Crescendo
Crescendo sells an AI-native customer experience platform with AI support agents, agent assist and CX analytics for customer support teams.
crescendo.ai ↗ · CrescendoAI Inc.
Subprocessors (27)
List updated Jul 14, 2026 · Checked Oct 25, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| | Speech-to-text, text-to-speech, real-time conversations Crescendo Authorized Sub-processors | “Amazon Nova Sonic (Amazon Web Services, Inc.)” |
| | Automatic speech recognition: call recordings Crescendo Authorized Sub-processors | “Deepgram Inc.” |
| | Cloud hosting services Crescendo Authorized Sub-processors | “Elasticsearch BV” |
| | Text to speech, real-time conversations Crescendo Authorized Sub-processors | “ElevenLabs Inc.” |
| | Cloud hosting services Crescendo Authorized Sub-processors | “Google Cloud Platform: cloud hosting services” |
| | Generative AI for conversation processing, transcript analysis, CX insights Crescendo Authorized Sub-processors | “Google Gemini and Vertex AI” |
| | File storage, content collaboration, communications Crescendo Authorized Sub-processors | “Google Workspace: file storage, content collaboration, communications” |
| | Real time conversations, transcripts, and CX insights Crescendo Authorized Sub-processors | “Groq Inc.” |
| | AI-powered knowledge platform Crescendo Authorized Sub-processors | “Guru Technologies, Inc.” |
| | CRM: manage prospect and customer contact data and communications Crescendo Authorized Sub-processors | “HubSpot, Inc” |
| | Real-time voice/WebRTC media transport and room infrastructure Crescendo Authorized Sub-processors | “LiveKit Incorporated” |
| | Text-to-speech, real time conversations, transcripts, CX insights Crescendo Authorized Sub-processors | “Microsoft Corporation Inc.” |
| | AI service provider: real time conversations, transcriptions, CX insights Crescendo Authorized Sub-processors | “OpenAI LLC” |
| | Cache: transcripts Crescendo Authorized Sub-processors | “Redis Inc.” |
| | Internal communications and customer-facing Slack integration messaging Crescendo Authorized Sub-processors | “Salesforce Inc. (Slack)” |
| | Text to speech and real time conversations Crescendo Authorized Sub-processors | “Soniox Inc.” |
| | Telephony: voicebot and inbound telephony Crescendo Authorized Sub-processors | “Twilio Inc.” |
| | Outbound emails, transcripts Crescendo Authorized Sub-processors | “Twilio Inc. (Sendgrid)” |
| | Secure BYO-PC technology Crescendo Authorized Sub-processors | “Venn US Inc.” |
| | Cloud-based customer service platform Crescendo Authorized Sub-processors | “Zendesk Inc.” |
| | Services and support Crescendo Affiliates | “Partner Hero America S de RL” |
| | Services and support Crescendo Affiliates | “Partner Hero Central America S. de R.L. de C.V.” |
| | Services and support Crescendo Affiliates | “Partner Hero Eastern Europe S.R.L” |
| | Services and support Crescendo Affiliates | “Partner Hero International LLC” |
| | Services and support Crescendo Affiliates | “Partner Hero Philippines Corporation” |
| | Services and support Crescendo Affiliates | “Partner Hero Services Canada” |
| | Services and support Crescendo Affiliates | “Partner Hero South Africa (Pty) Ltd.” |
- Amazon Nova SonicUnited States
Speech-to-text, text-to-speech, real-time conversations
“Amazon Nova Sonic (Amazon Web Services, Inc.)”
- DeepgramUnited States
Automatic speech recognition: call recordings
“Deepgram Inc.”
- ElasticUnited States
Cloud hosting services
“Elasticsearch BV”
- ElevenLabsUnited States
Text to speech, real-time conversations
“ElevenLabs Inc.”
- Google Cloud PlatformUnited States
Cloud hosting services
“Google Cloud Platform: cloud hosting services”
- Google Vertex AIUnited States
Generative AI for conversation processing, transcript analysis, CX insights
“Google Gemini and Vertex AI”
- Google WorkspaceUnited States
File storage, content collaboration, communications
“Google Workspace: file storage, content collaboration, communications”
- GroqUnited States
Real time conversations, transcripts, and CX insights
“Groq Inc.”
- GuruUnited States
AI-powered knowledge platform
“Guru Technologies, Inc.”
- HubSpotUnited States
CRM: manage prospect and customer contact data and communications
“HubSpot, Inc”
- LiveKitUnited States
Real-time voice/WebRTC media transport and room infrastructure
“LiveKit Incorporated”
- Microsoft AzureUnited States
Text-to-speech, real time conversations, transcripts, CX insights
“Microsoft Corporation Inc.”
- OpenAIUnited States
AI service provider: real time conversations, transcriptions, CX insights
“OpenAI LLC”
- RedisUnited States
Cache: transcripts
“Redis Inc.”
- SlackUnited States
Internal communications and customer-facing Slack integration messaging
“Salesforce Inc. (Slack)”
- SonioxUnited States
Text to speech and real time conversations
“Soniox Inc.”
- TwilioUnited States
Telephony: voicebot and inbound telephony
“Twilio Inc.”
- SendGridUnited States
Outbound emails, transcripts
“Twilio Inc. (Sendgrid)”
- VennUnited States
Secure BYO-PC technology
“Venn US Inc.”
- ZendeskUnited States
Cloud-based customer service platform
“Zendesk Inc.”
-
Services and support
“Partner Hero America S de RL”
-
Services and support
“Partner Hero Central America S. de R.L. de C.V.”
-
Services and support
“Partner Hero Eastern Europe S.R.L”
-
Services and support
“Partner Hero International LLC”
-
Services and support
“Partner Hero Philippines Corporation”
-
Services and support
“Partner Hero Services Canada”
-
Services and support
“Partner Hero South Africa (Pty) Ltd.”