Botpress
Botpress provides an AI-native helpdesk platform for handling support tickets, refunds, and multi-step workflows without per-seat costs.
Subprocessors (6)
Processed Jul 23, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Host cloud services and process Customer Data | “AWS hosts our cloud services and all Customer Data.” source | |
| Provide help desk services and process data for technical support | “Freshdesk provides help desk services. Freshdesk processes all data provided by users for technical support purposes.” source | |
| Process analytics information about usage of Botpress cloud services | “Google Analytics processes analytics information about usage of Botpress cloud services.” source | |
| Provide live support to visitors of the service and the Website | “Intercom is used to provide live support to visitors of the service and the Website.” source | |
| collect product and Website usage analytics, which is used to improve the service | “Mixpanel is used to collect product and Website usage analytics, which is used to improve the service.” source | |
| Process user text inputs to generate text responses | “OpenAI is used to process user text inputs to generate text responses.” source |
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Host cloud services and process Customer Data
“AWS hosts our cloud services and all Customer Data.” source
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Provide help desk services and process data for technical support
“Freshdesk provides help desk services. Freshdesk processes all data provided by users for technical support purposes.” source
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Process analytics information about usage of Botpress cloud services
“Google Analytics processes analytics information about usage of Botpress cloud services.” source
-
Provide live support to visitors of the service and the Website
“Intercom is used to provide live support to visitors of the service and the Website.” source
-
collect product and Website usage analytics, which is used to improve the service
“Mixpanel is used to collect product and Website usage analytics, which is used to improve the service.” source
-
Process user text inputs to generate text responses
“OpenAI is used to process user text inputs to generate text responses.” source