G

Gainsight, Inc.

Gainsight provides a customer success platform with AI tools for retention, expansion, and user adoption.

vendor	purpose	evidence
A Algolia Germany	Data Host for Search Capabilities	“Algolia Data Host for Search Capabilities For Non-EU Inquiries: 301 Howard Street, 3rd Floor San Francisco, CA 94105 For EU Inquiries: 55 Rue d’Amsterdam 75008 Paris, France Germany Adanech Getachew General Counsel privacy@algolia.com CC” source
A Amazon Bedrock United States	AI Model Provider	“Amazon Web Services, Inc. (AWS Bedrock) AI Model Provider 2021 7th Ave Seattle, WA 98121 United States Greg Luloff Associate General Counsel, Enterprise Risk dataprivacyframework@amazon.com CS, CC, CE, PX, ST, AT” source
A Amazon Web Services United States	Cloud Service Provider	“Amazon Web Services, Inc. Cloud Service Provider 410 Terry Ave. North Seattle, WA 98109-5210 United States Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) CC, CE, SJ” source
A Auth0 United States, Germany	Authentication Platform	“Auth0, Inc. Authentication Platform 10800 NE 8th Street, Suite 700 Bellevue, WA 98004 United States and Germany Lucy McGrath Vice President, Privacy privacy@auth0.com CS, PX” source
B Box United States	Content Management and File Sharing	“Box, Inc. Content Management and File Sharing 900 Jefferson Avenue Redwood City, CA 94063 United States Paul Chapman Chief Information Officer dpo@box.com CS” source
D Datadog United States	Application Monitoring	“Datadog, Inc. Application Monitoring 620 8th Ave. 45th Floor New York, NY 100128 United States Darlene Cedres Head of Privacy, Associate General Counsel privacy@datadog.com CC, CE, CS, PX, ST” source
F Forethought Technologies, Inc. United States	AI-powered customer service and support automation platform	“Forethought Technologies, Inc. AI-powered customer service and support automation platform Embarcadero Center, Floor 8 San Francisco, CA 94111 United States Amine Hambaba privacy@forethought.ai CC, CE, CS, PX, SJ, ST” source
F Fullstory United States	User Interface	“Fullstory, Inc. User Interface 1745 Peachtree Road NW, Suite G Atlanta, GA 30309 United States Germain Gabriel Associate General Counsel, Privacy privacy@fullstory.com CE” source
G Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.) Israel	Technical and Customer Support	“Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.) Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 Israel Dave Swarthout, Director privacy@gainsight.com PX, ST” source
G Gainsight Software Private Limited (India) India	Technical and Customer Support	“Gainsight Software Private Limited (India) Technical and Customer Support DivyaSree Trinity Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4 Hi-Tech City Layout, Madhapur Hyderabad Hyderabad, TG 500081 IN India Anil Chalasani, EVP, Managing Director – India privacy@gainsight.comWith a copy to: Dave Swarthout, DPO privacy@gainsight.com CC, CE, CS, PX,  SJ, AT” source
G Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.) Poland	Technical and Customer Support	“Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.) Technical and Customer Support Legnicka 48A 54-202 Wroclaw, Poland Poland Dave Swarthout, DPO privacy@gainsight.com CC, CE, SJ” source
G Gainsight UK LTD. U.K., England	Technical and Customer Support	“Gainsight UK LTD. Technical and Customer Support 3 Waterhouse Square 138-142 Holborn London EC1N 2SW U.K. England Dave Swarthout, Director privacy@gainsight.com CC, CE, CS, PX” source
G Google Cloud EMEA Limited Ireland, Netherlands	Back-up Cloud Service Provider	“Google Cloud EMEA Limited Back-up Cloud Service Provider Velasco, Clanwilliam Place Dublin 2, Ireland Netherlands Kristie Chon Flynn Data Protection Officer support@google.com CC” source
G Google LLC United States, Germany	Cloud Computing; Back-up Cloud Service Provider; Web service	“Google, LLC Cloud Computing; Back-up Cloud Service Provider; Web service 1600 Amphitheatre Parkway Mountain View, CA 94043 United States and Germany Kristie Chon Flynn Data Protection Officer support@google.com PX” source
G Grafana United States	Application Monitoring	“Raintank, Inc. d/b/a Grafana Labs Application Monitoring 165 Broadway 23rd Floor New York, NY 10006 United States Ann Staggs Head of Privacy ann.staggs@grafana.com CC, CE, CS, PX, SJ, ST” source
I IBM United States	Natural Language Processing and Cloud Service Provider	“International Business Machines Corporation (IBM) Natural Language Processing and Cloud Service Provider 1101 Kitchawan Rd. Yorktown Heights, NY 10598 United States Christina Montgomery Chief Privacy Officer chiefprivacyoffice@ibm.com CS” source
I inSided The Netherlands	Technical and Customer Support	“inSided B.V. Technical and Customer Support Singel 118A, 1015 AE Amsterdam The Netherlands The Netherlands Dave Swarthout, DPO privacy@insided.com CC, CE, SJ” source
