ConnectWise
ConnectWise sells remote monitoring, PSA, security and backup software and services to managed service providers and IT teams.
connectwise.com ↗ · ConnectWise, LLC
Subprocessors (70)
List updated Jul 14, 2026 · Checked Oct 24, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Cloud hosting services for hosting ConnectWise offerings (with the exception of ConnectWise CPQ (Sell), hosted in Azure Common Sub-Processors | “Amazon Web Services® (AWS)” | |
| Corporate business tools, cybersecurity, artificial intelligence functionality, cloud services hosting for CPQ Common Sub-Processors | “Microsoft® (Azure®, O365®, Defender®, OpenAI®)” | |
| Data storage and analytics Common Sub-Processors | “Snowflake®” | |
| Data storage and analytics Common Sub-Processors | “Hex Technologies™” | |
| Customer relationship management, support Common Sub-Processors | “Salesforce®” | |
| Salesforce ERP solution to manage professional services and customer relationships Common Sub-Processors | “Certinia™” | |
| Marketing and sales automation platform for MSPs Common Sub-Processors | “Glasshive™” | |
| Customer engagement, online community Common Sub-Processors | “Higher Logic™” | |
| Marketing automation and analytics platform Common Sub-Processors | “Marketo®” | |
| Tools for content management, e-commerce, and digital marketing Common Sub-Processors | “Outreach™” | |
| Live chat and customer engagement platform Common Sub-Processors | “Snapengage™” | |
| Basic office setup, infrastructure, office facilities Common Sub-Processors | “ShoreBPO™” | |
| Online training content hosting for colleagues and partners Common Sub-Processors | “Docebo®” | |
| Subscription billing, revenue recognition, and analytics Common Sub-Processors | “Zuora®” | |
| Help desk services, chat support, and social media engagement Common Sub-Processors | “ChatGenie™” | |
| Enterprise Resource Planning (ERP) System Common Sub-Processors | “NetSuite™” | |
| Payment platform to enable businesses to accept online payments Common Sub-Processors | “Epay Global LTD®” | |
| Cloud software platform to build communications capabilities into applications, SMS authentication Common Sub-Processors | “Plivo®” | |
| SMTP2GO Email relay service Common Sub-Processors | “Sand Dune Mail™” | |
| Scanning files and attachments for malware detection and security protection Common Sub-Processors | “attachmentAV” | |
| On-screen guidance and tutorials within SaaS applications ConnectWise Automate | “WalkMe®” | |
| Subscription billing and analytics for businesses Reports and Dashboards (formerly BrightGauge) | “Maxio®” | |
| Real-time customer support chat ConnectWise Co-Managed Backup | “LMI Chat™” | |
| On-going support activities related to Acronis products ConnectWise Co-Managed Backup | “Acronis®” | |
| Data backup, recovery, and data management solutions ConnectWise Co-Managed Backup | “Veeam®” | |
| Payment platform to enable businesses to accept online payments ConnectWise CPQ (Sell) | “Authorize.net®” | |
| Automates payment processing and recurring billing for MSPs ConnectWise CPQ (Sell) | “ConnectBooster™, a Kaseya Company” | |
| Multi-channel customer interaction management ConnectWise Continuity Backup | “IBM® SoftLayer®” | |
| Cybersecurity solutions provider, including anti-virus and internet security software Cybersecurity Management | “Bitdefender®” | |
| Multi-channel customer interaction management Cybersecurity Management | “Fortify™” | |
| Endpoint protection solutions to defend against advanced threats and malware Cybersecurity Management | “SentinelOne®” | |
| Cybersecurity service that monitors and mitigates credential breaches Cybersecurity Management | “SpyCloud™” | |
| Provides anti-virus and internet security for consumers and businesses Cybersecurity Management | “Webroot®” | |
| Payment platform to enable businesses to accept online payments ConnectWise Home | “PayFabric®” | |
| Payment platform to enable businesses to accept online payments Documentation (formerly ITBoost) | “Stripe®” | |
| Document conversion between various file formats Documentation (formerly ITBoost) | “DocConverter™” | |
| On-screen guidance and tutorials within SaaS applications ConnectWise PSA Classic | “WalkMe®” | |
| Tool for verifying bulk emails ConnectWise PSA Classic | “Bulk Email Checker™” | |
| Automated network monitoring and IT asset management for network administration and troubleshooting ConnectWise RMM | “Auvik®” | |
| Software tools for product analytics, user feedback, and guided user experiences ConnectWise RMM | “Pendo®” | |
| Mobile device management solutions for MSPs ConnectWise RMM | “IBM MAAS 360®” | |
