Thread
AI service desk platform for managed service providers (MSPs), with chat, ticket triage and voice AI agents.
getthread.com ↗ · Thread Magic, Inc.
Used as a subprocessor through its products by 1 company →
Subprocessors (20)
List updated Aug 1, 2026 · Checked Oct 25, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| | Web hosting and infrastructure | “Amazon Web Services, Inc. AWS – East” |
| | Hosts Anthropic Claude models used by Triage Agent and Super Magic | “Amazon Web Services, Inc. – Amazon Bedrock (US regions)” |
| Microsoft Azure United States | Web hosting and infrastructure; language model provider for assistive AI features | “Microsoft Azure – US East, Microsoft Azure OpenAI Service” |
| HubSpot Hubspot | CRM and sending transactional customer emails | “Hubspot” |
| Thread affiliate | Service Experience Platform | “Thread” |
| Userpilot UserPilot | Product-led onboarding support for customers | “UserPilot” |
| Data pipeline for analytics | “Segment” | |
| Product data analytics | “PostHog” | |
| Google Google, Inc. | GSuite, Analytics | “Google, Inc.” |
| Stripe Stripe, Inc. | Payment processing provider | “Stripe, Inc.” |
| Slack Slack Technologies, Inc | Communication and internal collaboration | “Slack Technologies, Inc” |
| Linear Linear.app | Project management and bug tracking | “Linear.app” |
| Chargebee Chargebee, Inc. | Subscription management software | “Chargebee, Inc.” |
| Justworks Justworks, Inc. | PEO and benefits management provider | “Justworks, Inc.” |
| Auth0 Okta, Inc. (Auth0) | Authentication and single sign-on | “Okta, Inc. (Auth0)” |
| Twilio Twilio Inc. | Real-time messaging and websocket transport | “Twilio Inc.” |
| LiveKit LiveKit, Inc. | Real-time voice and media infrastructure (Voice AI) | “LiveKit, Inc.” |
| Cartesia Cartesia, Inc. | Speech synthesis for Voice AI | “Cartesia, Inc.” |
| Portkey Portkey, Inc. | LLM gateway and request routing | “Portkey, Inc.” |
| New Relic New Relic, Inc. | Application performance monitoring and telemetry | “New Relic, Inc.” |
- Amazon Web ServicesUnited States
Web hosting and infrastructure
“Amazon Web Services, Inc. AWS – East”
- Amazon BedrockUnited States
Hosts Anthropic Claude models used by Triage Agent and Super Magic
“Amazon Web Services, Inc. – Amazon Bedrock (US regions)”
- Microsoft AzureUnited States
Web hosting and infrastructure; language model provider for assistive AI features
“Microsoft Azure – US East, Microsoft Azure OpenAI Service”
-
CRM and sending transactional customer emails
“Hubspot”
- Thread affiliate
Service Experience Platform
“Thread”
-
Product-led onboarding support for customers
“UserPilot”
-
Data pipeline for analytics
“Segment”
-
Product data analytics
“PostHog”
-
GSuite, Analytics
“Google, Inc.”
-
Payment processing provider
“Stripe, Inc.”
-
Communication and internal collaboration
“Slack Technologies, Inc”
-
Project management and bug tracking
“Linear.app”
-
Subscription management software
“Chargebee, Inc.”
-
PEO and benefits management provider
“Justworks, Inc.”
-
Authentication and single sign-on
“Okta, Inc. (Auth0)”
-
Real-time messaging and websocket transport
“Twilio Inc.”
-
Real-time voice and media infrastructure (Voice AI)
“LiveKit, Inc.”
-
Speech synthesis for Voice AI
“Cartesia, Inc.”
-
LLM gateway and request routing
“Portkey, Inc.”
-
Application performance monitoring and telemetry
“New Relic, Inc.”