L LongTail Ad Solutions, Inc. d/b/a JW Platform United States	Video hosting and streaming services	“LongTail Ad Solutions, Inc. d/b/a JW Platform Video hosting and streaming services 2 Park Ave New York, NY 10016 United States David Pashman General Counsel privacy@jwplayer.com SJ” source
L Looker United States	Analytics	“Looker Data Sciences, Inc. Analytics 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Emil Ochotta Data Privacy Officer support@google.com CE” source
M Microsoft Corporation United States, multiple EU locations	Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services	“Microsoft, Inc. Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services One Microsoft Way Redmond, WA 98052 United States and multiple EU locations Data Protection Officer https://www.microsoft.com/en-us/concern/privacy CC, CE, CS, PX, ST, AT” source
N nCloud Integrators, LLC United States	Integration Services	“nCloud Integrators, LLC Integration Services 3982 Powell Rd., Suite #36 Powell, OH 43065 United States Chris Darius COO chris.darius@ncloudintegrators.com CC, CE, CS, PX, ST” source
N New Relic United States	Application Monitoring	“New Relic, Inc. Application Monitoring 188 Spear St. San Francisco, CA 98105 United States Ari Lee Data Protection Officer (DPO) privacy@newrelic.com SJ” source
N Northpass, Inc. United States	Technical and Customer Support	“Northpass, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com CE” source
O OpenAI United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa, Australia	Cloud Service Provider for Certain Generative Artificial Intelligence features	“OpenAI, L.L.C. Cloud Service Provider for Certain Generative Artificial Intelligence features 548 Market Street, PMB 97273 San Francisco, California 94104 United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia James Dyett privacy@openai.com CC, CE, CS, PX, SJ, ST” source
R Retell AI United States	Cloud-based AI voice agent development and deployment platform	“Retell AI, Inc. Cloud-based AI voice agent development and deployment platform 12985 Saratoga Avenue Saratoga, California, 95070 United States Bing Wu, CEO bing@retellai.com AT” source
R Rivery Technologies LTD. United States	Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle	“Rivery Technologies LTD. Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle 500 7th Avenue New York, New York 10018 United States Ofir Lazard legal@rivery.io CS” source
S Salesforce United States, Germany	Cloud Service Provider	“Salesforce.com, Inc. Cloud Service Provider 415 Mission Street, 3rd Floor San Francisco, CA 94105 United States and Germany Lindsey Finch Data Privacy Officer privacy@salesforce.com CS” source
S SendGrid United States	Email Service Provider	“Twilio, Inc. (formerly Sendgrid) Email Service Provider 101 Spear Street, 5th Floor San Francisco, CA 94105 United States Amy Holcroft Chief Privacy Officer privacy@twilio.com CE, CS, PX, SJ, AT” source
S Sentry United States	Application Monitoring	“Functional Software, Inc. (Sentry) Application Monitoring 45 Fremont Street, 8th Floor San Francisco, CA 94105 United States Virginia Badenhop General Counsel security@sentry.io CC, CE, CS, PX, SJ, ST” source
S Skilljar United States	Technical and Customer Support	“Skilljar, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com SJ” source
S Slack United States	IT Support Chat	“Slack Technologies, Inc. IT Support Chat 500 Howard Street San Francisco, CA 94105 United States Sean Catlett CSO dpo@slack.com CE” source
S Snowflake United States	Data Warehousing	“Snowflake Data Warehousing 106 East Babcock Street Bozeman, MT 59715 United States Evan Uchida Head of Privacy privacy@snowflake.com CE” source
S Staircase AI, Inc. United States	Technical and Customer Support	“Staircase AI, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com ST” source
S Staircase Technologies Ltd. Israel	Technical and Customer Support	“Staircase Technologies Ltd. Technical and Customer Support Amos Oz 3 St. 4651626 Herzliya, Israel Israel Dave Swarthout, DPO privacy@gainsight.com ST” source
S Sumo Logic United States, Germany	Log Management and Analytics	“Sumologic, Inc. Log Management and Analytics 350 Main Street Redwood City, CA 94063 United States and Germany Glenn Watt Chief Information Security Officer privacy@sumologic.com CS” source
W Workato United States	Workflow and Integration Processing	“Workato, Inc. Workflow and Integration Processing 215 Castro Street, Suite 300 Mountain View, CA 94041 United States Carter Busse CIO privacy@workato.com CE” source
Z Zendesk United States	Customer Service Software	“Zendesk, Inc. Customer Service Software 989 Market Street San Francisco, CA 94103 United States Shanti Ariker General Counsel privacy@zendesk.com CC, CE, CS, PX, ST” source

