C

ClearFeed Inc

ClearFeed is an AI-powered platform that unifies customer and internal support requests across Slack, Email, MS Teams, and other channels, enabling faster resolution through automation.

vendor	purpose	evidence
A Amazon Web Services	Storage and Retrieval of Personal Data	“Amazon Web Services Hosting, infra services Storage and Retrieval of Personal Data Ongoing” source
A Anthropic	Processing of data for the purposes of classification and text generation using machine learning models	“Anthropic Machine Learning APIs Processing of data for the purposes of classification and text generation using machine learning models Ongoing” source
C Cohere	Processing of company knowledge-base snippets and user queries to find relevant search results	“Cohere Search Ranking Processing of company knowledge-base snippets and user queries to find relevant search results Ongoing” source
G Google Cloud Platform	Processing of data for the purposes of classification and text generation using machine learning models. Collection, Storage, Organization, Retrieval of customer chat messages for real-time messaging	“Google Cloud Machine Learning and Firebase APIs Processing of data for the purposes of classification and text generation using machine learning models. Collection, Storage, Organization, Retrieval of customer chat messages for real-time messaging Ongoing” source
M Magnetar Labs Private Ltd.	Use of Personal Data for purposes of customer support and service, marketing communication	“Magnetar Labs Private Ltd. Software Development, Support, IT Operations and Marketing Services Use of Personal Data for purposes of customer support and service, marketing communication Ongoing” source
M Microsoft Clarity	Collection, recording, organisation, structuring, storage, retrieval of user interaction data for the purposes of providing user interaction analytics	“Microsoft Clarity User Analytics Collection, recording, organisation, structuring, storage, retrieval of user interaction data for the purposes of providing user interaction analytics Ongoing” source
N Noti-Fire Apps Ltd (Novu)	Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing push notifications	“NOTI-FIRE APPS LTD (Novu) Push Notifications Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing push notifications Ongoing” source
O OpenAI	Processing of data for the purposes of classification and text generation using machine learning models	“OpenAI Machine Learning APIs Processing of data for the purposes of classification and text generation using machine learning models Ongoing” source
S Sentry	Collection, recording, organisation, structuring, storage, retrieval of application logs for the purposes of tracking application errors and performance	“Sentry Application Monitoring Collection, recording, organisation, structuring, storage, retrieval of application logs for the purposes of tracking application errors and performance Ongoing” source
S Slack	Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing application support	“Slack Customer Support Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing application support Ongoing” source
T Turbopuffer	Collection, recording, organisation, structuring, storage of company knowledge-bases and retrieval of the same using user queries	“Turbopuffer Inc. Storage and Search Collection, recording, organisation, structuring, storage of company knowledge-bases and retrieval of the same using user queries Ongoing” source

• A

  Amazon Web Services

  Storage and Retrieval of Personal Data

  “Amazon Web Services Hosting, infra services Storage and Retrieval of Personal Data Ongoing” source

• A

  Anthropic

  Processing of data for the purposes of classification and text generation using machine learning models

  “Anthropic Machine Learning APIs Processing of data for the purposes of classification and text generation using machine learning models Ongoing” source

• C

  Cohere

  Processing of company knowledge-base snippets and user queries to find relevant search results

  “Cohere Search Ranking Processing of company knowledge-base snippets and user queries to find relevant search results Ongoing” source

• G

  Google Cloud Platform

  Processing of data for the purposes of classification and text generation using machine learning models. Collection, Storage, Organization, Retrieval of customer chat messages for real-time messaging

  “Google Cloud Machine Learning and Firebase APIs Processing of data for the purposes of classification and text generation using machine learning models. Collection, Storage, Organization, Retrieval of customer chat messages for real-time messaging Ongoing” source

• M

  Magnetar Labs Private Ltd.

  Use of Personal Data for purposes of customer support and service, marketing communication

  “Magnetar Labs Private Ltd. Software Development, Support, IT Operations and Marketing Services Use of Personal Data for purposes of customer support and service, marketing communication Ongoing” source

• M

  Microsoft Clarity

  Collection, recording, organisation, structuring, storage, retrieval of user interaction data for the purposes of providing user interaction analytics

  “Microsoft Clarity User Analytics Collection, recording, organisation, structuring, storage, retrieval of user interaction data for the purposes of providing user interaction analytics Ongoing” source

• N

  Noti-Fire Apps Ltd (Novu)

  Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing push notifications

  “NOTI-FIRE APPS LTD (Novu) Push Notifications Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing push notifications Ongoing” source

• O

  OpenAI

  Processing of data for the purposes of classification and text generation using machine learning models

  “OpenAI Machine Learning APIs Processing of data for the purposes of classification and text generation using machine learning models Ongoing” source

• S

  Sentry

  Collection, recording, organisation, structuring, storage, retrieval of application logs for the purposes of tracking application errors and performance

  “Sentry Application Monitoring Collection, recording, organisation, structuring, storage, retrieval of application logs for the purposes of tracking application errors and performance Ongoing” source

• S

  Slack

  Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing application support

  “Slack Customer Support Collection, recording, organisation, structuring, storage, retrieval of customer messages for the purpose of providing application support Ongoing” source

• T

  Turbopuffer

  Collection, recording, organisation, structuring, storage of company knowledge-bases and retrieval of the same using user queries

  “Turbopuffer Inc. Storage and Search Collection, recording, organisation, structuring, storage of company knowledge-bases and retrieval of the same using user queries Ongoing” source