G

Gleap GmbH

Gleap provides AI agents that handle support, bug reports, and feature requests for software teams.

vendor	purpose	evidence
A Amazon Web Services Luxembourg	Infrastructure & hosting	“Amazon Web Services (AWS EMEA SARL, Luxembourg) — server hosting (application, screenshot rendering, database) and static file hosting.” source
A Anthropic US & EU	AI providers (optional)	“Anthropic PBC (USA) — server locations: US & EU.” source
C Cloudflare, Inc worldwide	Infrastructure & hosting	“Cloudflare, Inc. (USA) — server locations: worldwide. DNS management, static file delivery, and object storage (R2) for files uploaded through the Gleap widget and dashboard (e.g., screenshots and attachments).” source
C Composio USA	Agent integrations	“Composio, Inc. (USA) — integration platform powering custom-agent tool connections (e.g., third-party app actions and triggers configured by the customer).” source
D DeepSeek China	AI providers (optional)	“Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co., Ltd. (China) — server location: China. Direct API used only as a fallback for DeepSeek models, which are primarily served via OpenRouter.” source
D DigitalOcean EU, Frankfurt	Infrastructure & hosting	“DigitalOcean, LLC (USA) — server location: EU, Frankfurt. Our main cloud provider: application servers, screenshot rendering, databases, and static file hosting.” source
E Endless Labs, Inc. USA	AI data processing	“Endless Labs, Inc. (Datalab) (USA) — conversion of uploaded documents (PDFs, spreadsheets) to machine-readable text for AI processing.” source
F Firebase Ireland	Communication & delivery	“Firebase (Google Ireland Limited, Ireland) — push notification delivery. This feature must be manually activated.” source
F Firecrawl USA	AI data processing	“SideGuide Technologies, Inc. (Firecrawl) (USA) — crawling of customer websites for knowledge-base ingestion and web retrieval for Kai agents.” source
F Foundry Labs, Inc USA	AI data processing	“FoundryLabs, Inc. (E2B) (USA) — isolated cloud sandboxes in which Kai Code works on repositories the customer has connected.” source
G Google Ireland Limited USA / EU	AI providers (optional)	“Google Ireland Limited (Ireland) — server locations: USA / EU. LLM processing through the Gemini API.” source
M Microsoft Azure Germany, Frankfurt	Infrastructure & hosting	“Microsoft Azure (Microsoft Corporation, USA) — server location: Germany, Frankfurt. Server hosting (application, screenshot rendering, Redis database), static file hosting, and LLM processing.” source
M Mistral AI EU	AI providers (optional)	“Mistral AI SAS (France) — server location: EU. LLM processing for Mistral models.” source
M MongoDB USA	AI data processing	“MongoDB, Inc. (Voyage AI) (USA) — embedding and reranking of knowledge-base content, tickets, and messages for AI search and retrieval.” source
N New Relic EU (Frankfurt, Germany)	Monitoring	“New Relic, Inc. (USA) — server location: EU (Frankfurt, Germany). Application performance monitoring and logging for Gleap’s infrastructure; telemetry may include request metadata.” source
O OpenAI USA	AI providers (optional)	“OpenAI, L.L.C. (USA) — server location: USA.” source
O OpenRouter USA	AI providers (optional)	“OpenRouter, Inc. (USA) — LLM routing gateway used to access additional AI models (e.g., DeepSeek, Qwen, Kimi, MiniMax, GLM); requests are forwarded to the selected model provider under the same no-training terms.” source
P Postmark USA	Communication & delivery	“Postmark (ActiveCampaign, LLC, USA) — server location: USA. Transactional email delivery.” source
P Pusher EU, Ireland	Communication & delivery	“Pusher Limited (UK) — server location: EU, Ireland. WebSocket infrastructure powering real-time features.” source
T TinyFish, Inc. USA	AI data processing	“TinyFish, Inc. (USA) — web search and page retrieval for Kai agents.” source
X xAI EU, eu-west-1	AI providers (optional)	“X.AI LLC (xAI) (USA) — server location: EU, eu-west-1.” source

• A

  Amazon Web Services

  Luxembourg

  Infrastructure & hosting

  “Amazon Web Services (AWS EMEA SARL, Luxembourg) — server hosting (application, screenshot rendering, database) and static file hosting.” source

