Genesys

Genesys provides AI-driven customer experience solutions, including automation and integration tools for enterprises.

Subprocessors (18)

Processed Jul 23, 2026 · source disclosure ↗

Akamai
Worldwide*

Global Traffic Management (GTM), DDoS Protection.

“Global Traffic Management (GTM), DDoS Protection.” source
Amazon Web Services
United States**, Europe**, India**

Cloud-hosting provider for specific Bold360 features.

“Cloud-hosting provider for specific Bold360 features.” source
CA Technologies
USA

Monitoring and telemetry.

“Monitoring and telemetry.” source
Crowdstrike
USA

Security and monitoring – to look for malicious activity in the Genesys Cloud environment.

“Security and monitoring – to look for malicious activity in the Genesys Cloud environment.” source
Equinix, Inc. and Switch, Inc.
United States*, Europe*, Australia**

Third-party co-location providers for BoldChat and Bold360.

“Third-party co-location providers for BoldChat and Bold360.” source
Infobip
UK

Outbound SMS campaign platform.

“Outbound SMS campaign platform.” source
Infosys
India, USA

Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support.

“Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support.” source
Lionbridge Technologies, Inc. (if enabled)
Worldwide*

Translation functionality.

“Translation functionality.” source
mGage LLC
USA

Outbound SMS campaign platform.

“Outbound SMS campaign platform.” source
Microsoft Corp., incl. Azure
United States*, Europe*

Cloud hosting provider for remote control session recordings.

“Cloud hosting provider for remote control session recordings.” source
Microsoft Corporation
In region (data center region selected by customer)

Azure – data center services.

“Azure – data center services.” source
Miratech
Ukraine

Troubleshooting support.

“Troubleshooting support.” source
New Relic
USA

Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents.

“Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents.” source
QuickPivot Corporation
USA

Outbound Email campaign platform.

“Outbound Email campaign platform.” source
ServiceNow
USA

Asset management and change control.

“Asset management and change control.” source
Sinch
USA

Outbound SMS campaign platform.

“Outbound SMS campaign platform.” source
Sumo Logic
Sumo Logic processing locations for Genesys AWS deployment regions.

Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud.

“Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud.” source
Twilio
United States*

Translation functionality.

“Translation functionality.” source

vendor	purpose	evidence
Akamai Worldwide*	Global Traffic Management (GTM), DDoS Protection.	“Global Traffic Management (GTM), DDoS Protection.” source
Amazon Web Services United States, Europe, India**	Cloud-hosting provider for specific Bold360 features.	“Cloud-hosting provider for specific Bold360 features.” source
CA Technologies USA	Monitoring and telemetry.	“Monitoring and telemetry.” source
Crowdstrike USA	Security and monitoring – to look for malicious activity in the Genesys Cloud environment.	“Security and monitoring – to look for malicious activity in the Genesys Cloud environment.” source
Equinix, Inc. and Switch, Inc. United States, Europe, Australia**	Third-party co-location providers for BoldChat and Bold360.	“Third-party co-location providers for BoldChat and Bold360.” source
Infobip UK	Outbound SMS campaign platform.	“Outbound SMS campaign platform.” source
Infosys India, USA	Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support.	“Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support.” source
Lionbridge Technologies, Inc. (if enabled) Worldwide*	Translation functionality.	“Translation functionality.” source
mGage LLC USA	Outbound SMS campaign platform.	“Outbound SMS campaign platform.” source
Microsoft Corp., incl. Azure United States, Europe	Cloud hosting provider for remote control session recordings.	“Cloud hosting provider for remote control session recordings.” source
Microsoft Corporation In region (data center region selected by customer)	Azure – data center services.	“Azure – data center services.” source
Miratech Ukraine	Troubleshooting support.	“Troubleshooting support.” source
New Relic USA	Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents.	“Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents.” source
QuickPivot Corporation USA	Outbound Email campaign platform.	“Outbound Email campaign platform.” source
ServiceNow USA	Asset management and change control.	“Asset management and change control.” source
Sinch USA	Outbound SMS campaign platform.	“Outbound SMS campaign platform.” source
Sumo Logic Sumo Logic processing locations for Genesys AWS deployment regions.	Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud.	“Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud.” source
Twilio United States*	Translation functionality.	“Translation functionality.” source