Freshworks
Freshdesk provides AI-powered customer service solutions with integrated workflows and guided AI adoption for businesses.
Subprocessors (3)
Processed Jul 29, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Advertising and marketing to our Customers and prospective leads: advertising to you on social media and other platforms | “We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“Social Platforms”), so that the third party providers can try to “match” your data with the data of their registered users of their Social Platforms.” source | |
| Processing Customer Data (emails, personal information) via Google APIs for ticket creation and third-party integrations | “Freshworks has developed a functionality that allows its customers to connect their Gmail mailbox using Oauth with our products. Connecting your Gmail mailbox to your Freshworks account allows Freshworks to associate your account with your personal information on Google, to see your personal information, including any personal information you have made available, to view your email address and access your emails in order to create them as a ticket in our products, and to transmit the Customer data to third-party applications listed on Freshworks’ Marketplace that you integrate with your Account.” source | |
| Advertising and marketing to our Customers and prospective leads: advertising to you on social media and other platforms | “We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“Social Platforms”), so that the third party providers can try to “match” your data with the data of their registered users of their Social Platforms.” source |
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Advertising and marketing to our Customers and prospective leads: advertising to you on social media and other platforms
“We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“Social Platforms”), so that the third party providers can try to “match” your data with the data of their registered users of their Social Platforms.” source
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Processing Customer Data (emails, personal information) via Google APIs for ticket creation and third-party integrations
“Freshworks has developed a functionality that allows its customers to connect their Gmail mailbox using Oauth with our products. Connecting your Gmail mailbox to your Freshworks account allows Freshworks to associate your account with your personal information on Google, to see your personal information, including any personal information you have made available, to view your email address and access your emails in order to create them as a ticket in our products, and to transmit the Customer data to third-party applications listed on Freshworks’ Marketplace that you integrate with your Account.” source
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Advertising and marketing to our Customers and prospective leads: advertising to you on social media and other platforms
“We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“Social Platforms”), so that the third party providers can try to “match” your data with the data of their registered users of their Social Platforms.” source