intercom.com

Subprocessors (19)

Processed Jul 22, 2026 · source disclosure ↗

vendor	purpose	evidence
Ably USA	message delivery service to support real-time delivery of messages via messenger products	“Ably Realtime Ltd. – message delivery service to support real-time delivery of messages via messenger products (USA)” source
Amazon Web Services USA	Hosting, storage and processing (including AI processing)	“Amazon Web Services, Inc. - Hosting, storage and processing (including AI processing) of Customer Data (USA).” source
Anthropic USA	AI processing	“Anthropic, PBC - AI processing (USA).” source
Cartesia USA	AI processing (text to speech)	“Cartesia AI, Inc. - AI processing (text to speech) (USA)” source
Cloudflare, Inc USA	Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles	“Cloudflare, Inc. - Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles (USA).” source
ElevenLabs USA	AI processing (text to speech)	“Eleven Labs, Inc. - AI processing (text to speech) (USA)” source
Google EU	AI processing	“Google - AI processing (EU).” source
Google LLC USA	AI processing	“Google L.L.C. - AI processing (USA)” source
Intercom R&D Unlimited Company Ireland	Affiliate subprocessor	“Intercom R&D Unlimited Company (Ireland)” source
Intercom Software Australia Pty Ltd Australia	Affiliate subprocessor	“Intercom Software Australia Pty Ltd (Australia)” source
Intercom Software UK Limited UK	Affiliate subprocessor	“Intercom Software UK Limited (UK)” source
Intercom, Inc. USA	Affiliate subprocessor	“Intercom, Inc. (USA)” source
Mailgun USA	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services	“Mailgun Technologies, L.L.C. - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source
Microsoft Corporation USA	AI processing	“Microsoft Corporation - AI processing (USA)” source
OpenAI USA	AI processing	“OpenAI, L.L.C. - AI processing (USA).” source
Planetscale USA	Database storage and caching	“PlanetScale Inc. - Database storage and caching (USA).” source
Snowflake USA	Data warehouse services and processing (including AI processing)	“Snowflake Inc. - Data warehouse services and processing (including AI processing) (USA).” source
Sparkpost USA	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services	“Message Systems, Inc. (d/b/a Sparkpost) - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source
Twilio USA	SMS and Phone functionality	“Twilio, Inc. - SMS and Phone functionality (USA).” source

Ably
USA

message delivery service to support real-time delivery of messages via messenger products

“Ably Realtime Ltd. – message delivery service to support real-time delivery of messages via messenger products (USA)” source
Amazon Web Services
USA

Hosting, storage and processing (including AI processing)

“Amazon Web Services, Inc. - Hosting, storage and processing (including AI processing) of Customer Data (USA).” source
Anthropic
USA

AI processing

“Anthropic, PBC - AI processing (USA).” source
Cartesia
USA

AI processing (text to speech)

“Cartesia AI, Inc. - AI processing (text to speech) (USA)” source
Cloudflare, Inc
USA

Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles

“Cloudflare, Inc. - Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles (USA).” source
ElevenLabs
USA

AI processing (text to speech)

“Eleven Labs, Inc. - AI processing (text to speech) (USA)” source
Google
EU

AI processing

“Google - AI processing (EU).” source
Google LLC
USA

AI processing

“Google L.L.C. - AI processing (USA)” source
Intercom R&D Unlimited Company
Ireland

Affiliate subprocessor

“Intercom R&D Unlimited Company (Ireland)” source
Intercom Software Australia Pty Ltd
Australia

Affiliate subprocessor

“Intercom Software Australia Pty Ltd (Australia)” source
Intercom Software UK Limited
UK

Affiliate subprocessor

“Intercom Software UK Limited (UK)” source
Intercom, Inc.
USA

Affiliate subprocessor

“Intercom, Inc. (USA)” source
Mailgun
USA

Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services

“Mailgun Technologies, L.L.C. - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source
Microsoft Corporation
USA

AI processing

“Microsoft Corporation - AI processing (USA)” source
OpenAI
USA

AI processing

“OpenAI, L.L.C. - AI processing (USA).” source
Planetscale
USA

Database storage and caching

“PlanetScale Inc. - Database storage and caching (USA).” source
Snowflake
USA

Data warehouse services and processing (including AI processing)

“Snowflake Inc. - Data warehouse services and processing (including AI processing) (USA).” source
Sparkpost
USA

Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services

“Message Systems, Inc. (d/b/a Sparkpost) - Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services (USA).” source
Twilio
USA

SMS and Phone functionality

“Twilio, Inc. - SMS and Phone functionality (USA).” source