Gleap
AI-powered customer support, bug reporting and feedback software for software teams.
gleap.ai ↗ · Gleap GmbH
Used as a subprocessor by 6 companies →
Subprocessors (21)
List updated Sep 6, 2026 · Checked Oct 27, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| | Main cloud provider: application servers, screenshot rendering, managed MongoDB database Infrastructure & hosting | “DigitalOcean, LLC (USA)” |
| | File storage for screenshots and attachments; global delivery and video-call infrastructure Infrastructure & hosting | “Cloudflare, Inc. (USA), server locations: worldwide.” |
| | Transactional email delivery Communication & delivery | “Postmark (AC PM, LLC, USA), server location: USA.” |
| | Push notification delivery (manually activated feature) Communication & delivery | “Firebase (Google Ireland Limited, Ireland), push notification delivery.” |
| | Potential future payment provider for customer billing; not currently used Billing | “Stripe Payments Europe, Limited / Stripe Technology Europe, Limited” |
| | Payment provider for customer billing Billing | “Paddle.com Market Ltd. (UK), payment provider for customer billing.” |
| | Application performance monitoring and logging for infrastructure Monitoring | “New Relic, Inc. (USA), server location: EU (Frankfurt, Germany)” |
| | Integration platform powering custom-agent tool connections Agent integrations | “Sampark Inc. d/b/a Composio (USA)” |
| | Optional AI features: OpenAI model serving AI providers (optional) | “OpenAI Ireland Ltd (Ireland)” |
| | Optional AI features: model processing AI providers (optional) | “Anthropic Ireland, Limited (Ireland)” |
| | Optional AI features: LLM processing through the Gemini API AI providers (optional) | “Google Ireland Limited (Ireland), server locations: USA / EU. LLM processing through the Gemini API.” |
| | Optional AI features: Grok model serving AI providers (optional) | “SpaceXAI LLC (xAI/Grok) (USA), Grok model serving.” |
| | Optional AI features: LLM routing gateway to additional models AI providers (optional) | “OpenRouter, Inc. (USA), LLM routing gateway” |
| | Optional AI features: LLM processing for Mistral models AI providers (optional) | “Mistral AI SAS (France), server location: EU.” |
| | Direct API used only as a fallback for DeepSeek models AI providers (optional) | “Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co., Ltd. (China)” |
| | Embedding and reranking for AI search and retrieval AI data processing | “MongoDB, Inc. (Voyage AI) (USA), Voyage AI embedding and reranking” |
| | Isolated cloud sandboxes in which Kai Code works on connected repositories AI data processing | “FoundryLabs, Inc. (E2B) (USA)” |
| | Crawling of customer websites for knowledge-base ingestion and web retrieval AI data processing | “SideGuide Technologies, Inc. (Firecrawl) (USA)” |
| | Web search and page retrieval for Kai agents AI data processing | “TinyFish, Inc. (USA), web search and page retrieval for Kai agents.” |
| | Conversion of uploaded documents to machine-readable text for AI processing AI data processing | “Endless Labs, Inc. (Datalab) (USA)” |
| | Speech recognition and generation for the optional Kai Voice feature AI data processing | “Eleven Labs Inc. (ElevenLabs) (USA)” |
- DigitalOceanGermany, United States
Main cloud provider: application servers, screenshot rendering, managed MongoDB database
“DigitalOcean, LLC (USA)”
- CloudflareGlobal
File storage for screenshots and attachments; global delivery and video-call infrastructure
“Cloudflare, Inc. (USA), server locations: worldwide.”
- PostmarkUnited States
Transactional email delivery
“Postmark (AC PM, LLC, USA), server location: USA.”
- FirebaseIreland
Push notification delivery (manually activated feature)
“Firebase (Google Ireland Limited, Ireland), push notification delivery.”
- StripeIreland
Potential future payment provider for customer billing; not currently used
“Stripe Payments Europe, Limited / Stripe Technology Europe, Limited”
- PaddleUnited Kingdom
Payment provider for customer billing
“Paddle.com Market Ltd. (UK), payment provider for customer billing.”
- New RelicGermany
Application performance monitoring and logging for infrastructure
“New Relic, Inc. (USA), server location: EU (Frankfurt, Germany)”
- ComposioUnited States
Integration platform powering custom-agent tool connections
“Sampark Inc. d/b/a Composio (USA)”
- OpenAIIreland
Optional AI features: OpenAI model serving
“OpenAI Ireland Ltd (Ireland)”
- AnthropicIreland, United States, European Union
Optional AI features: model processing
“Anthropic Ireland, Limited (Ireland)”
- Google GeminiUnited States, European Union
Optional AI features: LLM processing through the Gemini API
“Google Ireland Limited (Ireland), server locations: USA / EU. LLM processing through the Gemini API.”
- SpaceXAIUnited States
Optional AI features: Grok model serving
“SpaceXAI LLC (xAI/Grok) (USA), Grok model serving.”
- OpenRouterEuropean Union, United States, China
Optional AI features: LLM routing gateway to additional models
“OpenRouter, Inc. (USA), LLM routing gateway”
- Mistral AIEuropean Union
Optional AI features: LLM processing for Mistral models
“Mistral AI SAS (France), server location: EU.”
- DeepSeekChina
Direct API used only as a fallback for DeepSeek models
“Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co., Ltd. (China)”
- Voyage AIUnited States
Embedding and reranking for AI search and retrieval
“MongoDB, Inc. (Voyage AI) (USA), Voyage AI embedding and reranking”
- E2BUnited States
Isolated cloud sandboxes in which Kai Code works on connected repositories
“FoundryLabs, Inc. (E2B) (USA)”
- FirecrawlUnited States
Crawling of customer websites for knowledge-base ingestion and web retrieval
“SideGuide Technologies, Inc. (Firecrawl) (USA)”
- TinyFishUnited States
Web search and page retrieval for Kai agents
“TinyFish, Inc. (USA), web search and page retrieval for Kai agents.”
- DatalabUnited States
Conversion of uploaded documents to machine-readable text for AI processing
“Endless Labs, Inc. (Datalab) (USA)”
- ElevenLabsUnited States
Speech recognition and generation for the optional Kai Voice feature
“Eleven Labs Inc. (ElevenLabs) (USA)”