freshworks.com

Subprocessors (41)

Processed Jul 22, 2026 · source disclosure ↗

vendor	purpose	evidence
Amazon Web Services US, EU, AUS, IND, ME	Primary cloud infrastructure provider	“Amazon Web Services, Inc. Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers.” source
AppCues US	Customer onboarding	“Appcues, Inc. Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.” source
AssemblyAI US, EU	Audio transcription	“AssemblyAI Providing audio transcription services for FireHydrant” source
Automattic Inc. US, EU	Spam filtering	“Automattic Inc. Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers.” source
Bugsnag US	Error tracking	“Bugsnag Provides us with error tracking and reporting for FireHydrant services” source
Calendly US	Meeting scheduling	“Calendly, LLC Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat.” source
Citus Data US, EU, AUS, IND	Customer feedback collection	“Microsoft Corporation (Citus Data) Citus Data, Inc. a company held by Microsoft Inc., is used by us to collect customer feedback on the product. In case, a customer wishes not to participate in the survey, it can be disabled from the settings within the product.” source
Databricks US, EU, AUS, IND, ME	Data processing and analytics	“Databricks, Inc. Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations” source
Datadog US, EU	Performance monitoring	“Datadog Provides performance measurement and log analysis for FireHydrant services.” source
Dropbox US, EU, AUS	Document signing	“Dropbox, Inc. Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory.” source
e6data Inc US, EU, AUS, IND, ME	Data querying	“e6data Inc e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products.” source
Freshworks Australia Pty. Ltd. Australia	Sub-processor	“Freshworks Australia Pty. Ltd. Australia” source
Freshworks GmbH Germany	Sub-processor	“Freshworks GmbH Germany” source
Freshworks SAS France	Sub-processor	“Freshworks SAS France” source
Freshworks Technologies B.V. Netherlands	Sub-processor	“Freshworks Technologies B.V. Netherlands” source
Freshworks Technologies Private Limited India	Sub-processor	“Freshworks Technologies Private Limited India” source
Freshworks Technologies Pte. Ltd. Singapore	Sub-processor	“Freshworks Technologies Pte. Ltd. Singapore” source
Freshworks Technologies UK Ltd. United Kingdom	Sub-processor	“Freshworks Technologies UK Ltd. United Kingdom” source
FullContact US	Contact enrichment	“FullContact Inc. Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc.” source
Google LLC US	App analytics	“Google LLC Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.” source
Hertza, LLC (ZeroBounce) EU	Email marketing and validation	“Hertza L.L.C. D/B/A ZeroBounce Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations” source
Honeycomb US, EU	Performance monitoring	“Honeycomb (Hound Technology, Inc) Provides performance measurement and log analysis for FireHydrant services.” source
Inline Manual Ltd. US	Customer onboarding	“Inline Manual Ltd. Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.” source
Intercom US	Support communications	“Intercom Provides support functions and communications for FireHydrant services.” source
Mailgun US	Email service provider	“Mailgun Technologies Inc. Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users.” source
Merge US, EU	Integration platform	“Merge API, Inc. Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate to 3rd party applications via marketplace apps through Merge Connector API.” source
Microsoft Corporation US, EU, IND, AUS	AI computing services	“Microsoft Corporation Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console.” source
Natero Ireland Limited Ireland	Sub-processor	“Natero Ireland Limited Ireland” source
PostHog US, EU	Product analytics	“Posthog Provides FireHydrant with product usage reporting” source
Pusher US, EU	Real-time updates	“Pusher Supports FireHydrant services by providing real-time browser updates” source
Rchilli Inc. US	Resume parsing	“Rchilli Inc. RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System.” source
Recall.ai US, EU	Video transcription	“Recall.ai Providing video transcription services for the FireHydrant services” source
Salesforce US	Sales automation	“Salesforce Provides sales and support automation for FireHydrant services.” source
Segment US, EU	Marketing analytics	“Segment Provides marketing analytics and reporting for FireHydrant services.” source
SendGrid US	Backup email service provider	“SendGrid, Inc. The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so.” source
Snipply, Inc. dba Velt.dev US, EU	Real-time collaboration	“Snipply, Inc. dba Velt.dev Providing realtime text collaboration tooling within the FireHydrant services.” source
Snowflake US, EU, AUS, IND	Analytic data warehouse	“Snowflake Inc. Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products.” source
Stripe US	Payment processing	“Stripe Support FireHydrant customers to purchase and process credit card transactions in FireHydrant.” source
Twilio US	Call and SMS platform	“Twilio Inc. Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.” source
Workato US, EU	Integration platform	“Workato Inc. Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation provider. Through Workato connectors, Freshworks and customers can connect with multiple apps.” source
Zendesk US	Support communications	“Zendesk Provides support communications for FireHydrant services.” source

