D

Dixa

Provides an omnichannel customer service platform with AI agents and automation tools for ecommerce brands.

vendor	purpose	evidence
A Amazon Web Services Luxembourg	Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling	“Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling” source
A Anthropic Ireland	Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform.	“Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform.” source
A Auth0 USA	Provider of advanced authentication options for login to the Dixa Platform.	“Provider of advanced authentication options for login to the Dixa Platform.” source
A Avoxi, Inc. USA	Telecommunications/ VoIP provider	“Telecommunications/ VoIP provider” source
B Bandwidth USA	Telecommunications/ VoIP provider	“Telecommunications/ VoIP provider” source
B Bird Labs GmbH Germany	Bug reporting	“Bug reporting” source
B BrowserStack USA	Bug reporting services	“Bug reporting services” source
D Dagasan Monaco	Platform development and maintenance.	“Platform development and maintenance.” source
D DIDWW Ireland Limited Ireland	Telecommunications/ VoIP provider	“Telecommunications/ VoIP provider” source
D Dixa GmbH (formerly Solvemate GmbH) Germany	Platform development and maintenance.	“Platform development and maintenance.” source
D Dixa Inc USA	Pre- & post-sales solutions consulting, and customer support.	“Pre- & post-sales solutions consulting, and customer support.” source
D Dixa Ltd United Kingdom	Pre- & post-sales solutions consulting, and customer support.	“Pre- & post-sales solutions consulting, and customer support.” source
E ElevenLabs USA	Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities.	“Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities.” source
E Elevio Australia	Platform development and maintenance.	“Platform development and maintenance.” source
E EverHelp Ltd Gibraltar	Provision of external support team services.	“Provision of external support team services.” source
G Gradwell Communications Ltd United Kingdom	Telecommunications/ VoIP provider	“Telecommunications/ VoIP provider” source
L Lab08 ApS Denmark	An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations.	“An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations.” source
L Langfuse Germany	A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa.	“A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa.” source
M Makes You Local Denmark	An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding.	“An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding.” source
M Microsoft Ireland Operations Limited Ireland	Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.	“Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.” source
M Miuros SAS France	Platform development and maintenance.	“Platform development and maintenance.” source
T Twilio USA, Ireland	Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider. Telecommunications and integration provider for instant messaging (WhatsApp)	“Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider. Telecommunications and integration provider for instant messaging (WhatsApp)” source
V Voxbone SA Belgium	Telecommunications/ VoIP provider	“Telecommunications/ VoIP provider” source

• A

  Amazon Web Services

  Luxembourg

  Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling

  “Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling” source

• A

  Anthropic

  Ireland

  Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform.

  “Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform.” source

• A

  Auth0

  USA

  Provider of advanced authentication options for login to the Dixa Platform.

  “Provider of advanced authentication options for login to the Dixa Platform.” source

• A

  Avoxi, Inc.

  USA

  Telecommunications/ VoIP provider

  “Telecommunications/ VoIP provider” source

• B

  Bandwidth

  USA

  Telecommunications/ VoIP provider

  “Telecommunications/ VoIP provider” source

• B

  Bird Labs GmbH

  Germany

  Bug reporting

  “Bug reporting” source

• B

  BrowserStack

  USA

  Bug reporting services

  “Bug reporting services” source

• D

  Dagasan

  Monaco

  Platform development and maintenance.

  “Platform development and maintenance.” source

• D

  DIDWW Ireland Limited

  Ireland

  Telecommunications/ VoIP provider

  “Telecommunications/ VoIP provider” source

• D

  Dixa GmbH (formerly Solvemate GmbH)

  Germany

  Platform development and maintenance.

  “Platform development and maintenance.” source

• D

  Dixa Inc

  USA

  Pre- & post-sales solutions consulting, and customer support.

  “Pre- & post-sales solutions consulting, and customer support.” source

• D

  Dixa Ltd

  United Kingdom

  Pre- & post-sales solutions consulting, and customer support.

  “Pre- & post-sales solutions consulting, and customer support.” source

• E

  ElevenLabs

  USA

  Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities.

  “Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities.” source

• E

  Elevio

  Australia

  Platform development and maintenance.

  “Platform development and maintenance.” source

• E

  EverHelp Ltd

  Gibraltar

  Provision of external support team services.

  “Provision of external support team services.” source

• G

  Gradwell Communications Ltd

  United Kingdom

  Telecommunications/ VoIP provider

  “Telecommunications/ VoIP provider” source

• L

  Lab08 ApS

  Denmark

  An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations.

  “An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations.” source

• L

  Langfuse

  Germany

  A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa.

  “A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa.” source

• M

  Makes You Local

  Denmark

  An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding.

  “An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding.” source

• M

  Microsoft Ireland Operations Limited

  Ireland

  Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.

  “Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.” source

• M

  Miuros SAS

  France

  Platform development and maintenance.

  “Platform development and maintenance.” source

• T

  Twilio

  USA, Ireland

  Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider. Telecommunications and integration provider for instant messaging (WhatsApp)

  “Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider. Telecommunications and integration provider for instant messaging (WhatsApp)” source

• V

  Voxbone SA

  Belgium

  Telecommunications/ VoIP provider

  “Telecommunications/ VoIP provider” source