• A

  Algolia

  Germany

  Data Host for Search Capabilities

  “Algolia Data Host for Search Capabilities For Non-EU Inquiries: 301 Howard Street, 3rd Floor San Francisco, CA 94105 For EU Inquiries: 55 Rue d’Amsterdam 75008 Paris, France Germany Adanech Getachew General Counsel privacy@algolia.com CC” source

• A

  Amazon Bedrock

  United States

  AI Model Provider

  “Amazon Web Services, Inc. (AWS Bedrock) AI Model Provider 2021 7th Ave Seattle, WA 98121 United States Greg Luloff Associate General Counsel, Enterprise Risk dataprivacyframework@amazon.com CS, CC, CE, PX, ST, AT” source

• A

  Amazon Web Services

  United States

  Cloud Service Provider

  “Amazon Web Services, Inc. Cloud Service Provider 410 Terry Ave. North Seattle, WA 98109-5210 United States Steve Schmidt Chief Information Security Officer, Compliance Support Form (online AWS.amazon.com) CC, CE, SJ” source

• A

  Auth0

  United States, Germany

  Authentication Platform

  “Auth0, Inc. Authentication Platform 10800 NE 8th Street, Suite 700 Bellevue, WA 98004 United States and Germany Lucy McGrath Vice President, Privacy privacy@auth0.com CS, PX” source

• B

  Box

  United States

  Content Management and File Sharing

  “Box, Inc. Content Management and File Sharing 900 Jefferson Avenue Redwood City, CA 94063 United States Paul Chapman Chief Information Officer dpo@box.com CS” source

• D

  Datadog

  United States

  Application Monitoring

  “Datadog, Inc. Application Monitoring 620 8th Ave. 45th Floor New York, NY 100128 United States Darlene Cedres Head of Privacy, Associate General Counsel privacy@datadog.com CC, CE, CS, PX, ST” source

• F

  Forethought Technologies, Inc.

  United States

  AI-powered customer service and support automation platform

  “Forethought Technologies, Inc. AI-powered customer service and support automation platform Embarcadero Center, Floor 8 San Francisco, CA 94111 United States Amine Hambaba privacy@forethought.ai CC, CE, CS, PX, SJ, ST” source

• F

  Fullstory

  United States

  User Interface

  “Fullstory, Inc. User Interface 1745 Peachtree Road NW, Suite G Atlanta, GA 30309 United States Germain Gabriel Associate General Counsel, Privacy privacy@fullstory.com CE” source

• G

  Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.)