Amazon Web Services
US, EU, AUS, IND, ME

Primary cloud infrastructure provider

“Amazon Web Services, Inc. Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers.” source
AppCues
US

Customer onboarding

“Appcues, Inc. Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.” source
AssemblyAI
US, EU

Audio transcription

“AssemblyAI Providing audio transcription services for FireHydrant” source
Automattic Inc.
US, EU

Spam filtering

“Automattic Inc. Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers.” source
Bugsnag
US

Error tracking

“Bugsnag Provides us with error tracking and reporting for FireHydrant services” source
Calendly
US

Meeting scheduling

“Calendly, LLC Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat.” source
Citus Data
US, EU, AUS, IND

Customer feedback collection

“Microsoft Corporation (Citus Data) Citus Data, Inc. a company held by Microsoft Inc., is used by us to collect customer feedback on the product. In case, a customer wishes not to participate in the survey, it can be disabled from the settings within the product.” source
Databricks
US, EU, AUS, IND, ME

Data processing and analytics

“Databricks, Inc. Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations” source
Datadog
US, EU

Performance monitoring

“Datadog Provides performance measurement and log analysis for FireHydrant services.” source
Dropbox
US, EU, AUS

Document signing

“Dropbox, Inc. Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory.” source
e6data Inc
US, EU, AUS, IND, ME

Data querying

“e6data Inc e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products.” source
Freshworks Australia Pty. Ltd.
Australia

Sub-processor

“Freshworks Australia Pty. Ltd. Australia” source
Freshworks GmbH
Germany

Sub-processor

“Freshworks GmbH Germany” source
Freshworks SAS
France

Sub-processor

“Freshworks SAS France” source
Freshworks Technologies B.V.
Netherlands

Sub-processor

“Freshworks Technologies B.V. Netherlands” source
Freshworks Technologies Private Limited
India

Sub-processor

“Freshworks Technologies Private Limited India” source
Freshworks Technologies Pte. Ltd.
Singapore

Sub-processor

“Freshworks Technologies Pte. Ltd. Singapore” source
Freshworks Technologies UK Ltd.
United Kingdom

Sub-processor

“Freshworks Technologies UK Ltd. United Kingdom” source
FullContact
US

Contact enrichment

“FullContact Inc. Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc.” source
Google LLC
US

App analytics

“Google LLC Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.” source
Hertza, LLC (ZeroBounce)
EU

Email marketing and validation

“Hertza L.L.C. D/B/A ZeroBounce Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations” source
Honeycomb
US, EU

Performance monitoring

“Honeycomb (Hound Technology, Inc) Provides performance measurement and log analysis for FireHydrant services.” source
Inline Manual Ltd.
US

Customer onboarding

“Inline Manual Ltd. Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.” source
Intercom
US

Support communications

“Intercom Provides support functions and communications for FireHydrant services.” source
Mailgun
US

Email service provider

“Mailgun Technologies Inc. Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users.” source
Merge
US, EU

Integration platform

“Merge API, Inc. Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate to 3rd party applications via marketplace apps through Merge Connector API.” source
Microsoft Corporation
US, EU, IND, AUS

AI computing services

“Microsoft Corporation Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console.” source
Natero Ireland Limited
Ireland

Sub-processor

“Natero Ireland Limited Ireland” source
PostHog
US, EU

Product analytics

“Posthog Provides FireHydrant with product usage reporting” source
Pusher
US, EU

Real-time updates

“Pusher Supports FireHydrant services by providing real-time browser updates” source
Rchilli Inc.
US

Resume parsing

“Rchilli Inc. RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System.” source
Recall.ai
US, EU

Video transcription

“Recall.ai Providing video transcription services for the FireHydrant services” source
Salesforce
US

Sales automation

“Salesforce Provides sales and support automation for FireHydrant services.” source
Segment
US, EU

Marketing analytics

“Segment Provides marketing analytics and reporting for FireHydrant services.” source
SendGrid
US

Backup email service provider

“SendGrid, Inc. The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so.” source
Snipply, Inc. dba Velt.dev
US, EU

Real-time collaboration

“Snipply, Inc. dba Velt.dev Providing realtime text collaboration tooling within the FireHydrant services.” source
Snowflake
US, EU, AUS, IND

Analytic data warehouse

“Snowflake Inc. Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products.” source
Stripe
US

Payment processing

“Stripe Support FireHydrant customers to purchase and process credit card transactions in FireHydrant.” source
Twilio
US

Call and SMS platform

“Twilio Inc. Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.” source
Workato
US, EU

Integration platform

“Workato Inc. Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation provider. Through Workato connectors, Freshworks and customers can connect with multiple apps.” source
Zendesk
US

Support communications

“Zendesk Provides support communications for FireHydrant services.” source