| Payment platform to enable businesses to accept online payments R1Soft, a ConnectWise company | “PayFabric®” | |
| Cloud-based file handling, storage, and delivery solutions R1Soft, a ConnectWise company | “Uploadcare™” | |
| Backups of Microsoft 365, Google Workspace, Salesforce.com, Dynamics 365, Azure AD for MSPs ConnectWise SaaS Backup | “KeepIT®” | |
| Payment gateway and payment processing services ScreenConnect | “Braintree” | |
| To offer IP address geolocation and data insights ScreenConnect | “IPHub™” | |
| To offer IP address geolocation and data insights ScreenConnect | “IPStack™” | |
| To offer IP address geolocation and data insights ScreenConnect | “Ipinfo.io” | |
| Cloud hosting services for hosting infrastructure ScreenConnect | “Latitude.sch” | |
| Tool for validating and formatting phone numbers ScreenConnect | “Libphonenumber.appspot.com” |
-
Cloud hosting services for hosting ConnectWise offerings (with the exception of ConnectWise CPQ (Sell), hosted in Azure
“Amazon Web Services® (AWS)”
-
Corporate business tools, cybersecurity, artificial intelligence functionality, cloud services hosting for CPQ
“Microsoft® (Azure®, O365®, Defender®, OpenAI®)”
-
Data storage and analytics
“Snowflake®”
-
Data storage and analytics
“Hex Technologies™”
-
Customer relationship management, support
“Salesforce®”
-
Salesforce ERP solution to manage professional services and customer relationships
“Certinia™”
-
Marketing and sales automation platform for MSPs
“Glasshive™”
-
Customer engagement, online community
“Higher Logic™”
-
Marketing automation and analytics platform
“Marketo®”
-
Tools for content management, e-commerce, and digital marketing
“Outreach™”
-
Live chat and customer engagement platform
“Snapengage™”
-
Basic office setup, infrastructure, office facilities
“ShoreBPO™”
-
Online training content hosting for colleagues and partners
“Docebo®”
-
Subscription billing, revenue recognition, and analytics
“Zuora®”
-
Help desk services, chat support, and social media engagement
“ChatGenie™”
-
Enterprise Resource Planning (ERP) System
“NetSuite™”
-
Payment platform to enable businesses to accept online payments
“Epay Global LTD®”
-
Cloud software platform to build communications capabilities into applications, SMS authentication
“Plivo®”
-
SMTP2GO Email relay service
“Sand Dune Mail™”
-
Scanning files and attachments for malware detection and security protection
“attachmentAV”
-
On-screen guidance and tutorials within SaaS applications
“WalkMe®”
-
Subscription billing and analytics for businesses
“Maxio®”
-
Real-time customer support chat
“LMI Chat™”
-
On-going support activities related to Acronis products
“Acronis®”
-
Data backup, recovery, and data management solutions
“Veeam®”
-
Payment platform to enable businesses to accept online payments
“Authorize.net®”
-
Automates payment processing and recurring billing for MSPs
“ConnectBooster™, a Kaseya Company”
-
Multi-channel customer interaction management
“IBM® SoftLayer®”
-
Cybersecurity solutions provider, including anti-virus and internet security software
“Bitdefender®”
-
Multi-channel customer interaction management
“Fortify™”
-
Endpoint protection solutions to defend against advanced threats and malware
“SentinelOne®”
-
Cybersecurity service that monitors and mitigates credential breaches
“SpyCloud™”
-
Provides anti-virus and internet security for consumers and businesses
“Webroot®”
-
Payment platform to enable businesses to accept online payments
“PayFabric®”
-
Payment platform to enable businesses to accept online payments
“Stripe®”
-
Document conversion between various file formats
“DocConverter™”
-
On-screen guidance and tutorials within SaaS applications
“WalkMe®”
-
Tool for verifying bulk emails
“Bulk Email Checker™”
-
Automated network monitoring and IT asset management for network administration and troubleshooting
“Auvik®”
-
Software tools for product analytics, user feedback, and guided user experiences
“Pendo®”
-
Mobile device management solutions for MSPs
“IBM MAAS 360®”
-
Payment platform to enable businesses to accept online payments
“PayFabric®”
-
Cloud-based file handling, storage, and delivery solutions
“Uploadcare™”
-
Backups of Microsoft 365, Google Workspace, Salesforce.com, Dynamics 365, Azure AD for MSPs
“KeepIT®”
-
Payment gateway and payment processing services
“Braintree”
-
To offer IP address geolocation and data insights
“IPHub™”
-
To offer IP address geolocation and data insights
“IPStack™”
-
To offer IP address geolocation and data insights
“Ipinfo.io”
-
Cloud hosting services for hosting infrastructure
“Latitude.sch”
-
Tool for validating and formatting phone numbers
“Libphonenumber.appspot.com”