Birdie
Birdie provides screen recording tools for customer support teams to capture issue videos, repro steps, and logs directly into helpdesk tickets.
Subprocessors (5)
Processed Jul 30, 2026 · source disclosure ↗
| vendor | purpose | evidence |
|---|---|---|
| Amazon Web Services Europe, United States | Cloud hosting services and storage | “AWS is the cloud provider we use at Birdie to run our service. AWS processes, hosts, and stores your account and the videos you record with us.” source |
| Customer.io European Union | Transactional email service | “Customer.io is a messaging platform which allows us to communicate a variety of transactional emails and product updates via email with our users.” source |
| Intercom European Union | Customer support service | “Intercom is a messaging and marketing platform that allows us to do customer success better. This is where you’re able to chat with us from that little bubble in the bottom-right of our web pages.” source |
| OpenAI United States | Instant transcription and audio intelligence service | “OpenAI allows us to automatically provide transcription-based intelligence. OpenAI only receives transcription text files, and not full videos or audio.” source |
| Sentry European Union | Error logging service | “Sentry is used as our error logging platform. When you get an error, we get it too so we can better fix these bugs as soon as possible.” source |
- Amazon Web ServicesEurope, United States
Cloud hosting services and storage
“AWS is the cloud provider we use at Birdie to run our service. AWS processes, hosts, and stores your account and the videos you record with us.” source
- Customer.ioEuropean Union
Transactional email service
“Customer.io is a messaging platform which allows us to communicate a variety of transactional emails and product updates via email with our users.” source
- IntercomEuropean Union
Customer support service
“Intercom is a messaging and marketing platform that allows us to do customer success better. This is where you’re able to chat with us from that little bubble in the bottom-right of our web pages.” source
- OpenAIUnited States
Instant transcription and audio intelligence service
“OpenAI allows us to automatically provide transcription-based intelligence. OpenAI only receives transcription text files, and not full videos or audio.” source
- SentryEuropean Union
Error logging service
“Sentry is used as our error logging platform. When you get an error, we get it too so we can better fix these bugs as soon as possible.” source