• A

  Anthropic

  US & EU

  AI providers (optional)

  “Anthropic PBC (USA) — server locations: US & EU.” source

• C

  Cloudflare, Inc

  worldwide

  Infrastructure & hosting

  “Cloudflare, Inc. (USA) — server locations: worldwide. DNS management, static file delivery, and object storage (R2) for files uploaded through the Gleap widget and dashboard (e.g., screenshots and attachments).” source

• C

  Composio

  USA

  Agent integrations

  “Composio, Inc. (USA) — integration platform powering custom-agent tool connections (e.g., third-party app actions and triggers configured by the customer).” source

• D

  DeepSeek

  China

  AI providers (optional)

  “Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co., Ltd. (China) — server location: China. Direct API used only as a fallback for DeepSeek models, which are primarily served via OpenRouter.” source

• D

  DigitalOcean

  EU, Frankfurt

  Infrastructure & hosting

  “DigitalOcean, LLC (USA) — server location: EU, Frankfurt. Our main cloud provider: application servers, screenshot rendering, databases, and static file hosting.” source

• E

  Endless Labs, Inc.

  USA

  AI data processing

  “Endless Labs, Inc. (Datalab) (USA) — conversion of uploaded documents (PDFs, spreadsheets) to machine-readable text for AI processing.” source

• F

  Firebase

  Ireland

  Communication & delivery

  “Firebase (Google Ireland Limited, Ireland) — push notification delivery. This feature must be manually activated.” source

• F

  Firecrawl

  USA

  AI data processing

  “SideGuide Technologies, Inc. (Firecrawl) (USA) — crawling of customer websites for knowledge-base ingestion and web retrieval for Kai agents.” source

• F

  Foundry Labs, Inc

  USA

  AI data processing

  “FoundryLabs, Inc. (E2B) (USA) — isolated cloud sandboxes in which Kai Code works on repositories the customer has connected.” source

• G

  Google Ireland Limited

  USA / EU

  AI providers (optional)

  “Google Ireland Limited (Ireland) — server locations: USA / EU. LLM processing through the Gemini API.” source

• M

  Microsoft Azure

  Germany, Frankfurt

  Infrastructure & hosting

  “Microsoft Azure (Microsoft Corporation, USA) — server location: Germany, Frankfurt. Server hosting (application, screenshot rendering, Redis database), static file hosting, and LLM processing.” source

• M

  Mistral AI

  EU

  AI providers (optional)

  “Mistral AI SAS (France) — server location: EU. LLM processing for Mistral models.” source

• M

  MongoDB

  USA

  AI data processing

  “MongoDB, Inc. (Voyage AI) (USA) — embedding and reranking of knowledge-base content, tickets, and messages for AI search and retrieval.” source

• N

  New Relic

  EU (Frankfurt, Germany)

  Monitoring

  “New Relic, Inc. (USA) — server location: EU (Frankfurt, Germany). Application performance monitoring and logging for Gleap’s infrastructure; telemetry may include request metadata.” source

• O

  OpenAI

  USA

  AI providers (optional)

  “OpenAI, L.L.C. (USA) — server location: USA.” source

• O

  OpenRouter

  USA

  AI providers (optional)

  “OpenRouter, Inc. (USA) — LLM routing gateway used to access additional AI models (e.g., DeepSeek, Qwen, Kimi, MiniMax, GLM); requests are forwarded to the selected model provider under the same no-training terms.” source

• P

  Postmark

  USA

  Communication & delivery

  “Postmark (ActiveCampaign, LLC, USA) — server location: USA. Transactional email delivery.” source

• P

  Pusher

  EU, Ireland

  Communication & delivery

  “Pusher Limited (UK) — server location: EU, Ireland. WebSocket infrastructure powering real-time features.” source

• T

  TinyFish, Inc.

  USA

  AI data processing

  “TinyFish, Inc. (USA) — web search and page retrieval for Kai agents.” source

• X

  xAI

  EU, eu-west-1

  AI providers (optional)

  “X.AI LLC (xAI) (USA) — server location: EU, eu-west-1.” source