  Israel

  Technical and Customer Support

  “Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.) Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 Israel Dave Swarthout, Director privacy@gainsight.com PX, ST” source

• G

  Gainsight Software Private Limited (India)

  India

  Technical and Customer Support

  “Gainsight Software Private Limited (India) Technical and Customer Support DivyaSree Trinity Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4 Hi-Tech City Layout, Madhapur Hyderabad Hyderabad, TG 500081 IN India Anil Chalasani, EVP, Managing Director – India privacy@gainsight.comWith a copy to: Dave Swarthout, DPO privacy@gainsight.com CC, CE, CS, PX,  SJ, AT” source

• G

  Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.)

  Poland

  Technical and Customer Support

  “Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.) Technical and Customer Support Legnicka 48A 54-202 Wroclaw, Poland Poland Dave Swarthout, DPO privacy@gainsight.com CC, CE, SJ” source

• G

  Gainsight UK LTD.

  U.K., England

  Technical and Customer Support

  “Gainsight UK LTD. Technical and Customer Support 3 Waterhouse Square 138-142 Holborn London EC1N 2SW U.K. England Dave Swarthout, Director privacy@gainsight.com CC, CE, CS, PX” source

• G

  Google Cloud EMEA Limited

  Ireland, Netherlands

  Back-up Cloud Service Provider

  “Google Cloud EMEA Limited Back-up Cloud Service Provider Velasco, Clanwilliam Place Dublin 2, Ireland Netherlands Kristie Chon Flynn Data Protection Officer support@google.com CC” source

• G

  Google LLC

  United States, Germany

  Cloud Computing; Back-up Cloud Service Provider; Web service

  “Google, LLC Cloud Computing; Back-up Cloud Service Provider; Web service 1600 Amphitheatre Parkway Mountain View, CA 94043 United States and Germany Kristie Chon Flynn Data Protection Officer support@google.com PX” source

• G

  Grafana

  United States

  Application Monitoring

  “Raintank, Inc. d/b/a Grafana Labs Application Monitoring 165 Broadway 23rd Floor New York, NY 10006 United States Ann Staggs Head of Privacy ann.staggs@grafana.com CC, CE, CS, PX, SJ, ST” source

• I

  IBM

  United States

  Natural Language Processing and Cloud Service Provider

  “International Business Machines Corporation (IBM) Natural Language Processing and Cloud Service Provider 1101 Kitchawan Rd. Yorktown Heights, NY 10598 United States Christina Montgomery Chief Privacy Officer chiefprivacyoffice@ibm.com CS” source

• I

  inSided

  The Netherlands

  Technical and Customer Support

  “inSided B.V. Technical and Customer Support Singel 118A, 1015 AE Amsterdam The Netherlands The Netherlands Dave Swarthout, DPO privacy@insided.com CC, CE, SJ” source

• L

  LongTail Ad Solutions, Inc. d/b/a JW Platform

  United States

  Video hosting and streaming services

  “LongTail Ad Solutions, Inc. d/b/a JW Platform Video hosting and streaming services 2 Park Ave New York, NY 10016 United States David Pashman General Counsel privacy@jwplayer.com SJ” source

• L

  Looker

  United States

  Analytics

  “Looker Data Sciences, Inc. Analytics 1600 Amphitheatre Parkway Mountain View, CA 94043 United States Emil Ochotta Data Privacy Officer support@google.com CE” source

• M

  Microsoft Corporation

  United States, multiple EU locations

  Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services

  “Microsoft, Inc. Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services One Microsoft Way Redmond, WA 98052 United States and multiple EU locations Data Protection Officer https://www.microsoft.com/en-us/concern/privacy CC, CE, CS, PX, ST, AT” source

• N

  nCloud Integrators, LLC

  United States

  Integration Services

  “nCloud Integrators, LLC Integration Services 3982 Powell Rd., Suite #36 Powell, OH 43065 United States Chris Darius COO chris.darius@ncloudintegrators.com CC, CE, CS, PX, ST” source

• N

  New Relic

  United States

  Application Monitoring

  “New Relic, Inc. Application Monitoring 188 Spear St. San Francisco, CA 98105 United States Ari Lee Data Protection Officer (DPO) privacy@newrelic.com SJ” source

• N

  Northpass, Inc.

