B

BetterCloud

BetterCloud provides a SaaS management platform for IT teams to govern apps, users, and AI agents through automation and optimization.

vendor	purpose	evidence
A AASOPS MEXICO, S. DE R.L. DE C.V. Mexico	Service provision and maintenance	“Supporting the provision, management and maintenance of the Services.” source
A AppCues Boston, MA 02115 USA	Application usage analysis	“Analyzes use of the application through programmed specific page events.” source
A Atlassian Pty Ltd Sydney NSW 2000, Australia	Error resolution management	“Manages the resolution of errors in the application.” source
A Auth0 Bellevue, WA 98004 USA	Authentication for SaaS application logins	“Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.” source
B BetterCloud, Inc. USA	Service provision and maintenance	“Supporting the provision, management and maintenance of the Services.” source
B Bugsnag San Francisco, CA 94104 USA	User error detection	“Detects and analyzes user errors in the application.” source
C Camunda, Inc. San Francisco, CA 94104, USA	Workflow orchestration	“Workflow Orchestration Service” source
C Codium Ltd. (dba Qodo) Tel Aviv-Yafo, 6473921 Israel	User error detection	“Detects and analyzes user errors in the application.” source
C CoreStack, Inc. USA	Service provision and maintenance	“Supporting the provision, management and maintenance of the Services.” source
C Customer.io Beaverton, Oregon 97008-7105 USA	Email alert delivery	“Sends application emails for customer configured alerts.” source
E Egnyte Mountain View, CA 94043 USA	Secure file sharing	“Secure File Sharing Tool” source
E Elevio Collingwood, Victoria 3066 Australia	In-app support documentation	“Provides in-app support documentation services.” source
F Fullstory Atlanta, GA 30324 USA	User behavior analysis	“Analyzes user behavior while utilizing the application.” source
G Google LLC Mountain View, California 94043 USA	Hosting, security, support, notification, and subscription management services	“API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling.” source
G Grafana New York, NY 10006, USA	System metrics analysis and monitoring	“Analyzes System Metrics and provides Monitoring / Alerting” source
M Marketo San Mateo, CA 94404 USA	Notification coordination	“Notifications are coordinated using this application.” source
O Olark Wilmington, DE 19801 USA	Chat support	“Online chat support and AI After Hours support” source
P Pendo Raleigh, NC 27601 USA	User application usage analysis	“Analyzes how users are utilizing the application using programmed specific page events.” source
S Salesforce San Francisco, CA 94105 USA	Customer support ticket routing and live chat	“Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications.” source
S SendGrid Denver, Colorado 80202 USA	Email alert delivery	“Sends application emails for customer configured alerts.” source
T Tricent Security Group A/S Denmark	File Governance features	“Provision, management and maintenance of the File Governance features.” source
T Twilio San Francisco, CA 94105 USA	SMS alert delivery	“Sends application texts/SMS for customer configured alerts.” source
Z Zendesk San Francisco, CA 94103 USA	Support infrastructure	“Support infrastructure on File Governance (Tricent)” source
Z Zoom San Jose, CA 95113 USA	Video communication	“Video communication & collaboration solution.” source

• A

  AASOPS MEXICO, S. DE R.L. DE C.V.

  Mexico

  Service provision and maintenance

  “Supporting the provision, management and maintenance of the Services.” source

• A

  AppCues

  Boston, MA 02115 USA

  Application usage analysis

  “Analyzes use of the application through programmed specific page events.” source

• A

  Atlassian Pty Ltd

  Sydney NSW 2000, Australia

  Error resolution management

  “Manages the resolution of errors in the application.” source

• A

  Auth0

  Bellevue, WA 98004 USA

  Authentication for SaaS application logins

  “Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.” source

• B

  BetterCloud, Inc.

  USA

  Service provision and maintenance

  “Supporting the provision, management and maintenance of the Services.” source

• B

  Bugsnag

  San Francisco, CA 94104 USA

  User error detection

  “Detects and analyzes user errors in the application.” source

• C

  Camunda, Inc.

  San Francisco, CA 94104, USA

  Workflow orchestration

  “Workflow Orchestration Service” source

• C

  Codium Ltd. (dba Qodo)

  Tel Aviv-Yafo, 6473921 Israel

  User error detection

  “Detects and analyzes user errors in the application.” source

• C

  CoreStack, Inc.

  USA

  Service provision and maintenance

  “Supporting the provision, management and maintenance of the Services.” source

• C

  Customer.io

  Beaverton, Oregon 97008-7105 USA

  Email alert delivery

  “Sends application emails for customer configured alerts.” source

• E

  Egnyte

  Mountain View, CA 94043 USA

  Secure file sharing

  “Secure File Sharing Tool” source

• E

  Elevio

  Collingwood, Victoria 3066 Australia

  In-app support documentation

  “Provides in-app support documentation services.” source

• F

  Fullstory

  Atlanta, GA 30324 USA

  User behavior analysis

  “Analyzes user behavior while utilizing the application.” source

• G

  Google LLC

  Mountain View, California 94043 USA

  Hosting, security, support, notification, and subscription management services

  “API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling.” source

• G

  Grafana

  New York, NY 10006, USA

  System metrics analysis and monitoring

  “Analyzes System Metrics and provides Monitoring / Alerting” source

• M

  Marketo

  San Mateo, CA 94404 USA

  Notification coordination

  “Notifications are coordinated using this application.” source

• O

  Olark

  Wilmington, DE 19801 USA

  Chat support

  “Online chat support and AI After Hours support” source

• P

  Pendo

  Raleigh, NC 27601 USA

  User application usage analysis

  “Analyzes how users are utilizing the application using programmed specific page events.” source

• S

  Salesforce

  San Francisco, CA 94105 USA

  Customer support ticket routing and live chat

  “Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications.” source

• S

  SendGrid

  Denver, Colorado 80202 USA

  Email alert delivery

  “Sends application emails for customer configured alerts.” source

• T

  Tricent Security Group A/S

  Denmark

  File Governance features

  “Provision, management and maintenance of the File Governance features.” source

• T

  Twilio

  San Francisco, CA 94105 USA

  SMS alert delivery

  “Sends application texts/SMS for customer configured alerts.” source

• Z

  Zendesk

  San Francisco, CA 94103 USA

  Support infrastructure

  “Support infrastructure on File Governance (Tricent)” source

• Z

  Zoom

  San Jose, CA 95113 USA

  Video communication

  “Video communication & collaboration solution.” source