C

CloudTalk

CloudTalk provides an AI voice platform for sales and support teams to handle global calls and automate tasks.

vendor	purpose	evidence
A Amazon Web Services Germany, USA, Singapore, Australia, Brazil	Hosts our infrastructure, such as servers and storage.	“Hosts our infrastructure, such as servers and storage.” source
C Cloudflare, Inc USA	All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.	“All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.” source
C CloudTalk s.r.o. Slovakia	Intra-group affiliates for processing of personal data on your behalf.	“Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.” source
C CLOUDTALK SPAIN, S.L. Spain	Intra-group affiliates for processing of personal data on your behalf.	“Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.” source
C CLOUDTALK.IO, INC USA	Intra-group affiliates for processing of personal data on your behalf.	“Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.” source
C Confluent USA	Transmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. The data is contained in communications (call logs, SMS, contacts, agents) that our customers send through CloudTalk’s Webhook services.	“Transmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. The data is contained in communications (call logs, SMS, contacts, agents) that our customers send through CloudTalk’s Webhook services.” source
D Deepgram USA	Deepgram processes call recordings when voice agent features are used.	“Deepgram processes call recordings when voice agent features are used.” source
E ElevenLabs USA	Eleven Labs processes call recordings when voice agent features are used.	“Eleven Labs processes call recordings when voice agent features are used.” source
G Google LLC USA	Google processes customer’s data (call recordings) when the Speech-To-Text feature is used.	“Google processes customer’s data (call recordings) when the Speech-To-Text feature is used.” source
M MongoDB USA	Database storage for part of our data.	“Database storage for part of our data.” source
O OpenAI USA	OpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used.	“OpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used.” source
S Snowflake USA	Data warehouse. Storing, managing, and analyzing large volumes of data.	“Data warehouse. Storing, managing, and analyzing large volumes of data.” source
T Tray.ai USA	Activated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai, including any contact details that match the default attributes in CloudTalk. Transmitted information, including contact details, is stored in Tray.ai logs for 30 days after the transfer.	“Activated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai, including any contact details that match the default attributes in CloudTalk. Transmitted information, including contact details, is stored in Tray.ai logs for 30 days after the transfer.” source

• A

  Amazon Web Services

  Germany, USA, Singapore, Australia, Brazil

  Hosts our infrastructure, such as servers and storage.

  “Hosts our infrastructure, such as servers and storage.” source

• C

  Cloudflare, Inc

  USA

  All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.

  “All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.” source

• C

  CloudTalk s.r.o.

  Slovakia

  Intra-group affiliates for processing of personal data on your behalf.

  “Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.” source

• C

  CLOUDTALK SPAIN, S.L.

  Spain

  Intra-group affiliates for processing of personal data on your behalf.

  “Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.” source

• C

  CLOUDTALK.IO, INC

  USA

  Intra-group affiliates for processing of personal data on your behalf.

  “Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.” source

• C

  Confluent

  USA

  Transmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. The data is contained in communications (call logs, SMS, contacts, agents) that our customers send through CloudTalk’s Webhook services.

  “Transmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. The data is contained in communications (call logs, SMS, contacts, agents) that our customers send through CloudTalk’s Webhook services.” source

• D

  Deepgram

  USA

  Deepgram processes call recordings when voice agent features are used.

  “Deepgram processes call recordings when voice agent features are used.” source

• E

  ElevenLabs

  USA

  Eleven Labs processes call recordings when voice agent features are used.

  “Eleven Labs processes call recordings when voice agent features are used.” source

• G

  Google LLC

  USA

  Google processes customer’s data (call recordings) when the Speech-To-Text feature is used.

  “Google processes customer’s data (call recordings) when the Speech-To-Text feature is used.” source

• M

  MongoDB

  USA

  Database storage for part of our data.

  “Database storage for part of our data.” source

• O

  OpenAI

  USA

  OpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used.

  “OpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used.” source

• S

  Snowflake

  USA

  Data warehouse. Storing, managing, and analyzing large volumes of data.

  “Data warehouse. Storing, managing, and analyzing large volumes of data.” source

• T

  Tray.ai

  USA

  Activated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai, including any contact details that match the default attributes in CloudTalk. Transmitted information, including contact details, is stored in Tray.ai logs for 30 days after the transfer.

  “Activated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai, including any contact details that match the default attributes in CloudTalk. Transmitted information, including contact details, is stored in Tray.ai logs for 30 days after the transfer.” source