited States
Cloud hosting
“AWS USA”
- Amazon Web ServicesIreland
Cloud hosting
“AWS Ireland”
- Amazon Web ServicesAustralia
Cloud hosting
“AWS Australia”
- AkismetUnited States, Australia
Spam detection
“Akismet”
- Clarotest Consulting LabArgentina
Some access to customer data as part of outage mitigation
“Clarotest Consulting Lab S.R.L.”
- PendoUnited States
In-app help, guidance, and announcements
“Pendo”
- SendGridUnited States, United Kingdom, India, Japan
Email services provider used to send emails
“Sendgrid (Twilio)”
- Sumo LogicUnited States
Log collection and storage
“Sumo Logic”
- Sunshine ConversationsUnited States, European Union
Extends conversational capabilities
“Sunshine Conversations”
- Akamai Technologies, Inc.Global
Content delivery network
“Akamai Technologies”
- Amazon Web ServicesAustralia
Cloud hosting
“AWS Australia”
- BrightcoveUnited States, Australia, Mexico, Singapore, United Kingdom, Spain, France, Germany, Sweden
Video playback and storage
“Brightcove”
- BoxUnited States
File storage for Customers using the File Preview Feature
“Box”
- ETIBulgaria, Italy, United Kingdom
Migrations
“ETI”
- DomoUnited States
Business intelligence and data visualization tool
“Domo”
- JiraUnited States
Product support tool for Professional Services issue tracking and project management
“Atlassian (Jira)”
- SalesforceUnited States
Customer relationship management
“Salesforce”
- WorkatoUnited States
System integration
“Workato”