  United States

  Technical and Customer Support

  “Northpass, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com CE” source

• O

  OpenAI

  United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa, Australia

  Cloud Service Provider for Certain Generative Artificial Intelligence features

  “OpenAI, L.L.C. Cloud Service Provider for Certain Generative Artificial Intelligence features 548 Market Street, PMB 97273 San Francisco, California 94104 United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia James Dyett privacy@openai.com CC, CE, CS, PX, SJ, ST” source

• R

  Retell AI

  United States

  Cloud-based AI voice agent development and deployment platform

  “Retell AI, Inc. Cloud-based AI voice agent development and deployment platform 12985 Saratoga Avenue Saratoga, California, 95070 United States Bing Wu, CEO bing@retellai.com AT” source

• R

  Rivery Technologies LTD.

  United States

  Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle

  “Rivery Technologies LTD. Integrate Gainsight CS with multiple source systems using Rivery as the Extract and Load vehicle 500 7th Avenue New York, New York 10018 United States Ofir Lazard legal@rivery.io CS” source

• S

  Salesforce

  United States, Germany

  Cloud Service Provider

  “Salesforce.com, Inc. Cloud Service Provider 415 Mission Street, 3rd Floor San Francisco, CA 94105 United States and Germany Lindsey Finch Data Privacy Officer privacy@salesforce.com CS” source

• S

  SendGrid

  United States

  Email Service Provider

  “Twilio, Inc. (formerly Sendgrid) Email Service Provider 101 Spear Street, 5th Floor San Francisco, CA 94105 United States Amy Holcroft Chief Privacy Officer privacy@twilio.com CE, CS, PX, SJ, AT” source

• S

  Sentry

  United States

  Application Monitoring

  “Functional Software, Inc. (Sentry) Application Monitoring 45 Fremont Street, 8th Floor San Francisco, CA 94105 United States Virginia Badenhop General Counsel security@sentry.io CC, CE, CS, PX, SJ, ST” source

• S

  Skilljar

  United States

  Technical and Customer Support

  “Skilljar, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com SJ” source

• S

  Slack

  United States

  IT Support Chat

  “Slack Technologies, Inc. IT Support Chat 500 Howard Street San Francisco, CA 94105 United States Sean Catlett CSO dpo@slack.com CE” source

• S

  Snowflake

  United States

  Data Warehousing

  “Snowflake Data Warehousing 106 East Babcock Street Bozeman, MT 59715 United States Evan Uchida Head of Privacy privacy@snowflake.com CE” source

• S

  Staircase AI, Inc.

  United States

  Technical and Customer Support

  “Staircase AI, Inc. Technical and Customer Support 350 Bay Street, Suite 100 San Francisco, CA 94133 United States Dave Swarthout, DPO privacy@gainsight.com ST” source

• S

  Staircase Technologies Ltd.

  Israel

  Technical and Customer Support

  “Staircase Technologies Ltd. Technical and Customer Support Amos Oz 3 St. 4651626 Herzliya, Israel Israel Dave Swarthout, DPO privacy@gainsight.com ST” source

• S

  Sumo Logic

  United States, Germany

  Log Management and Analytics

  “Sumologic, Inc. Log Management and Analytics 350 Main Street Redwood City, CA 94063 United States and Germany Glenn Watt Chief Information Security Officer privacy@sumologic.com CS” source

• W

  Workato

  United States

  Workflow and Integration Processing

  “Workato, Inc. Workflow and Integration Processing 215 Castro Street, Suite 300 Mountain View, CA 94041 United States Carter Busse CIO privacy@workato.com CE” source

• Z

  Zendesk

  United States

  Customer Service Software

  “Zendesk, Inc. Customer Service Software 989 Market Street San Francisco, CA 94103 United States Shanti Ariker General Counsel privacy@zendesk.com CC, CE, CS, PX, ST” source